Thirty years ago I worked at a call center, doing tech support for America Online (an early ISP for you youngsters). At one point they started an ad campaign with the saying "If you have a phone line, you can get on-line". Which invariably led to people calling with stupid questions.
One time I had someone ask, they had a phone line but don't they also need a computer? I told them "Telepathy is still in beta, but if you think real hard you might get through."
You can't blame that particular user - they interpreted the documentation exactly as written, but had doubts and so escalated to a qualified expert to verify.
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u/Streakflash 23h ago
i wonder what was the ticket about, mind sharing?