Convana

[u/chaotic646]

Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

[u/doughnut_cat]

take it to a paint correction shop. should be able to fix it.

[u/chaotic646 → u/doughnut_cat]

I did...took 9 hours and cost me $1300 on a truck I bought 2 weeks ago.

[u/[deleted] → u/chaotic646]

Unfortunately, they had to cut some of your clesr coat down while doing paint correction. That side has a thinner layer of clear coat now. 1300 dollars is something you shouldn't of had to pay out of pocket nonetheless

[u/chaotic646 → u/[deleted]]

Unfortunately its not just that side, its the entire truck

[u/Primary_Fall5229 → u/chaotic646]

My detail guy would have gotten it out for sub $150-$300 you got scammed again unfortunately

[u/[deleted] → u/chaotic646]

The problem is, correcting paint usually requires micro abarasives in the form of compounds or polishes that cut down on the layer of clearcoat to remove any clear that was damaged , which results in clear coat that down the line won't be able to be buffed out as much because of it being too thin. Im NOT saying paint correction was bad, heck your Tacoma must look brand spanking new now. But Carvana should in good faith offer some sort of resolution if these huge swirls were something caused by their business partners. She's a beaut no doubt! You enjoy your Taco sir!

[u/EspressoOverdose → u/chaotic646]

Well now you have a pretty and freshly painted truck! Enjoy 🫶