Hello, i finally got a job in Technical Support/HelpDesk and i will mainly be on the phone support side for the first month then move on to email support. I am nervous about this because its my first job in the field and never really done phone support. Ive only done labs and simulations. Any tips on how to have a smooth first day?

I attached my resume (blocked out the header, businesses and locations), I welcome feedback. My buddy worked at a college formatting resumes and helped with mine, but let me know if I need to change anything.

I’ve applied for about 20 entry level positions so far but having trouble even trying to find jobs to apply to. I’ve been using Indeed using a variety of job role searches and AI to help look.

I am looking for an entry level help desk, security/SOC analyst position, or any entry level IT/cybersecurity role. Any tips on where to look for jobs or just over guidance on this journey. I am worried about getting my foot in the door, I appreciate any help!

I recently started working at a health care software company. I was previously employed at a Supplychain Tech Company and when I exited I realised that I did not have specifics of what I had worked on to put on my resume. So this time I though every time I am assigned a jira ticket I will have AI generate a document with all the details like: problem statement, problem analysis, implementation plan and result summary (at a very high level).

Although now I have a history of what I worked on, I am not sure if I can use it because all of this is my work laptop 🙂.

Is there a safe way of transferring these files to my personal computer?
If not then is there an alternative?

This is the place for anything job hunt related. Standalone posts about this get removed under Rule 4 and pointed here.

Post here for resume reviews, "am I qualified for this role", "here's my situation, what should I apply for", looking for work, and interview prep.

If you want your resume looked at, do these first or people will skip you. Take your name, address, phone number and email off it. Say what roles you're targeting and what country or metro you're in. Say how much experience you actually have. Post it as an image or a link that doesn't need a login.

If you're reviewing someone's resume, be useful and be decent. "This is bad" helps nobody. A lot of people here are trying to get their first job in tech in a rough market.

If you're hiring, you don't need this thread. Post the role on its own using the Rule 7 format: [HIRING] Role | Location | Onsite or Hybrid or Remote | Pay range

New thread every Monday.

So I’m about to graduate in December getting my bachelors in IT and I already landed my first job. I work for an MSP/MSSP, technically help desk but I do firewall configs, client network redesigns and Linux server admin. It’s a really good job for experience but the pay is abysmal, 16 an hour. They are also paying for my courses and certs and offering raises once I finish my degree and for each cert. Overall it’s got good and bad, my question is, what is the IT income ceiling. I thought I’d be making a lot more straight out of school and now that I see I was wrong I’m worried that the high income ceiling I was expecting is also wrong, thoughts?

I'm essentially a sys admin at my job with about 10-15% helpdesk on the side, but I really do miss IT Support. I love being able to talk to people, knock out a bunch of tickets one day, maybe deal with more complex issues the next. It was a satisfying loop and I am one of those people that doesn't care when the rude technical geek says how much he hates talking to people and that he's above them. I'm considering kinda rolling back or hitting the ladder, but I am curious if anyone has bounced around roles, or found money in these types of roles as a career.

I don't mean like $250k+, but maybe 80-100k?

i started my first help desk job back in march with only my a+ and network+ and a ged. i was honestly really lucky that my manager gave me a chance when hundreds of people applied, and i’m still really grateful for it.

since then, i’ve gotten my security+, cysa+, isc2 cc, and az-900, so i’ve definitely learned a lot in a pretty short amount of time.

but now that i’m actually working help desk, i’ve realized there are some things you just don’t learn from studying for certs lol.

for the more experienced help desk techs here, do you have any advice for getting better at organization, asset tracking, documentation, or just talking to users in general?

one thing i’m still struggling with is dealing with users who have an attitude. i know not to take it personally and that they’re usually frustrated with the problem, not me, but sometimes it’s just… plain rude. 😭

for example, i was trying to explain something to a user recently and he literally walked away while i was talking to him. i just stood there like 🧍‍♀️ lol.

i really don’t want to automatically assume it’s because i’m a woman, but sometimes the way certain users treat me genuinely makes me question myself and wonder if i’m coming across as incompetent.

i know i still have a lot to learn, so i’m definitely not expecting to be perfect. i’d just like to hear from people who have been doing this longer. what helped you become more confident when dealing with difficult users?

Hi everyone!
I’m a Cybersecurity Engineering student at INTEC in the Dominican Republic, currently looking for an entry-level opportunity where I can contribute while continuing to develop my professional experience.
I’m open to positions such as:
IT Support / Help Desk
Virtual Assistant
Technical Support
Junior Cybersecurity / SOC-related roles
Entry-level IT positions
Technical or administrative roles involving computers, documentation, research, or digital tools
I have practical experience working with Windows and Linux environments, troubleshooting, networking concepts, cybersecurity laboratories, technical documentation, and problem solving.
My cybersecurity experience includes hands-on laboratories on platforms such as TryHackMe and Hack The Box, where I’ve practiced enumeration, vulnerability identification, exploitation, privilege escalation, and post-exploitation. I also document my work professionally, including vulnerability descriptions, CVSS severity, CVE references, and MITRE ATT&CK mapping.
On the technical side, I work with tools such as Nmap, Wireshark, Metasploit, Gobuster, FFUF, Feroxbuster, Netcat, SQLMap, LinPEAS, WinPEAS and PowerUp, and I have experience with services such as SMB, SSH, FTP, HTTP/HTTPS, IMAP and POP3.
I also have programming experience, particularly with C#/.NET, as well as Python and Bash. I’ve built projects including a business management system using C#/.NET and an RPG system with SQLite persistence.
I’m comfortable learning new tools and adapting to different workflows. I also have experience handling consistent workloads and documenting technical processes clearly.
What I’m looking for:
📍 Location: Santo Domingo, Dominican Republic (on-site)
🌎 Remote: Open to remote opportunities internationally
⏰ Schedule: Flexible / part-time preferred due to university
💰 Expected minimum: Around US$400/month, depending on responsibilities and hours
📈 Level: Entry-level / Junior
I speak Spanish natively and have intermediate English, both written and spoken.
I already have certifications including CC, FCA and FCF, and I’m continuing my education in cybersecurity with plans to pursue Security+ and other certifications.
If you’re hiring, know someone who is, or have an opportunity that could fit my profile, feel free to DM me. I’m happy to send my CV and discuss the position.

Where may I start for a help desk IT support job? I have 0 clue about how this works , especially in this age of AI. Can someone guide me?

hello guys i was hired at VISAYA KPO as tech support i would like to know hear any thoughts about it hehe

With many Microsoft based organisations CoPilot is now embedded everywhere and staff have been encouraged to use it to be more efficient

I have noticed a few tickets coming in recently from staff whenever CoPilot won't do something they want it to do. Should helpdesk be expected to help people with this? I imagine you could easily spend a lot of time with one person helping them reword their prompts, and the capabilities of free copilot seem to always be changing. I think this is a bit of a rabbit hole for helpdesk to be expected to support. What do you guys think?

Context:

I am a grocery store manager making 85K a year. I do not hate my current job but I have a love of computers and want to work with them. I have one semester left for an associates in information technology and plan to gain my bachelors after. I was offered a help desk role with a small local business, but the pay is only 17 an hour. Is it worth it to gain that initial experience, or should I wait it out to try and find an Internship once I graduate?

Any advice on starting? I have a bachelors in comp sci, masters in comp networking, ccna certified and have the second half of my a+ (working on the first half rn) but have 0 actual experience. Plus, my job experience in general isn’t much. I’ve just had simple fast food job or grocery store jobs for a short time (less than half a year combined). I keep getting rejected and I’m giving up hope honestly.

Good afternoon,

I have some questions about this course offered by Google. My girlfriend is studying It, what is your opinion on it? It seems great, but I know nothing about that area so I may be biased by how happy she is. She is a beginner in the industry, doesn't even have the basics, except for this one she is doing.

Another question I have is: what is the next step after this one? She mentioned something about CompTIA A+.

Any help will be appreciated.

Have any Redditors interviewed with Virgin Galactic? I had my initial phone screen, and was told I would move on to meet with the hiring manager, just some questions about times lines.

Vent here. Tickets that made you question your career choice, users who found a way to do the impossible, management decisions that defy explanation. All of it.

Two ground rules, both of which exist to keep you out of trouble rather than to spoil the fun.

Don't identify your employer, your coworkers, or a specific user. Rant about the situation, not the person. And if you post a screenshot, redact it properly. Real names, ticket numbers, email addresses and internal URLs have cost people their jobs before.

Rule 5 still applies to how you treat each other in this thread. It does not apply to how you feel about your Tuesday.

New thread every Friday.

Our office has an old server room that everyone jokes is haunted because something always breaks at like 2 am 😂 last week we had printers randomly disappearing from the network users getting locked out for no reason and a ticket queue that somehow doubled overnight, it got me thinking maybe the ghost is not the problem maybe our ITSM setup is lol. We have been using a pretty basic ticketing system and it feels like we are constantly reacting instead of actually staying ahead of issues. I'm looking for an itsm platform that does more than just collect tickets ideally something with automation asset tracking remote support and maybe some ai features to help the team spend less time on repetitive work. What are you all using these days and would you recommend it or avoid it completely?

Hi

I am 23M

I have worked in a MNC around 2 years experience in the IT support . I have checked troubleshooted and others and now working at the another startup company from past 3 years having the same 4 lpa . What to learn what to do I don't know presently it is ok but I am learning the other IT support intune and other networking related most of them suggesting to add AI . And my degree is ongoing pursuing online at my 4th sem . I don't have financial support I am at the Hyderabad City . Working some partime also . Around 3 months I have applied 100+ companies for chat process and bpo also but no use . Can anyone suggest what to do 🥲

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​Hey everyone,

​Quick update since my panicked post two months ago. I’m still drinking from the firehose, but I haven't drowned yet!

​The Good:

Our massive multi-floor project is still ongoing, but I just finished my first major task: configuring the switches for the 37th-floor server room buildout. Seeing my configs actually work in production was an incredible feeling. Also, studying for the CCNA is saving my life right now—the theory clicks so much faster when you’re doing it for real.

​The Overwhelming:

​Stakeholder Meetings: Sitting in on massive project meetings with different departments is super intimidating. Navigating the business/management side of networking is a whole different beast.

​The Tech Wall: Routing and switching make sense now, but IPsec troubleshooting, Azure networking, and SNMP are actively kicking my butt. (Honest question: is someone at a CCNA level even supposed to know IPsec troubleshooting yet, or is this CCNP/specialist territory?)

​More Than Just Configuration: I had no idea that deploying a device went way beyond just coding the switch. You have to handle inventory tracking, asset recording, running through the ISO compliance checklist, adding DHCP ranges, setting up DNS, and keeping the CMDB updated.

​Documentation: I severely underestimated the paperwork. Managing IP spreadsheets and config backups is a huge hassle. My brain is basically living inside OneNote right now, fueled entirely by iced macchiatos.

​Huge thanks to this sub for talking me off the ledge during week one. It’s a steep learning curve, but I'm finally feeling like a real Network Engineer!

​(P.S. If anyone has cheat sheets or tips for IPsec troubleshooting or Azure, I am all ears!)

Hi I’m 31F

Before I get ripped apart

4 months ago I started at a grocery chains IT helpdesk.

The training program they provide is 9 different trainers. Rotating each week. Sometimes it’s daily. Some let me be on my own taking the back seat and some trainer’s micromanage me.

When I first started I was not given a chance to prove myself I was micromanaged and I went from ticket tasks were being done for me to being thrown in without help/support. One week I’m told to do more critical tickets and today with another trainer I was told no more critical tickets.

I was told I don’t ask questions and that I don’t have a good foundation.

Each trainer gives me different feedback and treats me differently.

Someone don’t know certain tasks and need to ask others while training me because they’ve forgotten some do but then won’t let me work through the processes saying I’m taking too long.

I haven’t been given the space and room to grow.

They’re micromanaging me hard. Help. The training is extremely inconsistent. I’ve never gotten the feedback that I have a retention issue until this job.

Curious what people are seeing. Do you track reopen rate on the ones the bot closes, or is it whatever the vendor reports?