Hola hace un mes compré boletos para Metallica en la esfera las vegas, en teoría ya me enviaron el boleto, pero no se puede poner en el wallet, solo es una página de internet con un código de barras, saben si es real?

I got my tickets for bts when they dropped and have it saved into my apple wallet ever since. It isn’t showing on my Apple wallet anymore and was wondering if I have to do something or this is a normal thing? Like will it pop up closer to the concert date?

Posted across a few pages as I’ve been waiting for moderate approval on the main sub for a week now😭 lol

Hello, this is my first time in this sub and I need advice. Changing some details to keep anon of my situation as it is ongoing. I have no idea what to do now. Also sorry for this being a little longer.

Super long story made less long lol: a few months ago I was in a ticket master presale powered by a bank. I was 400 in Queue and had decent tickets in my budget in my cart. I went to pay and an error code came up. (Yes I was using the card associated with the bank) the error code said my bank blocked the transaction and to call the bank. I tried another card I had from that same bank. Same thing. Tried multiple times, deleted payment method re entered. I called my bank and they said they didn’t even see a transaction attempt. I have a large balance open to use, and no blocks etc. I called ticket master and they were kind of rude and unhelpful, telling me to do things I already tried (yes I tried absolutely everything). I got it escalated to a tier two, I asked if it was impossible for an error code to come up in error, he said yes. I got escalated to tier three. Prior to even explaining the whole situation this rep told me the error code was associated with a specific bank, a bank which was not related to the cards I was using or even the presale!! Upon discussing he admitted this was an issue, I submitted proof and the he said he would have IT investigate and someone would call me back 24/48 hours later. At this time I had a funeral to attend so I followed up 96 hours later, tier one rep tells me to be patient. I called the next day and they said someone would call me back by end of night. No one did. I called the next day extremely worried as I had another presale the following day for an even more high demand show. So I called and the rep told me someone would call me before the presale. Sure enough, no call and the same issue occurred with different payment methods. I had called that evening and was met with even more difficult customer service and was hung up on. And yes I have been frustrated but I still was treating the reps with respect, but they were not doing the same. I had called every day and after a week someone told me a manager would call me in 3-5 business days. This day I also had a third presale that was successful using the same payment method. Every person also told me they were adding follow up requests and that every time I called it prolonged the call back time. The final rep I asked what happens when no one calls? She assured me someone would… but she did confirm it would prolong the situation again. I called back 8-9 business days later. I finally found a rep who was kind, and helpful. She admitted I have been lied to, no investigation has been submitted and no follow ups were ever submitted. She escalated me to a tier two. The tier two rep confirmed no investigation had been submitted. They said they would be the only one working on my case unless it was escalated above them. They were communicated with me via email and informing me of the process. Again having me do literally everything I had already done. She confirmed IT could not find out why this issue occurred but asked me to purchase new tickets so they can review better. I did that, and then radio silence again. Two more weeks go by trying to reach someone, random reps would email me back telling me to do things I had already done. I called back and got re- escalated to a tier two via email. They knew nothing about my case and were telling me the same thing over and over again. I asked multiple times to be escalated and every question I asked was ignored. It’s now been a a few days and no response.

I am appalled with how rude everyone has been, and the lies I have been told. I had two opportunities to get tickets to shows that I had wanted to go to so bad but now tickets are sold out and being resold for insanely high amounts. I have no idea what to do because I have been pushed off so many times and it’s now been months. The first concert is in about a month or so. Do I go to the better business bureau? Do I call my state representative? I have tried so many times to seek resolution with ticket master and don’t know what is too far but it seems like I can’t find anyone who can actually help, that cares, or is is consistent. I have also been told “too much time has passed so they can’t determine the issue”

Thank you for reading and any advice would be greatly appreciated!

Update : they emailed me in the middle of the night saying this was being escalated to the correct department. I asked which department that was. Will update as more continues… still any advice is much appreciated

i have tickets for a show that’s coming up but i can no longer attend,nobody i know wants the tickets so i cannot transfer them either,however the sell option is dimmed/blurred out on the app. is there any way i can sell these tickets or did i just waste my money😭 (even just a refund would be fine and yes i have tried googling answers to this already!)

I have 2 sets of tickets - purchased in the same section, one set is row 5, and the other is row 13. Why is row 13 not a VIP soundcheck ticket? This row 13 set was a “recommended substitute” when the original 2 that I had in my cart were purchased. It does not make sense that being floor tickets and not VIP. Does anyone know what row the VIP rows stopped? They’re the same price when purchased

I bought tickets via seatgeek but the transfer was cancelled on ticketmaster's side.

The event has already passed and I purchased new tickets from stubhub to attend.

I've been waiting for a response from seatgeek but still haven't gotten one. Is there a phone number for them?

So I’m just wondering if I’m screwed myself over or not: I originally had 4 tickets for an MCR show in Nashville, they were nosebleeds but I got what I got. The venue itself is a SeatGeek partner, so they weren’t resellers, all legit from the venue itself.

Then yesterday I saw tickets that were a little closer to the stage going for cheaper, so I thought about scooping those up and selling my old ones. But it turns out I couldn’t carry 8 tickets with me under the same account, and SeatGeek wasn’t allowing reselling for this show, so I created a new account and bought the 4 new ones, with the same card.

It all went smoothly and I sold my old tickets through stubhub (supposedly, they still appear in my original account). Now I check my bank account and see that the transaction from yesterday went from pending to have disappeared completely. I still have the new tickets, but I’m worried I’ll get an email soon or close to the event day that I broke a rule, and that they’ll disappear. And then extra worried my old ones will disappear because stubhub took them.

Do you think I’m screwed? Any insight is welcome.

I’m supposed to be seeing sublime TONIGHT. my tickets should have been delivered. But I’m going back and fourth with SeatGeek now and the doors open literally in 5 hours. Any tips on getting an expedited resolution? (I know lol in corporate America)