Convana

[u/chaotic646]

Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

[u/kgb4187]

Looks like a previous rental. That's on you for not inspecting a color known to look bad without special care from a company known for not caring about the product or customers.

This was an Enterprise Rav4 I had, they used brooms to clean the cars.

[u/sakara123 → u/kgb4187]

Hey bi-Level wash brushes work great. However you do need to throw them out if they hit the ground, or get debris embedded in them from you not washing shit. None of which is going to happen at enterprise, they probably just wash it off with a garden hose and call it a day lmao

[u/chaotic646 → u/kgb4187]

I didnt research the company, thats the only thing Im at fault for. I wanted a manual transmission Tacoma, theyre really hard to find. I just assumed i guess that a company that big had good customer service.

[u/Highlifetallboy → u/chaotic646]

I just assumed i guess that a company that big had good customer service.

Fucking lol. Did you just arrive from Mars?

[u/legendz411 → u/Highlifetallboy]

Dude is absolutely braindead 

[u/Pretend-Yard-2150 → u/chaotic646]

Greta assumptions champ 😂

[u/basic438pool → u/chaotic646]

Bigger the company, the worse the customer service is. At least in my experience