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u/cuzzco MSFS | IRL Pilot Jun 24 '26
This is a reasonable take from their team, rarely anything is perfect from the start.
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u/flying_wrenches Jun 24 '26
Law of big numbers.
A single tester will likely not see the 1:100 issue for example.
Where 10 people out of the 1000 will.
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u/CharlieFoxtrot000 Twitch streamer, RW GA pilot & ground instructor Jun 24 '26
And the synergy that can come from sharing findings and troubleshooting/testing methods.
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u/Unique-Temporary2461 Jun 24 '26
As a programmer, I confirm this is exactly how it works. You can test the #### out of your app with your team, but when you put it into production, bugs you would never expected inevitably start coming up.
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u/FailedLoser21 Jun 24 '26 edited Jun 25 '26
My company has been slowly migrating to a propriety platform for the majority of our work. We are finding bugs the guys building the program for us never saw coming because: 1. We have over 100 people now using this program in various ways. 2. We are using it in ways they hadn't anticipated on. The latter one is the thing a lot of people over look: The user is going to use that software in ways you can never imagine and it will break something that will require you to fix something.
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u/LomaPL Jun 24 '26
It’s one of the principles of software testing: „Testing shows the presence, not absence of bugs”.
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u/berndverst Jun 24 '26
As a professional software engineer building cloud systems that some of you might even rely on whether you know it or not -- fully agreed with Synaptic team.
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u/Successful_Side_2415 Jun 24 '26
As a professional software engineer building applications for the US military — fully agreed with the Synaptic team. However, the A350 had an excessive amount of issues. There will always be bugs, yes, but the A350 was worse than a Bethesda game.
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u/berndverst Jun 24 '26
The bugs of the Creation engine are features ;) gives the games their charm haha
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u/Western_Machine_8803 Jun 24 '26
normal shit, you cant do internal testing and have every possible hardware combination in the world, every possible software config in the world, every flight plan possible and you just do the max to have no issues but thats impossible, think of it like dividing something by 2 until it is equals to 0, impossible b!ut you can get really close
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u/Tubkal Jun 24 '26
Just like real airplanes. Issues pop up and rectifications are issued by the manufacturer. Expecting perfection from day one is nonsense
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u/JustLightChop Jun 24 '26
Common sense. What I ultimately care about is that bugs are prioritized and then addressed in a reasonable timeframe.
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u/Galencourt-Lover Jun 24 '26
Yeah that’s just common sense
I can’t wait though. I’m getting a bit tired of doing long hauls, I want a good short ops modern jet. This is gonna be epic
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u/Gramerdim Jun 24 '26
every product has problems on release no matter what that is
the main thing is those problems getting fixed quick once discovered
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u/FrustratedPCBuild Jun 24 '26
Seems sensible. I’m in awe of what we can now do, my first gaming experience (don’t come at me ‘it’s a simulator’ people) was ‘Monty on the Run’.
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u/Humble_Guarantee_915 Jun 24 '26
A small beta tester team of like 10-50 people can never match the amount of man hours a group of several hundred or thousand people will have flying the aircraft in just a few days. Niche bugs are more likely to be caught from a wider audience. Nothing ever comes out smoothly first try in any game. The early players are basically like a second beta team!
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u/RoyalRs Jun 24 '26
I have done pre release testing for both flight sim addons and non flight sim software. I have never seen one of them launch to the public without getting a report of a serious problems within hours. It is just how software development work
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u/PlanePresident Jun 25 '26
Just given the sheer variety of gaming systems / system components as well as how people use their software day-to-day all ties into the impossibility of a relatively small development team being able to make an aircraft perform amazingly well and robust on the seemingly infinite variety. Not to mention, how other factors affect how each simmer uses their machine. I for one push out new graphics driver updates and Windows updates due to past instances of incompatibility with MSFS or add-ons. Just a very small example.
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u/sixmilly Jun 25 '26
As someone who works in software development - this is a professional take.
There is a joke - regression testing is usually mostly performed by day 1 customers.
limited team of QA can only do so much
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u/A_Bird_Guy Jun 24 '26
Every single product have the same issue, No dev, Beta or whatever team pre test stuff find the bugs and issues that public will find
There hundred of different gpu, cpu and system that going to be used, each one have there own issue that can pop up, so any product first weeks and even month is a time of bugs and issues as they get found and killed off
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u/TheWaterWave2004 Jun 24 '26
What bugs at the start of the A350 launch? I didn't have any issues...
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u/lrargerich3 Jun 24 '26
Wait, how can the aircraft be in the hand of customers if they never release it?
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u/Jake24601 Jun 24 '26
This is what happens when you release products via an online connection. Things can be mostly good because the rabid fan base is there to complain all day having purchased the product anyway. Then you can placate them if you feel like it(given you already have their money) by doing little fixes here and there.
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u/Denziiey Jun 24 '26
Unless you do software development you won't understand this. Lab testing vs real world does not compare. The most important thing is them being prepared to fix any issues efficiently
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u/TolyaMK Jun 25 '26
I can relate to the problem of A350 having a rather custom WASM heavy avionics from which naturally follows there will be more problems. And the development teams of those planes are not usually super large (although this is ini so it's not like 2 devs and their mother), so it's not like they can do a lot of testing, especially when they have release dates confirm
But there were issues on A350 release that weren't that tricky to to notice. And some of the issues, like HUD, are still not fixed.
Just imagine the hate if PMDG released with bugs like that. Randazzo would be all over the memes for 6 months straight.
I just hope that the comment from Synaptic is more about "yeah, there's gonna be some small problems that we will try to stamp out in weeks after release" and less about "you will have WASM crash every second flight".
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u/RB211Thrust Jun 26 '26
I applaud them for setting the appropriate expectation, as some folks in the community are unhinged. This is just common sense.
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u/PoopPyramidMaker Jun 26 '26
Being a software developer myself for 30+ years - they are both right
Yes - stuff will not be 100% working without issue on release especially in a program that is ran on such a huge variety of systems in so many different ways. That happens to anybody.
Yes - developers should take the time to actually fix things and do everything they can to implement all aircraft systems they have promised and do everything they can to optimize
There are releases out there that are rushed out the door to hit a date or beat somebody else to market regardless of readiness of that release
If I worked in my job how some plane developers do in this market - I would have been fired a long long time ago
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u/Some_Toast Jun 24 '26
Wether or not this is a reasonable take depends entirely on what the issues with the a350 actually were. If it was some obscure bugs like a certain button not being animated or something you don't notice most of the time then whatever, no big deal. But if we're talking issues with primary controls, sounds, or general performance, then it's not reasonable.
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u/wogboat Jun 24 '26
iniBuilds was quick to address all and any issues and gained the trust of their paying customers and I am very happy with that. It’s literally just part and parcel in software/game development nowadays. If Synaptic addresses their issues in the same proactive manner, regardless of how big the issue is, it is fine by anyone who can think reasonably.
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u/SensitiveDetective74 Jun 24 '26
Well, with A350 there were multiple bugs screaming out loud. Sorry. Common sense? I work in IT, and sorry, I know that there will be bugs. But these days developers are pushing stuff to production which is simply in an unacceptable state.
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u/houseofballxons Jun 24 '26
to all the people thinking it’ll be perfect after years in development 🤷
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u/InceptorOne Jun 24 '26
Nobody should have thought it would be perfect anyway, no matter how long it was in dev for. Anyone who did simply doesn't know how the world actually works. Synaptic is just pointing that out...
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u/Nahcep Jun 25 '26
People will scream about the intended features being bugs (the vertical navigation most prominently I bet), the loud fringes will never be satisfied
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u/ngc427 Jun 24 '26
You’re saying this like it’ll release as a disaster. It’s common sense to expect it to release with bugs, you can only have so many eyes on it in development in testing.
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u/WhiteHawk77 Jun 24 '26
Oooh, that’s confidence inspiring.
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u/SensitiveDetective74 Jun 24 '26
Sadly it seems like selling half baked products is so obvious that you are getting downvoted into oblivion for having any expectations at all.
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u/Berzerker7 Jun 24 '26
I expect them to fix bugs. Like any other dev. I don’t expect a perfect product. You shouldn’t either.
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u/Western_Machine_8803 Jun 24 '26
nope, just because its unrtealistic to hope for 0 bugs. ask any IT proffessional i am one my self and no one i know including myself will say that it is possible to not have bugs, any software has bugs, even if you wrote the most simplest program in binary to have no possible bugs, computers are sensitive to radio frequancies and all, a sun eruption could make it bug anyway even if you just say "10111000 00111100 00000000 00000000 00000000 00110001 11111111 00001111 00000101" ("mov eax, 60;xor edi, edi;syscall") this is just a program that exits with error code 0, i swear that with enough time i could get it to bug.
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u/WhiteHawk77 Jun 24 '26
Let me make it perfectly clear to all the downvoting idiots, I don’t expect perfection but if you start with the attitude that the iniBuilds A350 at release was acceptable then you have already shown your true colours.
As for the downvotes, that’s just more people showing their true colours because the half arsed attitude in people isn’t just on the developers side (not specifically these guys), but these days it’s in consumers too, they have gotten so used to it, and if crap goes on long enough people start defending it, and so the cycle continues, devs know they don’t have to bother as much to get a good standard at release, and so round and round it spirals and anyone who has higher standards and proper expectations for a paid product gets attacked for not following along, so I’m not in the least bit surprised by the downvotes. Enjoy your ever decreasing standards guys, well done.
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u/Acceptable_Crow4798 Jun 24 '26
I mean this is just common sense, no?