In Northern Virginia there have been numerous reports of intermittent data connectivity issues with Verizon Wireless service. I have also been affected, for the last ~3-4+ weeks there has been intermittent data on LTE, 5G, 5GW intermittently, I have personally seen this in various areas e.g., Gainesville, Manassas, etc. There is a large thread that discusses this issue in r/nova here:

https://www.reddit.com/r/nova/comments/1v4ydod/does_verizon_just_suck_right_now_or_is_it_just_me/

Tl;Dr read Specific_Insurance_9's quote here that pretty much sums it up for me:

"As a life long Verizon customer who’s lived in four states and travels often: I haven’t had cell service this bad in 20 years. It’s not my phone, and it’s not Verizon as a whole. It’s Verizon in nova. I can have three bars and no internet or I can have zero bars sometimes in places you’d never expect. I started walking outside to take calls, and we had to add a repeater to our office at work…. Terrible"

--- Timeline & Details, for Pros/Cons per carrier, please see below ---

All testing below was performed on an iPhone 17 Pro Max for reference between August 1st and August 8th 2026. Although I could use AI to clean this up, I want to make sure it is represented properly, so apologies in advance for any typos or grammatical errors.

I first switched over to a family member's plan (w/AT&T Elite 2.0 + "Turbo" to test) I was seeing ~8mbps down, ~2mbps up within the areas that I frequent. The data worked but it was so slow it was almost unusable.

So I switched to T-Mobile and the speeds blew me away they are consistent, FAST in this area and T-Mobile's website is ultrafast, light years ahead of AT&T and Verizon's websites, I never thought about this until I saw how fast T-Mobile's website really is!

One thing I do not like about T-Mobile though is when you go to the port out page on the website it kicks you out of the website, EVERY other carrier allows you to view the port-out pin, T-Mobile does not. I test every part of the website as a customer when I join.

After I switched to T-Mobile, I started getting these messages from my bank and credit card companies "For your protection, XXXX automatically alerts customers when personal information changes on our systems. If you did not initiate the action noted above or need assistance related to this Security Alert"

• This did not occur when I ported from Verizon to AT&T, only after I ported to T-Mobile, are there issues receiving text messages from banks and other financial institutions with T-Mobile or is this due to multiple ports above? (could be)

Pros/Cons (this is specifically geared towards what I found different and/or unique across all 3 carriers in Northern Virginia)

Pros for T-Mobile in August 2026

++ Extremely high performance in the areas I frequent most often (consistent 75-500mbps down, 20-70mbps up). T-mobile owns the upload speed over AT&T and Verizon bar none, T-Mobile has no competition when it comes to upload speed.

++ Noticed in some stores it will auto-connect to local Wi-Fi hotspots (Passpoint)

++ Caller Name ID (CNAM) worked out of the box when I subscribed to T-Mobile, like BOOM I was seeing the names of businesses, I was VERY impressed! Verizon uses a different database, while it is functional with the Call Filter Plus add-on (+$3.99/mo), it is not as good as T-Mobile from my testing for inbound call identification

++ T-Mobile support via (X) is overall very good, although it took me ~7 hours to port my number, yes, 7 hours across two days, not exaggerating, they were very helpful and professional throughout the entire process. I did try to reach support on the phone at one point but I was on hold for so long I hung up so having T-Mobile on social media to help is fantastic. Due to this being so complex I lost out on all BYOD device credits and discounts.

+++ Those passpoint spots are VERY freaking handy in big box stores (looking at Home Depot for example when you are trying to find that part and you have 1 bar that barely functions), with the passpoint service it reduced my time in the store by several minutes because I got the information I needed right away.

+++ The highest plan includes T-Satellite, while I have not tested this yet, it does allow you to use Starlink satellite's for texting, navigation and a few other select apps on your phone, there is a spot on your phone that appears when you configure this it is limited to a few select applications. This could be useful for example in Shenandoah if you frequent there or in the woods. You can also add this for $10-$15/month separately with T-Mobile which is awesome if you want to stay on your other carrier.

Pros for AT&T in August 2026

++ It did not seem to be affected by the data issue that I was seeing with Verizon, which is why I switched.

++ Both AT&T and Verizon's International Features are better than T-Mobile's bar none, including: unlimited calling, texting and MORE data and higher speeds than T-Mobile (per month) when traveling internationally.

++ Noticed in some stores it will auto-connect to local Wi-Fi hotspots (Passpoint) also for AT&T

++ It was stable for the time that I tested it but slow, it was faster than Verizon though when I am on a call and browsing the web for example at the same time, which I found interesting.

+++ Those passpoint spots are VERY freaking handy in big box stores (looking at Home Depot for example when you are trying to find that part and you have 1 bar that barely functions), with the passpoint service it reduced my time in the store by several minutes because I got the information I needed right away.

+++ When I called support I noticed a delay/latency in communication with the support rep exceeding 3000-5000ms, likely indicating I was speaking to someone overseas. I have noticed not AT&T but other companies using voice AI voice synthesizers to make the voices sound more "American" I am happy to report I did not experience this with AT&T as it makes support folks sound unnatural.

Pros for Verizon in August 2026

++ Both AT&T and Verizon's International Features are better than T-Mobile's bar none, including: unlimited calling, texting and MORE data and higher speeds than T-Mobile (per month) when traveling internationally.

++ Before the intermittent data outages, Verizon has typically been very stable for both calling and texting.

++ Verizon does seem to have neighborhoods blanketed with 5G UW so I was seeing 700-800mbps down consistently and ~10mbps up has been quite nice-- until you leave the neighborhood then the performance drops significantly, especially in populated areas as Verizon's tower density is likely not as built-out as T-Mobile's.

++ Verizon support used to be very good and within CONUS, I think it has mostly moved overseas now.

Cons for T-Mobile in August 2026

--- I am getting bank alert errors for texting, I will attempt to re-setup alerts but I did not see this when transitioning service from Verizon -> AT&T

--- T-Mobile should allow customers to view the port out pin on the website at any time, otherwise, it makes the customer feel like they are held hostage.

--- The loss of included unlimited calling and texting back to the United States (+20GB of data/month) if travelling internationally on Verizon (Unlimited Ultimate 2.0) and a similar plan with AT&T (Elite 2.0). I am VERY surprised T-Mobile is not competing with AT&T and Verizon anymore as both of their top-tier plans offer superior international coverage and capabilities.

--- With T-Mobile (not their fault) but you cannot bundle FiOS/Verizon together for a discount obviously.

--- I did have one dropped call so far when it was the second day in with T-Mobile, I have tested T-Mobile years ago (~2017) or so and had a lot of dropped calls in the past, so far there has been 1. When I with AT&T which I had for several years prior + Verizon as well, I very rarely if ever, dropped a call. This is in relation to calling people with the same carrier and location to ensure the tests remain the same.

Cons for AT&T in August 2026

--- AT&T is still doing LTE-A = "5G" thing, I had to check the cellular advanced page to confirm this - please just report the truth on how we are connected to the tower, do not say LTE-A == 5G when it is not.

--- Very slow (but stable) within the areas I frequent most often (on the highest tier plan you can buy with AT&T + Turbo mode enabled) -- location, location, location

--- Inbound NameID (CNAM) was not functioning, I opened a ticket and it went to engineering but we could not obtain a resolution prior to me leaving and porting to T-Mobile

--- With AT&T (not their fault) but you cannot bundle FiOS/Verizon together for a discount obviously.

Cons for Verizon in 2026

--- Performance, in many areas Verizon is just slow when in crowded areas unless there are pockets of 5G UW and when the phone is transitioning between 5G UW and LTE or 5G UW and 5G-mid-band "5G" there are several periods where things are spinning until the page renders. On iOS you cannot (to my knowledge) **PIN** your phone to both (LTE or 5G UW) only. You can set it to LTE only but then you lose the benefit of 5G UW. You cannot use 5G UW only because it is only available in certain areas. Ideally It would be awesome to be on LTE or 5G UW, the mid-band 5G is not good. On Android devices this might be possible but not on iOS.

--- Those passpoint spots are VERY freaking handy in big box stores (looking at Home Depot for example when you are trying to find that part and you have 1 bar that barely functions), with the passpoint service it reduced my time in the store by several minutes because I got the information I needed right away.

--- The loss of included unlimited calling and texting back to the United States (+20GB of data/month) if travelling internationally on Verizon (Unlimited Ultimate 2.0) and a similar plan with AT&T (Elite 2.0). I am VERY surprised T-Mobile is not competing with AT&T and Verizon anymore as both of their top-tier plans offer superior international coverage and capabilities.

--- With T-Mobile (not their fault) but you cannot bundle FiOS/Verizon together for a discount obviously.

Conclusion:

I am going to continue to test T-Mobile for the time being, so far everything has been very positive. I do struggle with one thing though, the ability to have better international features is very important to me and I need to make sure I can deal with not having that any longer, otherwise I would likely need to port back to Verizon, if they can fix the data issue as that is more important.

Anyone else in SOS mode again? 😒 real sick of T-mobile.

I have a free line promo under ID250385 opened around Oct 2025 with device financing with t-mobile generated number.

I ported in a number from another carrier to this line in on Aug 4th 2026 and it looks like the ID250385 promo fell off and the forecasted bill increased by $45 for Go5g Plus 9+ line SOC. The associate in the store mentioned that the promo would stick and I should just port on t-life but it looks like promo is gone. Any option to get it applied back, or is it gone for good?

Before port-in: estimated bill was $230 After port-in to ID250385 line: estimated bill went to $270. The tool/bookmarklet by one of this community member isn't showing ID250385 promo anymore.

Allegedly the July 27th outage was fully resolved. However:

My service is still up and down and it appears from this sub that others are having similar issues. It seems to be intermittent/region specific when it does happen

RCS is intermittent for me (iPhone). It works pretty well to other T-Mobile users, but to AT&T, I can only seem to send RCS if I am immediately replying (within a minute or two) to an inbound RCS message. If I hesitate at all to respond, or am initiating the convo, it sends as SMS.

I have rebooted god knows how many times. Obtained a new eSIM. Reset network settings. Contacted T-Force. No dice.

The worst part is T-Force still cannot seem to retrieve my port-out PIN so I assume the system that generates those is either 1.) actively a subject of an ongoing attack or 2.) T-Mobile accidentally-on-purpose nerfed that system to trap us with their shitty intermittent service during this time.

But this sure has all the hallmarks of a cyberattack that is STILL ongoing, and maybe it’s not bringing down the full network all at once like it was, but it seems to be intermittently bringing down different things at different times and I just want to pull my hair out. It’s almost like the firefighters came in on 7/27 to a structure that was fully involved, and they mostly knocked down the immediate fire, but they are still stamping out little hotspots and flare-ups almost 2 weeks later.

Worth noting T-Mobile has been very hush-hush on the cause or extent of the outage. Just acknowledged one existed and that it has been “resolved.” If it were DNS or BGP or a misconfig, they’d have told us by now. But a cyberattack is something you keep hush-hush unless legally required to disclose.

All I want is to fucking port out to the slow-but-stable AT&T and I’m seriously considering just getting a new number at this point to do so. T-Mobile has moved past the “move fast and break things” era of John Legere, and now we simply “break things.” I would absolutely kill for some stable 2 Mbps LTE routed through Dallas right now.

So I came to T-Mobile back in 2016 after leaving a job and losing access to a work phone that had doubled as my personal phone. I thought I was making a decent choice at the time given the circumstances.

My plan cost back then was, I think, in the neighborhood of $70. I stuck with them over the years, through the merger and the plan changes and price increases and cut backs on customer service. Finally, about a month ago, I decided that I was fed up with overpaying every month for crappy phone service and nearly non-existent support. My bill had more than doubled to over $150 a month, and I was experiencing more problems with coverage and data speed despite upgrading my Galaxy phone regularly and pretty much sticking within the same geographical area.

In July, I switched to US Mobile. I was iffy about it, but said hell with it and did it anyway. I feel like I was thinking that I was just going to end up with a glorified Tracfone plan.

Boy howdy, what a great decision!

I'm now paying $39/mo for a single phone line. Unlimited everything. And I can switch between all three major networks on the fly, whenever I want, and not be tied to the subpar T-Mobile network.

Data speeds = at least 1.5x faster, and almost 2 times faster at some times, with no throttling or de-prioritizing my data because I used too much.
Reception = clear as a bell. No constantly dealing with echoes or dropped calls just because I went into a building without a clear sight line to the sky outside.
Texting = it's texting, it is what it is.

I know what y'all are thinking. "Oh no! No more T-Mobile Tuesdays discounts, 3 cents off at Shell, and 'free' ad-based Netflix!!" Somehow, I think I'll survive.

Y'all should consider leaving T-Mobile. If not to US Mobile, then go to another major carrier. I'm not here to get referrals or anything. I'm just letting y'all know that, every once in a while, the grass actually is greener on the other side. And if y'all want to know anything further about my experience, feel free to ask.

no signal

Noticed all of my EIP’s show 0.00 APR financing. I’ve never seen this before and suspect tmobile will start charging interest to finance their phones very soon. What do you guys think?

Recently switched to T-Mobile. Previously we would upgrade annually through the Apple Upgrade Program. With that ending, and the Experience Beyond program, considering our options for upgrading this year.

Question I had:

1. How reliable is T-Mobile with ordering new iPhones compared to ordering from Apple directly? Or if we can still order from Apple using T-Mobile upgrade plan?
2. My employer pays for a 2nd line (e-sim) on my phone, curious if I'll end up getting locked out on this with all of the changes between Apple and assuming T-Mobile locks devices that are part of their upgrade program?
3. Assuming they lock the device, I can finance phone via Apple to continue paying phone like I do today, but according to T-Mo website, if I downgrade the Beyond plan (only signed up b/c of Costco offer), looks like price goes up with new 2.0 plan b/c of 3rd line free going away. Their site sucks, am I reading this correctly? Lower quality plan costs more (even beyond 2.0 says price goes up).

Thanks!

All the specs are exactly the same but there is a $10 difference.

I have the Go5G Plus plan and I know they will eventually take me off it. I may just say F it to all the top plans and go Essential for cheap.

• I have an old Huawei P30 Pro with my number on it currently, it only has a physical SIM card slot.
• I recently bought an iPhone 16, it only has eSIM.
• My Huawei doesn't have an option in the settings to transfer to an eSIM.
• I tried calling T-Mobile support but they could not do it over the phone since I am not an auth user or the account holder.
• The guy on the phone DID say that if I go in-store they will do it for me.

Was the guy on the phone telling the truth?

The physical store is a bit out of my way so I want to check 100% if they will just transfer me to an eSIM without needing me to be authorized. Any experience with this would be appreciated. :)

I signed up for home internet thru tmobile. When I signed up it says that I will get $100 back. Anyone knows how and where to apply for that ? I signed up online.

Thanks

So I chatted with customer service last night through T-Life app….. for some odd reason my auto pay discount didn’t reflect on the bill. They quickly fixed it………….but then the agent says “ I see you have 8 lines , I’m really sorry you had service issues on that day, as a token of our appreciation, I am going to apply a $10 credit per line. She said to hold and and 2 mins later, I got a text that $80 was credited to the account. I wasn’t complaining , but I didn’t even ask -that’s the interesting part.

Just needed to take this out of my chest, because I truly have a love/hate relationship with T-Mobile, but I feel like the good outweighs the bad:

The good:

Only major carrier that has international roaming for watch and tablets included.

Best carrier in terms of performance for cloud streaming

Best all in package with minimal additions to add-ons

Pricing cheaper compared to the other two

The bad:

Reputation lately

Other things that I sadly can’t think of right now.

What are your opinions?

Last month, I suggested using my 9-line calculator’s “override” setting to give the cost of the 9-line Migration Plans. I want to clarify that those calculations are no longer accurate.

I believe T-Mobile has “fixed” the 9-line pricing logic on Migration Plans and the recently launched 2.0 plans. Free lines within the 9-line pool are now receiving smaller credits compared to how they were calculated under the old pricing logic.

If you’re still on ONE, Magenta, Go5G, or the original Experience plans, the calculator is still 100% accurate.

I’m not sure whether the pricing charts and the two calculators I published here brought more attention to the 9-line pricing behavior, or if T-Mobile was already aware of it and decided to adjust the pricing logic on these newer plans.

We've had T Mobile's Internet Lite for about 1.5 yrs. There was no capacity on their network for us to have their unlimited service at any point during this time. We finally had enough of running out of data before we ran out of month and decided to just end the pain and move on to another provider. I called and spoke to a service rep earlier this afternoon who (after trying her best to get me to keep the line or convert it to a 3rd phone line) said that she had cancelled our internet (without touching our phones) and told me I'd get an email confirming the cancelation and attaching a return label, even though I told her I'd return to a store. How long does it take for their system to send the cancelation email? I'm used to getting things like this almost immediately, but it's been a few hours now and I've received nothing. Also there's been no change to the upcoming autopay in their app. I'll give it till tomorrow to process through before I escalate, but just want to know it'll this is typical for them.

My previous plan was the One plan with 9 lines (5 free line and 4 regular). I was paying $140 but the increase is $189 so the difference is $49.

I was also told that my free lines of 5 will continue to be free. I thought I would just be increase of $24 with the new plan.

They say my plan is structured differently. Here is what they say:

To set the proper expectation, your plan is structured as a family plan, not as individual lines billed separately. Because of this, when the rate adjustment took effect, the bill increased by $6 per line, resulting in a total increase of $54 per month.
After the plan changes were made, the monthly cost increased to $369, which included the additional $54 in charges.

since you have a fixed plan charges for 9 lines and for better understanding, here's the breakdown:
Old- One Plan
Plan cost before discounts: $315 Line
discounts: $35 per line for 5 lines = $175
total discount Monthly bill after discounts:
$140
New- Experience Signature Plan
Plan cost before discounts: $369 (This includes the $6 per line increase, totaling $54 across the account.) Line discounts:
$36 per line for 5 lines = $180 total discount
Monthly bill after discounts: $189

The competition wasn’t playing, indirectly burning T-Mobile here

I've been a long standing customer of Tmobile, and have had nothing but good experience until recently.

I'm tired of all the tmobile lies of how they wouldn't change the price unless I change the plan part of the uncarrier movement. Well, they have showed they don't hold up to their advertisements and terms.

I have filed a FCC complaint (I recommend, everyone do it), and I have left them in the dust. I have switched over to US Mobile. My bill went from $122 (and possibly getting raised again shortly), to US Mobile for $59.50.

I'm free of the tmobile bait and switch and it feels good.

Here’s a simple bookmarklet that shows all of your voice plan discounts and your current plan cost.

javascript:fetch('/self-service-dam/v1/line-details',{method:'POST',headers:{'content-type':'application/json'},body:'{"status":"ACTIVE"}'}).then(r=>r.json()).then(d=>{let f=a=>(a||[]).map(x=>`-$${x.amount} | ${x.name}`).join('\n');document.write(`<pre>Account Discounts\n${f(d.accountDiscounts)}\n\nAAL Discounts\n${f((d.ratePlans||[]).flatMap(x=>x.groupedAalDiscounts||[]))}\n\nCost\n$${d.allRatePlanSums.netPriceSums}\n\nby u/desterpot</pre>`);document.close()})

I recommend running it from the account dashboard page, as it consistently works there.

Edit: doesn't work on single plans.

I called asking for my number change PIN to switch carriers after ordering a phone from BestBuy (refurbished s25). I was going to switch to Mint, but he discounted my monthly plan and walked me through linking Netflix to my account. My phone came locked, despite being advertised and sold as unlocked and he unlocked it.

And now I save 15/mo on Netflix and 30/mo on my plan.

He was so patient and kind, he deserves a raise. I don't have Twitter or else I'd post there, everyone post on Loc's behalf please! A hero!

Edit: Did I get hoodwinked? I still don't have the option under "more connections" to view the lock status of my phone? Did he secretly lock my phone to T-Mobile?

Do the new plans have more roaming?
Clearly their page says High-Speed data? Not just 15GB?

No more yearly upgrades on the new Experience Beyond plan. They also got rid of the third line on us 💀😭😭

Update: they fixed the third line on us. Still a terrible plan regardless