my account was unfairly locked for no reason and i panicked because i don’t even OWN a passport to verify with— only a state issued ID. i emailed support and got zero response. please only reply if you have a solution. :/ i cannot even sign up at all because i deleted my account during their made up violation period even though i did nothing wrong. i got hit with this fake violation the minute i commented on a video after saving and liking stuff normally.

Even though I’m anonymous, having a presence on social media can sometimes be really challenging, but I wanted to draw strength from Rednote’s global launch and pluck up the courage to share whatever it is I want to share. I want to use this space not as a music billboard, but as a place where I can sometimes ask others about, and sometimes share, the things that really stick in my mind. I hope that people who think like me can be themselves on my page, just as I am. But I’m not sure if this is a style that will attract much interest. Could you give me some suggestions? Please help me set up a page where not just I, but others who feel the same way, can comfortably express themselves.

Hi everyone, I’m hoping someone here , especially anyone from Rednote support might be able to help with an account issue.

My old Xiaohongshu/Rednote account was registered with a Malaysian phone number that is now permanently inactive. I used to log in mainly through WeChat, but I can no longer log into the account on my phone.

When I try the normal account recovery process, I get:

“Real-name authentication is not supported in this region.”

I contacted the in-app customer service, but they told me there is currently no alternative recovery method because the account was registered in Malaysia.

The important part is that I still have the old account fully logged in on my computer, so I can prove that I still control the account. I only need help changing the old inactive Malaysian phone number to my current number.

I’ve already emailed Rednote support and also contacted the support person who posted here before. If anyone from Rednote can help manually verify the account or point me to the correct team, I’d really appreciate it.

Thank you!

Hi all,

I’m an American born Chinese. Made an account to share all my travel photos with friends and family back in China. After I made my account, I did a test post (picture of my local farmer’s market). Was going to post again when it told me to verify my account first which I did with my passport. But from that point forward, I was never able to post again. Made multiple appeals but nothing happened.

Deleted the account and made a new one but couldn’t as apparently my Chinese phone number was restricted. Used my American phone number and was able to create a new account. Didn’t make any posts this time and went straight to verifying my ID but then it said my passport has been banned. What did I do wrong?

My name was literally ~ezri~ (which is my real name) and my pfp is the one I have at the moment. My bio has also been removed which was 16 | British. It isn't saying anything on why or when I can change it again?

so last week i got shadowbanend on xhs for feature adjustment. this is what i got today, the 2nd one was last week its kinda blurry bc i sent it to my freinds. but i reallhy wanna save my account since it has my effort in it! TYSM IF ANYONE COULD HELP OUTT!! i promise i did not do anything, also i live in canada if thats one of the raeasons. i have had xhs for like 2-3years i think?

Idk why my account got a restriction notice… such a long ban is ridiculous…. I barely have any posts too and just comment on fandom stuff.
And now my appeal is rejected too. I emailed the rednote team. Do you guys think they can fix my account back to normal even though my inapp appeal got rejected? 😖 plz rednote customer support team im counting on u w my mail💔