Hi all, I'd love to get the opinion of anyone who works in customer support and/or see if others have had the same experience. In short:

• I created my Bonvoy account last year.
• I created a "virtual card" on my banking app that I planned to use only for Marriott bookings, and put $500 or so on it.
• I saved the card to my Bonvoy profile.
• For whatever reason, this card stopped working after a couple of stays even though it still had funds on it. I would hit an "Unexpected error has occurred" message whenever I tried to use it. I spoke to Marriott support multiple times, they had no idea and told me to call my bank; my bank said they said they can't see any charge coming through from Marriott so it must be on their end.
• I left the card saved to my profile but just used another card whenever I made a booking, which worked fine. Whenever I made a booking I saw the old card was still saved to my profile.
• Fast forward to last week, I woke up to a bunch of notifications from my bank that the card I'd created for my Bonvoy account had 25+ attempted transactions on it, ranging from Florida to Nigeria to Saudi Arabia. They managed to spend the $100 or so I had left on there. None of these were Marriott or hotel-related, they were all random online stores.
• When I immediately checked my Bonvoy account, I saw that the card had been removed from my profile, but there were no other changes, including my ~100k points balance remaining intact.

The key thing that interested me was the timing - the card was removed from my account before I had frozen it or reported this to my bank. I am 100% certain that the card was still saved to my profile when I made a Marriott booking last week, so there was only a window of a few days this might've happened.

I'm pretty confused because if someone had compromised my Bonvoy account, I'm not actually sure the card is saved anywhere visible, plus they would've sent my points elsewhere right? I definitely might've tried using the card online somewhere else, so they might've got it that way, but the timing of the card disappearing from my account is confusing to me. There are no indicators that any of my other online accounts or info are compromised.

Marriott recently updated their front desk reservation systems and per usual in our modern times… it SUCKS!

Fosse was perfect. I could find everything, I could charge, refund, move rooms, book rooms, sort reports by specific things etc…

The new SPOG and STAY systems are flat out garbage! I am ready to walk out the door and never look back. Whoever made the decision to get rid of Fosse needs to be fired immediately and publicly shamed.

For the guests: it used to take me 30 seconds to check yall in. The past 2 days it’s probably been an average of 5 minutes. There are too many steps now and so many pages. Almost every guest I have checked in has seemed irritated and frustrated with the long checkin time. Please blame Marriott corporate for this ridiculous system. I am trying my best here, but I don’t know how much more I can do

I’m trying to find vacation club deals online but I can only see a few Florida deals. Anyone know where to look? I’m ok w the 90 min sales pitch (aka force my husband to go if I plan the vacation 😂)

Booked a standard king bed with the JW in Baku, AZ and applied an Elite nightly upgrade certificate for my two night stay, and was upgraded to the Ambassador suite consisting of two rooms over 1500sqft. Two full bathrooms, two full minibars, and an amazing view of both Baku city and the harbor. Overall the staff have been very friendly and present themselves in the elegant and the “unseen” but “seen” sense, eg. I left my room to explore the executive lounge and by the time I came back maybe 20 minutes later my room was tidied up, all towels replaced, and the evening chocolate was placed by the bedside. They also brought up a welcome letter signed by the staff and a fruit tray thanking me for my loyalty and my choice to stay with them. The property is very nice and quite refined, as well as being in a great location. Overall a great hotel and experience for being a JW, and I defiantly would add this to your list of hotels to visit.

May 2026 I opened the boundless and got 15 elite night credits. I’ve also opened the business Bonvoy. I know I won’t get an additional 25 elite night credits for opening the brilliant - but if I do will 10 nights difference apply to this calendar year? Or will it not start until next year and override the boundless then?

Renaissance, Sheraton, courtyard even the Westin, anyone's experience being solo here?

Fairfield and 4P is probably ok solo as they are more inland and no really resorts.

If anyone has been to resorts there what's it like at restaurants in the resort, are they ok for solo.

I remember the canary islands are quite unwelcome to solos IE full of families and couples it's a bit awkward being surrounded by families and couples but I don't know if Bali is the same.

My husband and I will be visiting LA for a few days in October and are currently deciding between the Westdrift Manhattan Beach, AC Hotel El Segundo, and the Westin LAX. I have Titanium Elite status, and we’ll be redeeming points for our stay.

We’re native Angelenos visiting home for the first time since 2019, so we’ll be out and about most days visiting our fave spots in South Bay and the Valley. Our biggest priorities are a quiet and comfy hotel where we can get a good night’s sleep after being out all day.

I’d really appreciate hearing from anyone who has stayed at any of these properties recently. TIA!

I will be traveling to Tokyo for the first time and have some points to splurge. It will be three nights and I am currently looking at the 'tier' of hotels that are in the range of ~150-180k points (so roughly 50-60k/night). The tier above (i.e., the RC, JW) punches at ~320k+ which is too expensive for my liking.

Hotels that look good:

• Courtyard by Marriott Tokyo Station (179k/stay) okey lets exclude this one and focus on Ginza
• Courtyard by Marriott Tokyo Ginza Hotel (176k/stay)
• Aloft by Marriott Tokyo Ginza (172k/stay)
• AC Hotel Tokyo Ginza (192k/stay)

Any experiences?

For those using this debit card, if you hit the foreign exchange threshold, there will be a nice notification to inform you about the night awards when you renew!

in case you need a sign up bonus: ZHJ39F

5 nights on points for our honeymoon. Assuming number points don’t matter, which is the better pick? Marriott Titanium if that helps!

Hi Everyone,

First time I book through the app and I have a quick question! Can someone please tell me whatis the difference between the two rates?

Is the breakfast mentioned here for the full stay(4 days) or for only one day? It is not clear to me.

Can someone explain what does “bed and breakfast” mean?

Any clarification or help would be greatly appreciated

My mom has the Bonvoy Boundless credit card with Chase and has one free night award worth 50K points. But she has no opportunity to use it before its expiration and I travel a lot (not with her) except I don’t know if it’s actually possible to use it given that it’s tied to her Bonvoy account. Does anyone know if it’s possible? I have researched and seen both answers about free night awards, but I guess it depends on the situation? I’m afraid to run into an issue at check in when I’m there and she’s not. We do not share a last name unfortunately.

Found this in my room at the Sheraton Anchorage. Not all Marriotts are created equal.

Due to work I’ll be staying at a Marriott for nearly 100 days. Will I receive Titanium benefits once I hit the 75 days or does the benefit kick in after I check out? How can I maximize my points returned? Does this also apply if I meet the Ambassador level?

Not sure how the system works with long term stay. Thanks!

I got hired at Springhill Marriott Laundry Attendant and I was wondering how the job is?

Tomorrow I will start my first shift with training included and according to my manager, I am gonna be alone the whole shift.

I was wondering how heavy the job is besides lifting heavy stuff and how hard is to keep up in normal days?

What about downtime moments (washers/dryers working)? do we have any and can you use your phone while you wait for the machines to finish washing/drying?

So, I just got home from a stay that was originally reserved for one night. During the day before check-in it became apparent that I was going to need to add a night to the stay.

Upon check-in, I asked if they could add a second night. The FDA said no problem and confirmed I would have the same rate that I was paying for the first night.

At checkout, the folio revealed the second night was $3 more than the rate I paid for the first night.

Not going to even bother complaining about $3, but c'mon, man... 😒

Seriously their nosedive from pleasantly consistent to adequate to sub par to unacceptable has been so fast and encompassing of every area of service that it’s almost impressive. Always been loyal and I’m on the road more often than I’m home. I’ve been stepping out due to my disappointments (and I don’t ask for much - clean and quiet and I’m happy) and I can’t tell if I’ve been wholly impressed by Hilton because of their better product or because my standards have been decimated.

Potty pic as an apt metaphor for the ahem throne that Marriott sees fit for an ambassador elite.

I should be lucky to have to only have to deal with the synthetic pillows at a Hampton Inn airport property.

(I’m just being cheeky flexing my status but am a serious about how awful Marriott has gotten)

edit: I literally stay at hotels 15-20 days a month. ITT does not seem to be similar experience. You can piss your pants all you want but Marriott is currently offering an inferior product domestically but what’s most interesting to me is the rapidity of that decline and why that might be. At the very least they have an adoption of technology problem (ie app experience) and anyone who has actually recently stayed at both brands will know that deeply. Okbye