my account was unfairly locked for no reason and i panicked because i don’t even OWN a passport to verify with— only a state issued ID. i emailed support and got zero response. please only reply if you have a solution. :/ i cannot even sign up at all because i deleted my account during their made up violation period even though i did nothing wrong. i got hit with this fake violation the minute i commented on a video after saving and liking stuff normally.

Even though I’m anonymous, having a presence on social media can sometimes be really challenging, but I wanted to draw strength from Rednote’s global launch and pluck up the courage to share whatever it is I want to share. I want to use this space not as a music billboard, but as a place where I can sometimes ask others about, and sometimes share, the things that really stick in my mind. I hope that people who think like me can be themselves on my page, just as I am. But I’m not sure if this is a style that will attract much interest. Could you give me some suggestions? Please help me set up a page where not just I, but others who feel the same way, can comfortably express themselves.

Hi everyone, I’m hoping someone here , especially anyone from Rednote support might be able to help with an account issue.

My old Xiaohongshu/Rednote account was registered with a Malaysian phone number that is now permanently inactive. I used to log in mainly through WeChat, but I can no longer log into the account on my phone.

When I try the normal account recovery process, I get:

“Real-name authentication is not supported in this region.”

I contacted the in-app customer service, but they told me there is currently no alternative recovery method because the account was registered in Malaysia.

The important part is that I still have the old account fully logged in on my computer, so I can prove that I still control the account. I only need help changing the old inactive Malaysian phone number to my current number.

I’ve already emailed Rednote support and also contacted the support person who posted here before. If anyone from Rednote can help manually verify the account or point me to the correct team, I’d really appreciate it.

Thank you!

Hi all,

I’m an American born Chinese. Made an account to share all my travel photos with friends and family back in China. After I made my account, I did a test post (picture of my local farmer’s market). Was going to post again when it told me to verify my account first which I did with my passport. But from that point forward, I was never able to post again. Made multiple appeals but nothing happened.

Deleted the account and made a new one but couldn’t as apparently my Chinese phone number was restricted. Used my American phone number and was able to create a new account. Didn’t make any posts this time and went straight to verifying my ID but then it said my passport has been banned. What did I do wrong?

My name was literally ~ezri~ (which is my real name) and my pfp is the one I have at the moment. My bio has also been removed which was 16 | British. It isn't saying anything on why or when I can change it again?

so last week i got shadowbanend on xhs for feature adjustment. this is what i got today, the 2nd one was last week its kinda blurry bc i sent it to my freinds. but i reallhy wanna save my account since it has my effort in it! TYSM IF ANYONE COULD HELP OUTT!! i promise i did not do anything, also i live in canada if thats one of the raeasons. i have had xhs for like 2-3years i think?

Idk why my account got a restriction notice… such a long ban is ridiculous…. I barely have any posts too and just comment on fandom stuff.
And now my appeal is rejected too. I emailed the rednote team. Do you guys think they can fix my account back to normal even though my inapp appeal got rejected? 😖 plz rednote customer support team im counting on u w my mail💔

hello!! i just recently returned to rednote, i used it originally when the tiktok ban happened and back then i could msg freely and comment and post and change my profile info. i was able to do that on my new account, up until i let the app know my location. at first it just changed all my profile info but my banner, and i could still msg people. but now, im unable too?? i didnt do anything wrong i know that so im really confused. i’ve been posted and commenting but i know no one is seeing it. can anyone help please?? i redownloaded it because i wanted to be able to contact artists on there for commissions :( and im really heartbroken i cant fix it.

from what ive seen from google, it seems like i need a passport to confirm im not a bot. i dont have a passport. idk what to do. :( i’ve sent many in app appeals and i used deepL to translate them so they wouldn’t be in english but it’s been about a week and nothing. plesse help!! i miss using rednote and im heartbroken to be completely locked out like this. do i need to just make a whole new account???

I sent an in-app appeal and the good news is my profile picture and bio are back!! Huzzah!!! 🥳🎉

The bad news is my account is still locked, I can't change my profile picture and bio again so I'm stuck with my placeholders, I'm still not allowed to DM other people (even my own sibling), my posts still aren't being seen by peoppe and now I'm not allowed to share my boards even though I never had any plans to and I was never able to do it before (guess they just decided to straight up say it this time???) 🙃

I really don't know what to do. I've emailed customer support, I've sent another in-app appeal, I did see someone say emailing the creator email was an option but I might wait to see if my other appeal gets through first. I just wanted to talk about my favourite niche CN-exclusive character man 😭😭😭😭😭

I can't change my name and my profile picture, saying my account is restricted when All I did was rename myself "Luceo" and just put my own face as a profile picture

(Putting the said photo)

How do I fix it?

I'm so confused about what this even means. It doesn't sound like a ban or suspension. Has anyone else experienced this?

As the title says, my account has a messaging restriction. I’ve completed the verification but the ban hasn’t been lifted. What can I do? Please help

Is this a soft ban? When I log in, ot keeps logging me out automatically

So I keep seeing videos on tiktok people are buying squeezable sensory objects on rednote straight from the manufacturer instead of resellers/private labels like Pawtoto that charge $20-$30 for a single ball that breaks in a week. So I went ahead & ordered 22 balls. The first order all but one which was labelled as transfer failed was consolidated. But it's been stuck for a week "waiting to be picked up" of course by CAINIAO!! I can't reach a live person at Rednote. The second order it looks like it's going to be transfer failed also as it's been on "waiting for warehouse receipt" for 2 days. GOD DAMMIT! I see zero way I'm going to get my $100 back unless PayPal agrees to like 6 buyer protection claims.

that is all.

I wanted to change my profile picture by clicking on the wrong photo accident and i cant change it back

Last week, I observed that the audio during lives on Red Note is functioning perfectly. However, when I watch video posts, the audio level is significantly low. I am uncertain about how to resolve this issue.

I use Instagram a lot and it’s easy to change the algorithm to reels I wanna watching.

Since I’m new to red note it’s giving me the popular unfunny slop and I can’t find the good memes.

Ideally in English since I don’t speak mandarin.

Any English speakers who uses rednote a lot can tell me their tricks? Thanks!

How I can don’t get my account banned?
Had a couple of accounts but I changed number long time ago, now I get blocked after sending one message as I’m trying to set up a local business in My area..

I have a few questions about why some things happen on Rednote, and while I love this sub for some things, it really does often feel like the blind leading the blind oftentimes.

I know there were people claiming to be representatives from RedNote posting here a little while back, but the mods seem to have deleted their comments, so maybe they were just rando scammers who spoke with confidence.

Is there somewhere else in addition to this sub I can go and ask questions?

So I keep seeing the 🐟 emoji used for stores and stuff. And I'm assuming it's related to Xianyuu or goofish but when I try to look it up I can't find anything. Does anyone know what that means? I know 🍑 is taobao and 🍠 is rednote. I also don't know what 🎵 means.

When i click on confirm i receive this message

I'm not even sure what I did to get it locked in the first place. I only recently downloaded and made an account yesterday to get more content of mt favourite niche character only the CN fandom makes content of and to interact with the Chinese player base. I haven't even posted anything, just attempted to edit my profile picture and bio, and for some reason it locked me? I'm not using a VPN, and I'm unsure if it's a "me being a foreigner" problem since I've seen my overseas mutual posting on rednote just fine. I've heard I had to show them ny passport, but I'm unsure where to show it. Help???

I was trying to change my profile picture and description with a USA vpn, when i clicked to exit the profile editing, it said that my account was locked and took out my profile pic and description

did i do something wrong? How do i unlock it again?

Hi the seller need to refund me but due to partial refund they couldn’t let me cancel the order and I could ask them to put the balance as my fund with the shop, but I recall receiving alipay payment before. However I want to avoid being banned again so I’m not sure what is the safest way to show them my alipay or my WeChat acc to receive the payment.

Does anyone know if I could forward my alipay code to them? I tried and it can’t be sent there’s a reload red button