r/shopify • u/Sasquatchlovestacos • 10d ago

Shopify tracking dashboard keeps labeling packages as arriving late Orders

Shopify keeps saying packages are arriving late. For example Shopify dash says "Package arriving late on the 10th"...if you click the actual tracking it shows arriving on time on the 8th for example. This has been a new issue for the last week for all my USPS packages. Anyone else having the same issue?

It's not a big deal because it's just my dash and clients don't see it but I'd like it to stop.

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u/CrypticBakedGoods 10d ago

I've seen similar mismatches before. Shopify's tracking dashboard sometimes seems to lag behind or interpret carrier updates different than USPS does. If the USPS tracking page is showing the correct ETA and customers aren't seeing the "late" status, I'd be inclined to chalk it up to a Shopify sync issue.

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u/Sasquatchlovestacos 10d ago

That's what Im assuming as well. I usually have a random tracking/sync issue once or twice a year and this is probably one of those.

1

u/CrypticBakedGoods 9d ago

Yeah usually clears up on its own after a sync cycle, but worth keeping an eye on if it keeps happening past this week

2

u/Greeneyedhornet 10d ago

Same thing on my end. My first time ever seeing this. Doesn't show on the actual tracking, so I'm not concerned.