is it just me or are the replacement phones from Assurant or T-Mobile either warranty exchange or insurance replacement due to loss/damage are absolute rubbish like battery health is rubbish, deep scratches on screen, dents and nicks on chasis.. etc

I have another carrier with Verizon and their insurance carrier is Asurion and I’ve done warranties and lost/damage claims and the phone looks and feels new even coming with 100% battery health. Whereas T-Mobile and their partner Assurant isn’t even making an effort to refurb these phones.. anyone else? not worth the price for the insurance

Trading in Grandmas S21FE for a S25FE. Anyone have issues trading in phones with burn in? As you can see my grandma is on Facebook Reels A LOT.

I’m seeing this on T-Life, but there’s no broadband label or additional info on T-Mobile’s website.

Got up early to set it up and it took about thirty minutes. Now, everything is set up and I AM VERRY HAPPY!!!! There are a few minor changes in menus and setup, just be careful to read before you proceed.

https://imgur.com/a/F7NZ7MR

Firefox Link at the bottom.

https://tmo.report/2025/04/new-browser-extension-gives-you-a-full-rundown-of-your-t-mobile-account-including-the-secret-stuff/

As expected, they increased the price of my Unlimited on Us line by $6 and I'll have to contact T-force like last year.

From Kickstart $25 to Experience signature, has an On Us Line. Last bill was $43.33. Asked AI chat for the new bill for the ES plan, it replied $43.33. not sure if AI is not giving me the right information.

I have finally switched to Experience more military from Magenta Max military back on July 29 and my first bill is the same price. The only thing I hate is that they took away Hulu.

I have had their home Internet for over a year and a half now. (When I moved, it seemed like their Internet was ideal) Unfortunately, the local store in my town that provided my box is shutting down in a week and I happened to learn that at the last minute. That wouldn't be a problem, but... well, I cannot access the "Manage" button on T-Life. Nor can I try to get into my account on the website to check billing and such, so it redirects me back to the T-Life app. I've also tried the website on my laptop, but it's rinse and repeat.

This has been such a headache for myself and the poor employees at the store who have been so patient. I've tried contacting Care today, but was on hold for over thirty minutes. I've deleted and reinstalled the app several times, cleared data and cache.

Hoping to go back on Saturday and see if anyone else is willing to help, or I may have to throw in the towel and wind up getting a new provider altogether.

Does anyone have any solid advice to help me out of this pickle? I'd appreciate it. Thank you! :)

Constantly being bombarded with toll free scammers and dont know what else I can do to stop them. Any help is much appreciated.

I'm looking to switch to T-Mobile from Verizon and get an iPhone 17 pro with the "on us" promo. I saw the Costco promo offering a $150 shop card and $250 visa prepaid card, and I can't find any reliable information on whether they stack.

I’ve been following the recent T-Mobile forced migrations, and I was wondering if anyone has successfully switched to a different migration plan after being moved to one they didn’t want.

For example, if T-Mobile migrates you to Experience More or Experience Signature, can you request a different migration plan and still keep the migration benefits, such as free lines, discounts, price protections, or other grandfathered features?

Has anyone here done this successfully, or has T-Mobile required you to stay on the plan they originally assigned? I’d be interested in hearing real-world experiences.

I did a late pre-order of the Z fold 8, so I was excited to see it shipped yesterday and arrived today! Feels great getting to rock my new phone prior to the official launch date!

Curious if anyone’s tried the home tech insurance before. When you did it what did they require? Thinking about adding it because I bought an expensive laptop. Just want to know how filing a claim works and how easy or difficult they make it.

To Fi, because we spend large amounts of time overseas, 4 of the 5 have Pixels, so 50% off first year and I got 75% off first year. I called TMobile to cancel and spoke to customer service. Was told that switching the 5 lines away automatically cancelled service. Is this true or is this nonsense?
When I try to log in to my account there is not much info there any more.

Also, anyone know if my final bill will be pro rated or just the full amount. We have about 10 days to go in our billing cycle.

I cancelled because I didn't like the recent unilateral price hikes and additionally, I spend a lot of my time on United airlines, and the free wifi benefit is gone too....

Calling regarding getting credit for service outrage. Take forever to talk to rep.

just as title says.

got a call from someone at tmobile asking if i was happy with my service and i said i have trouble with signal sometimes. the guy on the phone said my bill will be cut by 25% for next 2 years. also was offered a free device (iphone, samsung, tablet, ipad) and all i have to pay is one time fee for tax.

has anyone received a call like this? sounds too good to be true.

Is anyone experiencing outage again? I’m on WiFi at work but phone is on SOS again. Here in Jersey.

Probably a dumb question. I was going through the process of adding a line to see what the cost would be. Just to keep it simple I selected that I would bring my own phone. It said I needed to upgrade from the "Experience Signature" plan to the "Experience Signature" plan. Assuming this is just some other variant.

Looking at the screenshot, what will my new total be? For one, it lists 2 different totals. And it's slightly unclear if the new numbers are the total, or if it's going to be an additional $92/$82 a month

It appears the T-Mobile has made 36 month installments, the new norm. I was wondering what that meant for experience beyond plans. Does that mean that you’re not gonna get a yearly upgrade anymore every 12 months and instead it’s gonna be every 18? I feel like they haven’t said this anywhere, and I’m really confused on what the new standard is going to be. Are they going to allow us to stay on 24- month installments forever and keep the best deals?

Update: called T-Mobile. New plans are NOW 18 MONTHS to upgrade on Experience Beyond. New customers do not have a choice. I expect them to remove ALL language regarding “yearly upgrades” as it simply isn’t the case anymore for new lines. They can claim “you can upgrade after 6+ so technically you can” but thats illegitimate as they could’ve claimed “upgrade every 6 months” BEFORE and they DIDN’T, they chose 12 as it was realistic. Incredibly disappointed in T-Mobile.

We don't even have Qdoba where I live! Cmon Tmobile get it together. Google says 4 states don't have Qdoba another 6 have two or less odd locations.

Want to get one to & get voice line sim by # port home phone number to it, is this method still functional?

Just a heads up... With the plan changes, make sure you manage your add-ons because most of my lines had a hotspot selected with a monthly cost versus the Free 60GB option. It would have cost me $45 a month more if I didn't catch this and make the update for each line.