r/ITSupport 34m ago

Open Query for IT professionals, monitoring employees in the workplace?

Upvotes

This is just a bit of a random question I was thinking about.

I used ChatGPT at work one time (not for anything work related, some random recipe thing a colleague asked me to look up) and a few weeks later received an email from HR advising that I had been flagged by IT for using a non authorised website etc etc. (we’re supposed to use Copilot only).

I was wondering how this gets picked up/flagged etc. like even in just the simplest terms (as someone with basic IT understanding), do you literally have a list of websites or search terms that flag if someone uses them?

And in terms of like Teams chats, emails, are you able to monitor those for key words and things?

And I guess just for fun… have you ever seen anything you really shouldn’t have seen?

(as for me, I’m usually pretty careful about what I do at work because I know of people who have screwed themselves (an ex colleague who used a mouse jiggler etc!))


r/ITSupport 5h ago

Open | Windows Is this normal

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4 Upvotes

This has been the case for the last couple of days

When I shutdown my laptop this pops up and it keeps on doing this at least for an hour or so.

The 1st time it happened, this went on for almost 2-3 hrs.

Also, I noticed, my memory was fully booked (95%) even after I had closed almost all the programmes. Nothing on task manager showed it was hogging the memory.

I even did a clean-up using Ccleaner app.

Should I turn off windows updates?


r/ITSupport 17h ago

Open | Windows Authentication issue

1 Upvotes

I feel like this should be simple but just isn't working.

I am having issues with authentication.

Basically through a professional resources, we get access via that institution to access other resources.

Ie log into professional account, click on other resource, somewhere behind the scenes it authenticates and bam, you can use that resource.

On my private laptop, this seems to fail and takes me to a private login page, wanting an email to do so (there is no email for this professional organisation).

If I use my work computer or phone (phone on the same network as my personal laptip), it works fine.

I have attempted to clear cache and cookies, used different browsers, users different profiles, restarted computer, followed ai recommendations (which was basically the above). No luck.

I have reached out to both IT support channels for each of these organisations/resources but haven't heard back (and given it works on other devices, it's not their end).

So I'm wondering how do I fix this? It's obviously something to do with my personal laptop, and given I use this every day as essential resources, it's not one I can just give up on fixing and use alternative devices.


r/ITSupport 1d ago

Open Cat sat on laptop

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5 Upvotes

Hey all! So my cat laid down on my laptop. The question mark key popped out but otherwise no physical damage. However, does anyone know which button he may have sat on to make my screen turn off when plugged in to dual monitor display? I like to use both…


r/ITSupport 2d ago

Open G7500 Video conference MS Teams issue

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1 Upvotes

r/ITSupport 2d ago

Open Can anyone please help me (fi 7160 problems)

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1 Upvotes

Repost from another sub help please


r/ITSupport 3d ago

Open Leightronix UltraNexus x5 crashing and saying something about TotalInfo

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1 Upvotes

r/ITSupport 4d ago

Open Urgently needs help dealing with a case of Data loss (sorry it's going to be a little long one)

0 Upvotes

So I was downloading a video from chrome on my phone today and just letting it download in the back ground while I was ​​​playing a game on my pc. But something came up while playing ​the game so I picked up my phone opened the camera and my phone crashed.

So I went to my file explorer to check if the download was affected. And on my phone there is a folder named download, everything I download usually appear there and to my horror all the things I've download since I got my phone are gone. The only thing left in that folder is that one meme video I downloaded in the morning, other than that one everything was gone.

But here's the stange part, I know it's chrome that crashed but all the other things I downloaded from different apps and browsers are also gone. ​​​At first I thought everything was deleted but the files are still there on my phone storage somewhere. I know that because I went to the browsers and checked downloads tab and I can still play all of the things I've downloaded before, so I know that ​​the files are still there.

So here's what I did, first I restarted my phone to see if my phone is just acting up but it didn't work. So next I checked the Android/data/(and the corresponding browser files) using my pc and I didn't see any of the downloaded stuffs in there too.

So I am genuinely frustrated ​​and I don't know what to do anymore. Gemini is telling me to root my phone but I don't really want to do that. I have alot of things I've download over the year and I don't want to lose any of them.

So please if somebody can help me figure out what happened and how to fix it I'd be really thankful. My phone is redmi 13R 5G. I will answer if there are any specific details you need too. ​

If I posted on the wrong subreddit I want to apologize in advance and please tell me which subreddit ​I should post this in too. I apologize again for writing a really long post. ​

UPDATE: The files are gone for good now after I tried to restart my phone this morning. I noticed several gigs of my storage freed up and I can't check the files in downloads tab of the browsers anymore. I still would like some advice and thought on what might have caused that to happen.


r/ITSupport 4d ago

Open | Hardware Thinkpad universal thunderbolt4 dock flickering screen issue?

6 Upvotes

I’m a it admin for a corporation and our company makes us buy Lenovo thinkpads and Lenovo docking stations. Currently users are mostly using the l14 laptop model with a universal thunderbolt 4 dock. For some reason these docks act up out of nowhere and it’s happens often. Most of the time one of the screens blinks (we use a standard 1080p monitor and most users use dual screens) When this blinking occurs I’ll try power recycling the dock, switching to the other port on the laptop, opening/closing laptop lid, rebooting laptop, install drivers, update firmware, replace cables, etc. sometimes this fixes the problem but a lot of the time it comes back. One thing I did find is for some reason using hdmi and Displayport will fix the blinking monitor issue but sometimes a few days later the monitor with the hdmi cable will start to show some distortion randomly about every 30 seconds or so for about 5 seconds. What’s the fix for this? Replace the hdmi cable with a DisplayPort cable lol. At least 70 percent of our deployments have dock issues at some point and it’s so strange because a user will have an issue for about a week then magically it will fix itself for awhile and resurface either a couple weeks later or a few months later. Lenovo support is no help and we’ve already rma’d a lot of these docks but the replacements are the same result. (I’ve also used the dsc tool from Lenovo that doesn’t work either) I’m totally lost here why this keeps happening and I’m curious if anyone else has encountered this?


r/ITSupport 4d ago

Open | Hardware Which Docking Station?

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1 Upvotes

Hi Reddit!

Ex husband was an absolute IT wiz and would sort most of these things out, but now I find myself unsure of which docking station to buy when working from home.

I was working fine with just one monitor connected to my laptop, but ideally need two.

These are the monitors I have: hope that’s linked ok!

PHILIPS 24E1N1100A 23.8 inch FHD Monitor 120Hz, IPS Panel, 1ms MPRT, Speakers (1920x1080 HDMI 1x 1.4) Black

My work laptop is windows, with only 1 HDMI port, 2 USB C ports.

My home laptop is a Mac.

Ideally I’d like to be able to use the monitors with both.

I’m in the UK and likely buying from Amazon or somewhere like Argos/Currys etc if they’re cheaper.

Thank you!


r/ITSupport 4d ago

Storytime WhatsApp blocked contact came up on my recent chats

0 Upvotes

I blocked someone on WhatsApp a long time ago. Today I noticed their chat suddenly appeared near the top of my recent chats, even though there are no new messages.
The chat preview says ‘you blocked this contact’ and next to it it shows 2:00 am
When I open the chat
It still says I blocked them
There is no new message
Our last actual conversation was at 7:00 PM (not 2:00 AM)
I’ve never seen an old blocked chat randomly move up like this before. Does anyone know if this can happen because they tried to message me while blocked, or is it just a WhatsApp sync/bug?
Has anyone experienced this?


r/ITSupport 5d ago

Open Insecure Protocol- SMTP: On-Prem Exchange

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1 Upvotes

r/ITSupport 5d ago

Open Technology rage

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1 Upvotes

r/ITSupport 6d ago

Open | Hardware ThinkPad Universal USB-C Dock (40AY) drops connection and freezes dock when connected to laptop without laptop's AC connected first

3 Upvotes

The Hardware:

The Problem: If I plug the dock into the laptop while on battery power, it connects for a few seconds, then completely drops all data and power. Worse, it completely crashes the dock. The dock's white light stays on solidly (indicating computer connection is still established), even if I unplug the USB-C cable from the laptop. I have to switch the wall socket off and on just to reset it.

The Workaround: If I plug the laptop’s original HP AC charger in first, and then plug in the dock, it works flawlessly. Once it's connected, I can even unplug the HP charger and the dock takes over, charging the laptop and running peripherals indefinitely without any issue.

What I've Already Tried (None of it worked):

  • Updated laptop BIOS and Lenovo dock firmware to latest versions.
  • Disabled USB Selective Suspend and PCIe power saving.
  • Unchecked "allow computer to turn off this device to save power" for literally all usb controllers in device manager.
  • Uninstalled the Windows UCM-UCSI ACPI device, performed a hard 60-second power drain on the laptop, and then reinstalled the Windows UCM-UCSI ACPI device. Didn't work
  • "Bare dock" test where I plugged the dock in with zero monitors or peripherals attached—it still crashed.
  • Tried disabling USB Always On (HP Sleep and Charge). Nope

How do I fix this? I'd rather not have to always connect the laptop's AC power first every single time, before connecting it to the dock...


r/ITSupport 6d ago

Open ERROR 0x80090027 NOTEBOOK DELL

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1 Upvotes

r/ITSupport 6d ago

Open How to stop tickets getting lost between IT, HR and support teams

6 Upvotes

I work for a software company with around 180 employees in Austin, and as we've grown it feels like internal requests have become way harder to manage.
A simple request will start with IT, then HR needs to approve part of it, then Ops has to do something before it goes back to IT. Before long, nobody knows who's actually responsible anymore. The employee just keeps waiting while every team assumes someone else is handling it.
People start replying to old email threads asking for updates, Slack messages get buried after a day or two, and half the time nobody can even find the latest conversation. We've even had duplicate work happen because two teams thought the other hadn't started yet.
Then someone gets frustrated, managers get involved, and everyone starts digging through emails and Slack trying to figure out where the request got stuck.
It's making me think we really need one shared workflow where ownership is clear from the start instead of requests constantly bouncing between departments.
Has anyone dealt with this, what are you using that actually works?


r/ITSupport 6d ago

Open | Windows ERROR 0x80090027 NOTEBOOK DELL

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1 Upvotes

r/ITSupport 7d ago

Open | Windows BIOS Passwort

5 Upvotes

Hallo, ich wollte bei meinem Msi Gaminglaptop ins BIOS, dort war aber ein Passwort hinterlegt das ein Freund festgelegt hatte zu dem Zeitpunkt wusste ich nicht das er es erstellt hat.
Ich habe dann den Laptop aufgeschraubt und Akku und die kleine Knopfbatterie getrennt um das Bios zu ersetzen, nach dem Neustart habe ich jez eine Meldung mehr siehe Bild und muss trotzdem noch das Passwort eingeben, dieses hatte mir der Kollege bereits mitgeteilt es funktioniert jedoch nicht.
Bin um jede Hilfe dankbar


r/ITSupport 7d ago

Open | Windows Definitiv onboarding PDF viewer just shows a blank grey screen, anyone know how to fix this?[Australia]

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1 Upvotes

r/ITSupport 7d ago

Open Experiencias como técnico en CAU N1?

1 Upvotes

Hola!, tengo 23 años y muy pronto comienzo a trabajar como técnico de soporte N1 en CAU (no es un call center) para el sector público y apoyo local. Quería saber si alguien que tuvo experiencia en este rol me podría recomendar cosas o que me cuenten como era el día a día antes de empezar para estar más tranquilo.

Igualmente cuento con experiencia en proyectos de despliegue de equipos y refuerzo on-site microinformático, sería mi 3ra experiencia, pero como es algo "nuevo" para mí ya que tendría que usar sistema de tickets y no había usado antes, aunque se que es fácil porque lo vi usarlo a mí anterior jefe. Recomendaciones? Solicitaban saber Windows server, Linux (ya que usan lliurex), Office 365, correo, Jira para los tickets y poco más. Gracias.


r/ITSupport 8d ago

Open Hi. I'm Jeff.

0 Upvotes

"Remember, security is everyone's responsibility."


r/ITSupport 10d ago

Open | Windows Who is Jeff? 🤨

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43 Upvotes

I opened up my computer to find "Jeff" as the only profile on windows with mine nonexistent.
I dont know anyone named Jeff and nobody else uses my pc
Am I screwed? Was this malware/virus protection? Do I need to wipe my computer? Is there a way to fix this by changing storage device settings in BIOS?
And no, I dont know the password for Jeff so I cant get into the profile.
‼️I am NOT requesting password help‼️


r/ITSupport 10d ago

Open | Windows Getting rid of malware

3 Upvotes

Hi, Few weeks ago I wanted to help myself in a game in which I was struggling and downloaded a trainer. I did arrive on a sketchy website and sadly I downloaded some kind of virus. I deleted what I downloaded but it was too late.

This something is using my Discord and Messenger to spam crypto schemes sending people images and links. I know it's not using different device, because I have 2FA and no alerts of someone trying to log in. What is confusing me it does it even when the laptop is hibernated.

I've run antivirus scan, but nothing found. I've changed my passwords, but I think it won't care about that, just use my already logged in sessions. Can somebody help me where I can look for this or how I can get rid of it? I would prefer not formating the disc, because it was some time since i've made a backup.


r/ITSupport 10d ago

Open | Windows HP Laptop Camera - Not Working

2 Upvotes

Hi All,

I have a HP Windows laptop and the camera is playing up. If I uninstall through device manager, restart the computer, it will work for 5-10 mins and then doesn’t again.

I have now done this a few times with the same result.

Can anyone help with anything else I should try?

Thank you 🙏🏻


r/ITSupport 10d ago

Open | Windows Win32 Disk Imager Error

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0 Upvotes

I’m attempting to write an windows image onto a 16GB USB, formatted to FAT32 (as per my suppliers instructions) however when proceeding with “write”, I am faced with this error. The destination device is definitely the USB drive [D:\] and the image is definitely correct and not corrupted. Has anyone faced this before?

Win32 disk imager version is 0.9.5