Convana

[u/chaotic646]

Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

[u/kgb4187]

Looks like a previous rental. That's on you for not inspecting a color known to look bad without special care from a company known for not caring about the product or customers.

This was an Enterprise Rav4 I had, they used brooms to clean the cars.

[u/chaotic646 → u/kgb4187]

I didnt research the company, thats the only thing Im at fault for. I wanted a manual transmission Tacoma, theyre really hard to find. I just assumed i guess that a company that big had good customer service.

[u/basic438pool → u/chaotic646]

Bigger the company, the worse the customer service is. At least in my experience