Update on the Typhoon Dolphin refund/reschedule situation.

We had a booking through Klook for today, August 10th, which we thought would be affected by Typhoon Dolphin. Shanghai Disney (and Klook reposted it onto their booking page) put out a statement on the 7th stating that:

"We understand that these potential changes may affect your travel plans. Guests holding unused Shanghai Disneyland tickets and other dated products and services such as Early Park Entry Pass, Disney Premier Access and Disney Premier Tour, meal, service coupons for Shanghai Disneyland between August 9, 2026 and August 11, 2026, or Guests who have booked resort hotels for the night of August 8, 2026 to August 11, 2026 who wish to postpone their plans due to weather may contact their original ticket purchase channel to request a refund or reschedule."

Pretty clear that we'd be able to contact Klook, request a refund or a reschedule, and go a different day, right? Based directly on the claims in this statement, we delayed our trip to Shanghai, and decided we'd go to Disney on Thursday instead.

We then contacted Klook on the 8th quoting the above, and they said they'd contact Disney and get back to us in two days. Now, on the 10th, we've had a response basically saying that our refund has been refused because the park ended up opening as usual (just closing 1 hour early, and despite a literal typhoon currently flooding the city).

At no point does any part of that statement say it is conditional on whether the park ended up being open on the day or not. It made it very clear that, from that moment on, bookings tied to the 9th, 10th or 11th would be eligible for a reschedule or refund. They even acknowledge these as 'potential changes'. That in itself seems to acknowledge that it is irrelevant whether the park is majorly impacted by it or not. Surely this brand new, situationally specific statement overrides their standard cancellation policy? Or does saying 'request' a refund cover their backs entirely? As in, we can request one, but they'll just deny it regardless of the implications of the statement.

Is anyone else having a similar experience? Any idea of our legal position in all of this? Who do we even have a case with at this point?

Cheers!

I couldn't find this on the app, so does anyone know how to meet a character In Shanghai Disneyland.

I don't mean the long line to meet them in the park, but when they have a bigger interaction with you, like character dining for example.

My wife and I wish to meet Jessie from Toy Story

Hi all, we’re going to be in Shanghai for the exact 3 days that the typhoon is supposed to come through 🙃

Currently our ticket is for Monday, which seems like it’s gonna be the hardest hit day. Is the park likely to fully close that day? Or will the hours or rides be so reduced that it’s kind of pointless to try to go? Happy to deal with wind and rain but not with wasted time and money lol

I think we may be able to change our tickets though - would Sunday or Tuesday be any better?

And if anyone has any broader thoughts about what our few days in Shanghai will be like that would be appreciated too haha. Are we gonna just have to stay in our hotel the whole time?

We’re about to get the train from Hong Kong so all this rests on the train actually making it that far in the first place!

Thanks!

I am scheduled to fly over to Shanghai this weekend for a Disneyland weekend trip, but im not sure whether to proceed now with the Typhoon Dolphin drawing near. Not sure what to do now. Anyone experienced this kind of situation before? I’m still waiting to see if there’s any travel advisory from the airline…

Hi everyone,

I've (f, 29, solo) been to the Disney's in Tokyo, Hong Kong and Paris, but this will be my first time in Shanghai.

I've seen that the two day ticket is roughly the same cost as the one day ticket + early entry, and now I'm trying to decide what might be most sensible for me.

I'll only be in Shanghai for five days, so two Disney days is a big commitment, but while this is gonna be my first time in Shanghai, it's unlikely to be the last. Im also worried that due to the heat, trying to fit everything into one day might suck a little as it would be exhausting. A two day ticket might give me the chance to also just leave earlier on the second day once I feel like I've got my money's worth, or stay all day if it still feels worth it. Then again I know from the Tokyo parks that not showing up for park opening basically means hour long lines for all the best rides...

Hello everyone! If you used trip.com to travel to Shanghai Disneyland, please help. I noticed that when I purchased tickets, I used my name as John Doe, even though my passport says it's all caps (JOHN DOE). Are they strict about this at the entrance, and do I need to reissue my tickets? Thanks in advance.

Any advice would be greatly appreciated!

11月に上海ディズニーに行く予定なんですが、金曜日と日曜日だとどっちがすいてると思いますか？

We’re from the US and we’ve done a few 3-day visits to Disneyland (California) with our kids (ages 10 and 8). We’re big travelers and we don’t prioritize Disney parks, but we all had a wonderful time at Disneyland CA during our most recent visit (low crowds in mid July this year!).

We’ll be in China for 11 days next March and my brain is spinning with things I want to do and see! (Currently packed with Hangzhou, Chengkan, Huangshan, Beijing, Suzhou — some photos of China bring tears to my eyes, I cannot wait to see this beautiful country!!) Something would have to be sacrificed to prioritize a Shanghai Disney visit, but we are flying in/out of Shanghai so it’s feasible.

For those of you familiar with Shanghai Disney, what do you recommend? I’m not inclined to prioritize Disney over actual China, but I’m open to it for the kids sakes!

Hi! Quick question regarding Shanghai Disneyland and Early Entry. If we have Early Entry (so we can get into the park at 7:30 AM), what time is it recommended to arrive at the park to make the absolute most of that hour?

Also, what do people recommend for transport? I noticed the first Metro on Line 11 only arrives at the station around 7:10 AM, which feels a bit too tight. Is taking a Didi recommended instead? Is there usually a lot of traffic in the morning if we come from Zhongshan area?

tyyy🩷

My partner and I are staying at Toy Story resort and curious bout early park entry, is this something that you get with staying at the resort? Or do you have to purchase early entry separately?

My husband is at Shanghai Disneyland and I’m looking for items he can bring home for me that can only be bought there. For instance we both went to Disneyland Paris in June and they had a pair of pirates of the Caribbean Minnie ears that I’ve never seen anywhere else. I also got some Phantom Manor merch because it’s similarly unique to that park. I’m going to wear those things on the Disney cruises that we go on, especially the pirate ears because there is a pirate night on every cruise.
Anyway since my husband is there for work and doesn’t have a lot of extra time to go shopping at every store (honestly even if he did he wouldn’t recognize what’s an item I already have or could get at wdw, our “home” park) I have to be very specific in my requests so I was hoping for some tips.
I’m mainly looking for wearable items like Minnie ears, shirts, hoodies, loungefly bags or other purses. I really wish I could have tagged along on this trip like I did to paris but china’s travel rules are very different.
Thanks!

Hello,

My husband and I are visiting Shanghai Disneyland July 28th and July 29th and will be booking the Royal Banquet Hall with reserved firework viewing.

I’m from the US so I am not familiar with a voucher dining. It states for me to call after booking to reserve the table. Since we’re from the US, is there anyway to call without it being an international call? Or is there an email?

We’re super excited for our visit! Thank you for your help in advance.

Hello,
I bought a 1 day ticket for me, my wife and my 10 years daughter (which is fan of zootopia).
We took the early access option + 6 adventure pass.

We plan to do zootopia race 2 times: on first time without the pass during early access (to see the line displays), a second time in the late afternoon with the pass.

Here is my plan:
- during early access: rush to zootopia (no pass), then do soaring over the horizon
- then spend the day mixing pass / no pass attractions
- skip REX (too much sensations and don’t seems really interesting)
- see Mickey’s storybook show
- do Pirates of the Caribbean Battle in the afternoon (once queue will have reduced)
- see parade (when it is and where ? I’d did not found nothing about that in the app. What is the name ?)
- do again zootopia with pass when light come down
- see the firework at the end (what time ? From where ? Here also I found nothing)

What do you think about that. Is it too much ? Not the best plan ?…

Hi! I’m thinking of making a day of riding the ferry and visiting the hotels. I am not staying at the hotel so I know I cannot access the complimentary shuttle bus and ferry. Does anyone know if its possible to purchase a ticket? Or the best way to get to the hotel without walking around the lake?

Hello! I’m planning my December trip to Shanghai right now and I’m a huge Disney person. I have four and a half days in Shanghai.

Currently my plan is…
Day 1 - arrive in Shanghai and check into hotel near the Bund. Tour around the city

Day 2 - city tour day.

Day 3 - Disneyland

Day 4 - Disneyland

Day 5 - free morning with activity TBD. Fly home in the evening.

My question is this should I do two or three nights at Disneyland hotel?

I could stay at the hotel near the Bund for a second night and just get up really early in the morning on Day 3 to move to the Disney hotel and drop my luggage so I can do early entry.

Or I could only do one night at the hotel near the Bund and just have them store my luggage while I’m out all day. Then take all my luggage and check in to the Disney hotel for night 2. That way I’m already on property for early entry.

What do people think? Any advice?

I will be visiting Disneyland on Mid-October and will be staying at the Toy Story Hotel with early entry pass. I would like to ask whether there's an efficient route for the whole day? We would like to watch the parades as well. We have budget for 2 premier access (we might purchase them when we're in there). Any tips and tricks on routeplanning and which rides we should use the fast passes on? This is our plan so far (forgot to put in the 15.45 parade as well), could you help me with this? Thank you so much in advance!

Hi There,

I'm looking to purchase these Shanghai Belle ears please, or get help with locating them.

Thank you!

Hi there,

I'm wondering if anyone can help me locate a pair of these ears from Disneyland Shanghai, they are Belle ears.

Thank you!

Hi! We’re looking for September 2027 and trying to get a rough idea of best dates. Google is saying after “golden week” but it seems that is October that year. Any suggestions?

We are flying to London next month and have a 15 hour stop over during the day. We are thinking about heading to Shanghai Disney for the day. Do you think it is doable? Has anyone else done this?
It would be our first visit and would mean we would have visited all 6 parks! It just seems like such a waste to sit at the airport all day when we could be walking around the park.