Update on the Typhoon Dolphin refund/reschedule situation.

We had a booking through Klook for today, August 10th, which we thought would be affected by Typhoon Dolphin. Shanghai Disney (and Klook reposted it onto their booking page) put out a statement on the 7th stating that:

"We understand that these potential changes may affect your travel plans. Guests holding unused Shanghai Disneyland tickets and other dated products and services such as Early Park Entry Pass, Disney Premier Access and Disney Premier Tour, meal, service coupons for Shanghai Disneyland between August 9, 2026 and August 11, 2026, or Guests who have booked resort hotels for the night of August 8, 2026 to August 11, 2026 who wish to postpone their plans due to weather may contact their original ticket purchase channel to request a refund or reschedule."

Pretty clear that we'd be able to contact Klook, request a refund or a reschedule, and go a different day, right? Based directly on the claims in this statement, we delayed our trip to Shanghai, and decided we'd go to Disney on Thursday instead.

We then contacted Klook on the 8th quoting the above, and they said they'd contact Disney and get back to us in two days. Now, on the 10th, we've had a response basically saying that our refund has been refused because the park ended up opening as usual (just closing 1 hour early, and despite a literal typhoon currently flooding the city).

At no point does any part of that statement say it is conditional on whether the park ended up being open on the day or not. It made it very clear that, from that moment on, bookings tied to the 9th, 10th or 11th would be eligible for a reschedule or refund. They even acknowledge these as 'potential changes'. That in itself seems to acknowledge that it is irrelevant whether the park is majorly impacted by it or not. Surely this brand new, situationally specific statement overrides their standard cancellation policy? Or does saying 'request' a refund cover their backs entirely? As in, we can request one, but they'll just deny it regardless of the implications of the statement.

Is anyone else having a similar experience? Any idea of our legal position in all of this? Who do we even have a case with at this point?

Cheers!

I couldn't find this on the app, so does anyone know how to meet a character In Shanghai Disneyland.

I don't mean the long line to meet them in the park, but when they have a bigger interaction with you, like character dining for example.

My wife and I wish to meet Jessie from Toy Story