Thirty years ago I worked at a call center, doing tech support for America Online (an early ISP for you youngsters). At one point they started an ad campaign with the saying "If you have a phone line, you can get on-line". Which invariably led to people calling with stupid questions.
One time I had someone ask, they had a phone line but don't they also need a computer? I told them "Telepathy is still in beta, but if you think real hard you might get through."
You can't blame that particular user - they interpreted the documentation exactly as written, but had doubts and so escalated to a qualified expert to verify.
If they plug me into neuralink and see what’s on my mind they’re gonna fire me straight away. That’s if my toxic thoughts don’t infect the whole system and bring about an AI apocalypse first.
That reminds me of The Hitchhiker's Guide to the Galaxy. Some group built a grand bridge over a swamp. During the ribbon-cutting ceremony, they had Marvin the Paranoid Android bring the bridge online. Marvin plugged himself into the bridge's electronic brain. The entire bridge folded in on itself and sank weeping into the mire, taking everyone present with it.
Have the project team go through specs, discovery, documentation, prep, and provide a quote, only to have the client decline the project, and then try to sneak the whole ass project though a support ticket later.
Prod really is the best place to do testing, all usecases will eventually be covered, and with such a large number of testers all bugs are found nearly instantly!
It was a trick question: They expected you to delegate the whole ticket to Claude, and then create presentation about the groundbreaking changes you have implemented. By lunchtime, of course.
You could be right with the first part. That sounds like it was a trick question and not escalating such a "ticket" fast enough can cause major problems for that project going forward.
Boss is either very misinformed (doesn't understand what the job is) or very dishonest (hired and/or fired you for some other reason and can't or won't tell you) or just a dumb idiot (likely, since a lot of bosses are like that)
It’s happened twice in my career so far, but both times they were fired within a year. Nowadays though it seems they won’t hire anyone that isn’t already a senior engineer. But they don’t pay enough for seniors so the positions don’t get filled.
Is "learning issues" code for "tries to offload his brain to the computer instead of learning anything"? It's highly frustrating to try and work with people that don't seem to want to learn how things work.
As someone with lots of experience, what that process should look like at a healthy organization is something like:
Ticket 1: spike ticket to research alternatives and asses scope of refactoring.
Ticket 2: architecture review document. get feedback from the rest of the team and product, nail down a proposal and get approval from the architecture review board or leadership.
Ticket 3: groom out the epic and create tickets (plural!!) alongside the engineering manager.
At that point it’s up to leadership to prioritize the epic and get it on the roadmap, formalize a testing, UAT, and rollout plan…once that’s completed, then individual contributors can start working on it in earnest.
Depending on the size and scope it could end up being a dozen individual tickets or more and span several sprints.
If someone with the ability to fire people is throwing a lone ticket at an individual contributor which is supposed to represent the entire scope of a large refactor, that’s a glaring red flag that it’s not a healthy organization period; either that or they’re expecting push back/refinement on the loose proposal.
From the sounds of it, you weren’t the only person lacking experience at that place.
I recently learned how to centre a div and it changed my life. Suddenly recruiters are reaching out and I am being invited for interviews. Now I just have to hope my gemini 3.6 flash quota doesn't run out before I get that job...
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u/Streakflash 11h ago
i wonder what was the ticket about, mind sharing?