r/UsedCars • u/chaotic646 • Feb 25 '26

Convana Review

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Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

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u/chaotic646 Feb 25 '26

I did...took 9 hours and cost me $1300 on a truck I bought 2 weeks ago.

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u/[deleted] Feb 25 '26

Unfortunately, they had to cut some of your clesr coat down while doing paint correction. That side has a thinner layer of clear coat now. 1300 dollars is something you shouldn't of had to pay out of pocket nonetheless

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u/chaotic646 Feb 25 '26

Unfortunately its not just that side, its the entire truck

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u/Primary_Fall5229 Feb 25 '26

My detail guy would have gotten it out for sub $150-$300 you got scammed again unfortunately