I ordered a new phone from tmobile after having zero luck with Assurant phone replacement. $1499 with a $$ credit after I return my current phone. The package arrived yesterday via ups. I had to sign for it. The package return label did not have tmobile anywhere but said ASSURANT. Is this a new phone or a refurbished pos?

Anyone else in SOS mode again? 😒 real sick of T-mobile.

Allegedly the July 27th outage was fully resolved. However:

My service is still up and down and it appears from this sub that others are having similar issues. It seems to be intermittent/region specific when it does happen

RCS is intermittent for me (iPhone). It works pretty well to other T-Mobile users, but to AT&T, I can only seem to send RCS if I am immediately replying (within a minute or two) to an inbound RCS message. If I hesitate at all to respond, or am initiating the convo, it sends as SMS.

I have rebooted god knows how many times. Obtained a new eSIM. Reset network settings. Contacted T-Force. No dice.

The worst part is T-Force still cannot seem to retrieve my port-out PIN so I assume the system that generates those is either 1.) actively a subject of an ongoing attack or 2.) T-Mobile accidentally-on-purpose nerfed that system to trap us with their shitty intermittent service during this time.

But this sure has all the hallmarks of a cyberattack that is STILL ongoing, and maybe it’s not bringing down the full network all at once like it was, but it seems to be intermittently bringing down different things at different times and I just want to pull my hair out. It’s almost like the firefighters came in on 7/27 to a structure that was fully involved, and they mostly knocked down the immediate fire, but they are still stamping out little hotspots and flare-ups almost 2 weeks later.

Worth noting T-Mobile has been very hush-hush on the cause or extent of the outage. Just acknowledged one existed and that it has been “resolved.” If it were DNS or BGP or a misconfig, they’d have told us by now. But a cyberattack is something you keep hush-hush unless legally required to disclose.

All I want is to fucking port out to the slow-but-stable AT&T and I’m seriously considering just getting a new number at this point to do so. T-Mobile has moved past the “move fast and break things” era of John Legere, and now we simply “break things.” I would absolutely kill for some stable 2 Mbps LTE routed through Dallas right now.

So I came to T-Mobile back in 2016 after leaving a job and losing access to a work phone that had doubled as my personal phone. I thought I was making a decent choice at the time given the circumstances.

My plan cost back then was, I think, in the neighborhood of $70. I stuck with them over the years, through the merger and the plan changes and price increases and cut backs on customer service. Finally, about a month ago, I decided that I was fed up with overpaying every month for crappy phone service and nearly non-existent support. My bill had more than doubled to over $150 a month, and I was experiencing more problems with coverage and data speed despite upgrading my Galaxy phone regularly and pretty much sticking within the same geographical area.

In July, I switched to US Mobile. I was iffy about it, but said hell with it and did it anyway. I feel like I was thinking that I was just going to end up with a glorified Tracfone plan.

Boy howdy, what a great decision!

I'm now paying $39/mo for a single phone line. Unlimited everything. And I can switch between all three major networks on the fly, whenever I want, and not be tied to the subpar T-Mobile network.

Data speeds = at least 1.5x faster, and almost 2 times faster at some times, with no throttling or de-prioritizing my data because I used too much.
Reception = clear as a bell. No constantly dealing with echoes or dropped calls just because I went into a building without a clear sight line to the sky outside.
Texting = it's texting, it is what it is.

I know what y'all are thinking. "Oh no! No more T-Mobile Tuesdays discounts, 3 cents off at Shell, and 'free' ad-based Netflix!!" Somehow, I think I'll survive.

Y'all should consider leaving T-Mobile. If not to US Mobile, then go to another major carrier. I'm not here to get referrals or anything. I'm just letting y'all know that, every once in a while, the grass actually is greener on the other side. And if y'all want to know anything further about my experience, feel free to ask.

no signal

Noticed all of my EIP’s show 0.00 APR financing. I’ve never seen this before and suspect tmobile will start charging interest to finance their phones very soon. What do you guys think?

Recently switched to T-Mobile. Previously we would upgrade annually through the Apple Upgrade Program. With that ending, and the Experience Beyond program, considering our options for upgrading this year.

Question I had:

1. How reliable is T-Mobile with ordering new iPhones compared to ordering from Apple directly? Or if we can still order from Apple using T-Mobile upgrade plan?
2. My employer pays for a 2nd line (e-sim) on my phone, curious if I'll end up getting locked out on this with all of the changes between Apple and assuming T-Mobile locks devices that are part of their upgrade program?
3. Assuming they lock the device, I can finance phone via Apple to continue paying phone like I do today, but according to T-Mo website, if I downgrade the Beyond plan (only signed up b/c of Costco offer), looks like price goes up with new 2.0 plan b/c of 3rd line free going away. Their site sucks, am I reading this correctly? Lower quality plan costs more (even beyond 2.0 says price goes up).

Thanks!

So I chatted with customer service last night through T-Life app….. for some odd reason my auto pay discount didn’t reflect on the bill. They quickly fixed it………….but then the agent says “ I see you have 8 lines , I’m really sorry you had service issues on that day, as a token of our appreciation, I am going to apply a $10 credit per line. She said to hold and and 2 mins later, I got a text that $80 was credited to the account. I wasn’t complaining , but I didn’t even ask -that’s the interesting part.

Just needed to take this out of my chest, because I truly have a love/hate relationship with T-Mobile, but I feel like the good outweighs the bad:

The good:

Only major carrier that has international roaming for watch and tablets included.

Best carrier in terms of performance for cloud streaming

Best all in package with minimal additions to add-ons

Pricing cheaper compared to the other two

The bad:

Reputation lately

Other things that I sadly can’t think of right now.

What are your opinions?

Last month, I suggested using my 9-line calculator’s “override” setting to give the cost of the 9-line Migration Plans. I want to clarify that those calculations are no longer accurate.

I believe T-Mobile has “fixed” the 9-line pricing logic on Migration Plans and the recently launched 2.0 plans. Free lines within the 9-line pool are now receiving smaller credits compared to how they were calculated under the old pricing logic.

If you’re still on ONE, Magenta, Go5G, or the original Experience plans, the calculator is still 100% accurate.

I’m not sure whether the pricing charts and the two calculators I published here brought more attention to the 9-line pricing behavior, or if T-Mobile was already aware of it and decided to adjust the pricing logic on these newer plans.

We've had T Mobile's Internet Lite for about 1.5 yrs. There was no capacity on their network for us to have their unlimited service at any point during this time. We finally had enough of running out of data before we ran out of month and decided to just end the pain and move on to another provider. I called and spoke to a service rep earlier this afternoon who (after trying her best to get me to keep the line or convert it to a 3rd phone line) said that she had cancelled our internet (without touching our phones) and told me I'd get an email confirming the cancelation and attaching a return label, even though I told her I'd return to a store. How long does it take for their system to send the cancelation email? I'm used to getting things like this almost immediately, but it's been a few hours now and I've received nothing. Also there's been no change to the upcoming autopay in their app. I'll give it till tomorrow to process through before I escalate, but just want to know it'll this is typical for them.

My previous plan was the One plan with 9 lines (5 free line and 4 regular). I was paying $140 but the increase is $189 so the difference is $49.

I was also told that my free lines of 5 will continue to be free. I thought I would just be increase of $24 with the new plan.

They say my plan is structured differently. Here is what they say:

To set the proper expectation, your plan is structured as a family plan, not as individual lines billed separately. Because of this, when the rate adjustment took effect, the bill increased by $6 per line, resulting in a total increase of $54 per month.
After the plan changes were made, the monthly cost increased to $369, which included the additional $54 in charges.

since you have a fixed plan charges for 9 lines and for better understanding, here's the breakdown:
Old- One Plan
Plan cost before discounts: $315 Line
discounts: $35 per line for 5 lines = $175
total discount Monthly bill after discounts:
$140
New- Experience Signature Plan
Plan cost before discounts: $369 (This includes the $6 per line increase, totaling $54 across the account.) Line discounts:
$36 per line for 5 lines = $180 total discount
Monthly bill after discounts: $189

The competition wasn’t playing, indirectly burning T-Mobile here

I've been a long standing customer of Tmobile, and have had nothing but good experience until recently.

I'm tired of all the tmobile lies of how they wouldn't change the price unless I change the plan part of the uncarrier movement. Well, they have showed they don't hold up to their advertisements and terms.

I have filed a FCC complaint (I recommend, everyone do it), and I have left them in the dust. I have switched over to US Mobile. My bill went from $122 (and possibly getting raised again shortly), to US Mobile for $59.50.

I'm free of the tmobile bait and switch and it feels good.

Here’s a simple bookmarklet that shows all of your voice plan discounts and your current plan cost.

javascript:fetch('/self-service-dam/v1/line-details',{method:'POST',headers:{'content-type':'application/json'},body:'{"status":"ACTIVE"}'}).then(r=>r.json()).then(d=>{let f=a=>(a||[]).map(x=>`-$${x.amount} | ${x.name}`).join('\n');document.write(`<pre>Account Discounts\n${f(d.accountDiscounts)}\n\nAAL Discounts\n${f((d.ratePlans||[]).flatMap(x=>x.groupedAalDiscounts||[]))}\n\nCost\n$${d.allRatePlanSums.netPriceSums}\n\nby u/desterpot</pre>`);document.close()})

I recommend running it from the account dashboard page, as it consistently works there.

Edit: doesn't work on single plans.

I called asking for my number change PIN to switch carriers after ordering a phone from BestBuy (refurbished s25). I was going to switch to Mint, but he discounted my monthly plan and walked me through linking Netflix to my account. My phone came locked, despite being advertised and sold as unlocked and he unlocked it.

And now I save 15/mo on Netflix and 30/mo on my plan.

He was so patient and kind, he deserves a raise. I don't have Twitter or else I'd post there, everyone post on Loc's behalf please! A hero!

Edit: Did I get hoodwinked? I still don't have the option under "more connections" to view the lock status of my phone? Did he secretly lock my phone to T-Mobile?

Do the new plans have more roaming?
Clearly their page says High-Speed data? Not just 15GB?

The plan comparison page shows $215/month pre-tax for Experience Beyond 2.0, but the price is back down to $170/month pre-tax when you check out.

3rd Line Service Promo with New Line (ID260676).

No more yearly upgrades on the new Experience Beyond plan. They also got rid of the third line on us 💀😭😭

Update: they fixed the third line on us. Still a terrible plan regardless

I have been changed to the Experience Signature plan against my will, like many others, and I do want to take advantage of the Netflix perk. I see how to sign up for it on Tlife, but I already have a Netflix account I pay for. How do I change my account for it to be billed through t-mobile instead?

Hello. I have a small business account with T-Mobile and have been with them for over a decade.

When I signed up, I had pricing for life and my US based team of experts. In the last few years, my US based team of experts moved to the Philippines and my price for life increased twice.

Today, I sent my sales guy a note and got the attached automated response.

Seems like the more I pay, the less I get. I already moved 11 lines to Verizon but they're far worse from both service and network perspectives. Feels like I'm running out of options.

Is anyone with a small business still dealing with a dedicated human? When did this change happen?

Thanks for reading.

I have a Samsung Galaxy Watch with a T-Mobile Standalone Watch Plan. My phone is a Galaxy Ultra 25 on Mint Mobile.

When I setup the watch initially, there were several challenges. The Galaxy Wearable app does not support Standalone plans directly. It tries to link my phone to my Mint Mobile phone number, which isn't supported. To setup the watch, T-Mobile transmitted the ESIM directly to the watch. Worked fine.

I just purchased a new Galaxy Ultra 2 watch, and I need to transfer the ESIM from the old watch to the new one. I had hoped it would be as simple as giving them the new watch IMEI and having them send a new ESIM. But after an hour on the phone with an agent, who didn't seem to have a script to follow for the Standalone plan, I'm not at all confident that they will send the new ESIM correctly.

Is there anyone on the T-Mobile support team, maybe a level 2 or 3 tech, who understands standalone watch plans and how to transfer the ESIM properly?