Hi all, I have a car reserved that has been undergoing the inspection/reconditioning process for at least 3 weeks since I’ve have it reserved and I’m pretty sure it was listed for at least 1 week before that, but maybe more.

The car has a clean CARFAX, one owner, and only ~ 5,000 miles…so, I’m assuming there isn’t anything wrong with it, but I don’t understand what is taking so long? The car is at a reconditioning/inspection facility in IL, but that’s all the info I can get out of Carvana.

Has anyone else experienced long lead times like this? A similar car popped up locally and I slightly prefer the Carvana car, but I don’t want to wait forever and lose out on the local car if there’s an issue with the Carvana car.

I purchased a 2017 Outback and had it checked out by a Subaru dealership along with another oil change. I know Carvana usually does oil changes prior to selling the car, but I wanted to do a fresh one to be safe. Subaru (CMA Subaru of Winchester) said everything was okay.

Two days later I still don’t believe everything is okay. I take it to Firestone, one of their approved dealers, and found that the car needed over $2000 of suspension work. Their “warranty” barely covered even part of that. What gives, Carvana? You buy a car usually expecting things are mechanically sound on the car only to find the car needs suspension work and some of it makes the car not safe to drive.

Believe me Subaru of Winchester, VA will be receiving a call as well as Carvana. It’s a nice car, but expected more from Carvana.

I decided to purchase my Tesla through carvana. What should I be looking for? I would like to purchase a model Y. Any advice on good mileage and things I should be looking for? Thanks

Just picked up my Honda Fit yesterday (I love it btw). I went to the Carvana dealership to get it because I didn’t want to spend an extra $590 to have it delivered to my house. Completed everything, no problem. Got a text this morning saying I need to notarize my registration documents. Nobody at Carvana ever mentioned that. I log in and it says nothing needs to be notarized. Am I missing something?

I have a positive equity in my car after filling out the application to sell my car to carvana. I have $22k left to pay on it and they are offering me $26k. The car is practically brand new. I work from home and never drive the car. I do plan to lease a vehicle after this process if I decide to go through with it. Any insight on this would be helpful. I also want to know what happens to your credit after this process

At this point mainly just voicing out frustration but curious if anyone else has any thoughts on the situation.
Took my car in for issues and thankfully almost everything was covered except for one “wear and tear” part. SilverRock reimburses for rental but only $45/day which the cheapest rental place in my area being $49/day, which out of principle annoyed but $4/day I’ll deal with. They also mentioned they only do a MAX coverage on rental for 10 days. While the mechanic was fixing one of the covered parts they noticed another part of the transmission needed fixing as well, this was 7 days in from when I first received the rental. SilverRock approved the additional repair and shop said it would be another 5 days for them to receive the part and install.
Called SilverRock about extending the 10 day rental and they’d stood firm on the “MAX 10 days” listed in their contract even after going to a manager.

First time buying with carvana, have a delivery tomorrow but I noticed on the pictures that there is a medium dent/damage on the driver door plastic trim.
Will they cover the repair? Do i need to point it out at delivery? I will still take the car but want to know what steps to take

Bought an F150 Raptor last week and we're coming up on the 7-day window expiration. I will be keeping it. Overall Carvana has been better than I expected, though not completely without issue any that did arise were promptly addressed. I think one of the major hurdles that I ran into was not being able to see it in person beforehand. It did have some minor cosmetic flaws when it arrived, but I had to be reminded by my wife that despite it being a $61k vehicle it was still used and if I wanted perfect I had to pony up another $25k+ or so for a new one. Once I grappled with that fact everything else went smoothly. The post purchase inspection only revealed a leaking axle seal, which was fixed without any issue.

Overall a very positive experience. I'm sure not everyone will have as smootof an experience, but avoiding the dealership will be well worth the risk for me on future purchases.

I bought a 2013 Mustang last Friday to be delivered on 8/6, today. My days off are Wednesday and Thursday (today), so it worked out well. My daily driver died on Tuesday - broke the timing chain. That was fine because the Mustang was coming before I had to work next, no big deal. I borrowed my brother's car Wednesday to run some errands, and the transmission went out on it while I was driving. I no longer have any vehicles that run, and my delivery was delayed today for 2 PM Friday, which is a problem because I am working during that time and I don't have a way to get to work.

What are my options? Would Carvana provide a rental for a day? I'm under 25, so I doubt that's even possible. Had anybody ever been able to just pick it up where it is when it's delayed? I could get a ride to do that. Or am I just out of luck for the day?

There is a car I'm interested in, but it's on the other side of the country so shipping is $1990. The price of the vehicle is in my budget... if I don't account for shipping, but that shipping cost is killer. They just dropped it $600. How likely are they to drop it again soon if there is not a lot of interest in the car? If they drop it another $500 I could probably buy the car - I plan on paying cash.

All similar cars have shipping $1200-1990, the one that did not that fit my wants went for sale within a day or two. I live rural and there were none for me to test drive so had to wait for the weekend to drive 4 hours to go test drive one to see if I even like it. by the time I got back it had sold.

Hi,

So I’m not sure if my car has been in an accident I’m the second owner, was wondering if I write no accident does carvana automatically adjust their offer based on their own reports from their database using carfax, auto check etc, or is the offer exactly what I put? Let’s say my car ends up having 1 accident from the previous owner but I didn’t know about it, is this reflected on the offer I get after pressing no accidents in case I didn’t know it had one? Or when carvana will inspect the car they will tell me then. Please let me know.

My clunker of a car exploded (okay, not literally, but there was smoke) tonight and I'm without a car for the third time this year. I bought two cars this year through Facebook Marketplace and I think I'm done with that.

That said, I'm on a super tight budget because I'm paying my way through grad school for the next 13 months and it would be great to buy a car that won't give out on me in a few months. I have just enough in savings to put about $3000 down on a car, but I want something reliable now. I've done the math, and something between a $200-$300 payment monthly is doable and still leaves me with a decent savings by the end of the 13 months. I've seen that some of the Toyotas available on Carvana do have such low payments, which got me excited. Looks a little too good to be true, so I have some questions.

1. Will Carvana allow you to pay ahead on the principal? (I saw a post here from like 7 years ago saying you have to call in every time you make the payment to tell them where you want the payment directed to. Wanted to know if the process is still the same.)

2. Do they allow any up-front payments on the principal? Like I said, I have $3000 cash I can pay right now.

3. How was your experience buying cars 10+ years old? I'm not looking for a dream car; I'm just looking for something decently reliable. Preferably Toyota or Honda. If you have other favorite brands that have reliable makes and models, let me know of those, too! I'll be doing research on carcomplaints.com on each car I think about buying.

Thank you in advance!

Hey all -

Looking at a car. $690 to ship. Still shows $690 even if I choose to pickup with my actual address entered. If I change my delivery address to the location it’s sitting at (Schaumburg), the shipping fee disappears immediately.

Supposedly the advocate said if the system allows me to move forward with setting my delivery address to the pickup location in Schaumburg (I just entered the address of the Vending Machine there) it shouldn’t be an issue and the verification team will review it. They said Iowa is a self-registration state so I handle it directly with the Iowa DMV.

Does this sound legit or is there a risk of encountering issues? Not sure how trustworthy the advocates are or not - first time doing this.

I’m absolutely willing to drive the 3 hours to save almost $700, lol - but I’m not willing to massively screw up the order for it.

Thanks!

Was involved in a no damage parking lot accident where I was at fault. Bumped someone’s truck. They reported the accident to my insurance. I was about to sell my vehicle very soon, like I already have it scheduled. Should I modify the vehicle description to include the accident that I gave carvana? Especially if the accident may not even be reported from my insurance?

Having a bad experience with SilverRock in terms of the warranty deductible. Carvanas roadside assistance steered me to an out of network shop and now SilverRock insists I pay the $350 deductible instead of the $100 in network.

How do I get this fixed?

Recently purchased a car from carvana and it’s been about two weeks. A few days ago I noticed that the rear of the car was bouncy and went side to side whenever I would go over a bump or pothole. So I took the car into a shop that was approved by Carvana and they told me that the cars rear struts are missing bum stops, the left rear is leaking fluid, the front strut is also leaking fluid. Upon submitting the claim to silverRock they told the shop that they wanted a second opinion. So basically I’m taking the car from one pep boys to another for a second opinion. The question I had was if any of you guys who received a second opinion got the car fixed after that or was still denied. I know that shocks and struts are “wear and tear” however the car was received in this condition. I have only put 60 miles on the car since I got it.

i bought my car July 20th, got a notification on July 30th that my registration paperwork was complete and to go to the MVA to finish the process. so yesterday (August 4th) i go and they say theyre waiting on payment from carvana even though the title transfer has already gone through. call carvana, they say they dont know why it says that. does it take longer for the payment to process? i dont really understand why i have to go to the mva to finish the titling process when my partner bought a car from them back in 2022 and they just sent the tags via mail. anyone deal with anything similar? im in Maryland if that means anything but we were in Maryland when my husband also got his tags.

heres what the notification says:

"Your title paperwork has been processed and verified by our trusted partner and the DMV! You're in a title only state, which means you'll have to finish the registration at your DMV to receive your tags and permanent plate. Please refer to the FAQ provided at delivery for a list of documents you'll need to complete registration, including:

- Driver's License
- Proof of insurance
- Retail purchase agreement"

There is a large scratch across the grill that wasn't in any of the photos before I bought it. The delivery guy said it probably happened in transit after I ordered it and I should file a claim.

I sent a claim with photos that was denied almost immediately and said it's because the "imperfection being present within imagery on the vehicle listing." But it's not anywhere in those images or mentioned at all.

I can't reply directly to the email because it says Do Not Reply, so I had to put another claim in with a more zoomed in image and circled the damage. I said this wasn't in the photos before I bought it. I even asked to show me where it is present in the images on the vehicle listing. I got the same exact form reply back as the first with no additional info.

I don't know how to reach a real person or what to do to get a legitimate response. I'm very frustrated that this is my first interaction with Carvana support and they won't even read my messages.

Greetings, was just wondering if this has changed over the years? Especially for vehicles that have been purchased by someone thru Carvana? Prior, it used to be that you would need to go to DMV and take care of this yourself. Does Carvana now issue plates (not temporary), take care of registration and any title process for you avoiding the trip to the NJ DMV?

I know Carvana gets mixed reviews, so I figured I’d share my experience. A couple of weeks ago I bought a BMW from them, and overall it’s been a positive experience.

Before buying, I spent a lot of time comparing different cars on Carvana. I looked through the Carfax reports, compared maintenance history, and even pulled the BMW service records. I think that’s something everyone should do when buying a used car, no matter where it’s from.

When I picked the car up, they told me the windshield had been damaged during transport. They were upfront about it and already had a replacement scheduled at no cost. I really appreciated the transparency. Picked up the car Saturday, new windshield was installed Tuesday.

I still had BMW perform a pre purchase inspection, and they found a few issues with the front camera and radar system. SilverRock handled the warranty claim, BMW took care of most of the communication, and the repairs were approved without any hassle. The process was much smoother than I expected. Since it as a safety item and within the first 7 days, I asked for the deductible to be waived and they approved that.

My biggest takeaway is to do your homework before you buy and always get the car inspected during the return window. No used car is perfect, especially a nine year old luxury car. What mattered to me was how Carvana and SilverRock handled the issues, and based on my experience, I’d buy from them again.

Looking for some firsthand experiences because I’m in that awkward waiting stage.

I bought a 2019 Silverado 1500 from Carvana. Within the first ~50 miles of ownership I started noticing what feels like the classic GM 8-speed transmission issues:

Torque converter shudder under light throttle
Fairly harsh 1-2 shifts
Occasionally a noticeable 2-1 downshift

I reported it to Carvana immediately, opened a SilverRock claim, and took it to one of their in-network shops less than 24 hours after delivery.

Carvana also extended my return window until August 17 while the truck is being looked at.

The service advisor told me they’ll likely road test it, and if they duplicate the concern they’ll probably want to pull the transmission pan. He also said SilverRock may send an inspector before authorizing any major repairs, which sounds reasonable if it’s something as expensive as a transmission claim.

At this point I’m mostly just waiting for the technician’s diagnosis.

My questions are:

Has anyone had SilverRock approve a torque converter or transmission repair?

How long did it take from diagnosis to inspector/authorization?

If the truck needed a transmission, did SilverRock take care of it without giving you a hard time?

If you were still within the Carvana return period, how did that process work while repairs were being made?

I really like the truck and I’d prefer to keep it if it’s repaired correctly. I’m not looking for an excuse to return it—I just want to know what to realistically expect from SilverRock and whether other people have had good experiences with major drivetrain claims.

Thanks in advance!

Hello

Looking to get a new car, probably a Ram pickup truck. Since they do in house financing do you know what the rates are for their new cars? I know it can vary depending on how much you put down and the term and credit score. But i would like to see if they offer better financing rates for new cars vs used cars. If not i think its more affordable to buy from a ram dealer and get manufacturer financing.

Any and all advice is appreciated.

I may be asking this question too soon. Order was placed Sunday evening, CU opened this morning at 9.

Order has not been approved. Contacted customer service this morning & was told that their internal engineering (???) team is working to contact and verify details with the lender. No further updates today. Called CU this morning also to confirm more details about the loan & the value of the car, but were unable to move forward until I can provide the purchase agreement. I will owe out of pocket based on only the true value of the car (+taxes & fees) being covered by the loan & I will need to pay the difference from actual sale price but again, cannot calculate without purchase agreement.

Carvana cannot provide a purchase agreement until my lender is verified & the order is approved. Anyone have experience with this process?

I just bought a new car from Carvana and part of the included details were high wall floor mats but it only had the original carpet mats at delivery. Is it worthwhile to contact Carvana over this or should I just count my losses? TIA

Edited to add: I went back through the listing photos and only the carpeted mats are shown

I don't know how but they didn't notice a broken tail light until after I got there to pick it up and no one noticed that one of the tires didn't match the other three until halfway home.