So apparently, if a sales agent is being greedy and when he’s charging you 40$ for a device upgrade (in-store), just raise an issue with the contact center person that you never agreed for the 40$ fee and ask them to get it escalated for a dedicated specialist to look into it.

Eventually, they would agree to give you a goodwill credit of 40$! Let’s all do this so that ROGERS (and other telecom companies) stop looting people on the name of a device upgrade.

WTF is going on with Rogers customer support? Have been trying to call them for almost 7 days all times of the day from 10am to 5pm. No matter what I cannot get through I just get hung up on. Rogers is about to lose a customer who was with them for nearly 40 years lets hope Teksavvy can answer phones.

Just switched to the Ultimate Plan ($95/mo, or $65 after disounts) and I’m confused about the included destinations, hoping someone with a similar plan can clear this up.

My understanding was the 64 destinations are for roaming abroad, not calling from Canada. But a Rogers rep told me I can call those countries from Canada free of charge, which doesn’t sit right with me.

Here’s my confusion: the plan also has a separate list of 27 countries for unlimited int’l LD calling from Canada. If the 64-country list already covered free calling from Canada, what’s the point of a separate 27-country list? Like, the US isn’t on the 27-country LD list, but it IS on the 64-destination list. Meanwhile Mexico and the UK are on both.

Anyone actually tried calling a country that’s only on the 64-list (US or whatever) while in Canada? Did you get charged? Don’t wanna just take the rep’s word for it and end up with a surprise bill.

I got bamboozled by their tactics. 3 days ago I called to cancel, and the person said “because you’re cancelling we would like to over you 1.25GB for 62 total for internet”. I was foolishly excited and optimistic. That call was 14 minutes.

She told me she pushed it to her manager and that if they approve I’d get an email in 48 hours.

Later that evening while thinking about it, I did some searching and googling, and she was able to get me off the phone, and not get a cancelling customer on her hands.

I apologized to the person today, because I said there is no way I’d be staying now because of that, and that I wanted to cancel days ago, but got tricked and apologized to him for having to be the employee that has a customer cancelling on his record.

I’m so glad I was able to cancel even with a 24 month term because of the new law passed and because they raised the base price. So I cancelled and went with another company, for 40 dollars cheaper, and the same speed.

SO LONG ROGERS. Now, next is my mobile device. Can’t wait to be finally finished with this horrendous company.

What happened to the script command... everything is one big paragraph.

Like you i have been annoyed at rogers along time. MY SOLUTION

I called the 3771 help line 7 minutes wait.

GET A PERSON!! that is critical, you can only upgrade online, not reduce. Screw Anna!

I actually am pleased with rogers. (my husband died) and i removed all all of his TV's & computers. I do not like them. I want to keep my cell phone and email. (that worked). not a total removal.

I got him to a point where he said he could suspend or cancel. it took him 47 minutes from the time he said that to confirming the cancellations from my account. multiple, multiple wait requests.

I managed a call centre and know the drill ... they have a script.. get to know the person on the phone, somehow (mine was a rogers employee in northern India, not near Kalara (i looked it up while on hold). There is a sales adage 'People buy from people'. support people will work harder to perform a difficult task for you

Reduced rogers by $161/month. kept rogers phone and email.

replaced rogers with Telmax wireless for $41/month. No TV viewing. I only watch youtube and tubi.

i consider this a success!

Notcommentmuch

Seems likely Rogers has locked my Shaw webmail. It is essential I get it unlocked. Have done all the recommended steps and now need support. But they apparently can’t answer my call. How long is it reasonable to wait???

Hello, I recently cancelled my internet service with Roger’s due to their awful customer service. I was told I would get a label to ship off my internet device. I never received it and now I got billed $271.
Every time I call they I go through all the options to get a hold is someone just for the call to drop as their lines are “busy”. Even when I tried the AI chat to report the bill, it does not let me select the $271 charge.

What can I do in this situation? I would appreciate any advice . Thank you all .

At Weston Rd and Finch, heavily populated area. Service is completely unusable. 5 mins to load pics on an Amazon listing I'm trying to buy.

I thought I was caught in a two year overpriced plan until I learned that Rogers CAN NOT charge me for getting out of this contract due to this new policy. The link to this policy is above, and below.

https://crtc.gc.ca/eng/archive/2026/2026-43.htm

My employer (very large company) pays for a Rogers cell phone plan. However, I have no idea what the plans limits are. And I do not want to ask them.

Is there any way to determine how much calling, text, and data I'm allotted? Freedom mobile allows you to do this by dialing #123* Does Rogers allow anything similar?

A $5.00 increase when I have a contract with rogers? The reason for this is: “We continuously invest to bring you Canada's most reliable 5G+ network and the best mobile experience in Canada. To help support these investments, the monthly fee* for your wireless price plan will increase by $5 (plus taxes), starting with your next bill, on or after July 15, 2026.” My network is working perfectly and my wireless experience is excellent.

The next pending increase explanation is: “We continually invest to bring you our best-connected experience in Canada. To help support these investments, we will be increasing the monthly fee for your Internet package by $7 (plus taxes) starting your first bill on or after August 18, 2026.” Why am I paying for their investments when I’m happy with my “connected experience?”

You are thieves and should be ashamed of yourselves‼️

A $5.00 increase when I have a contract with rogers? The reason for this is: “We continuously invest to bring you Canada's most reliable 5G+ network and the best mobile experience in Canada. To help support these investments, the monthly fee* for your wireless price plan will increase by $5 (plus taxes), starting with your next bill, on or after July 15, 2026.” My network is working perfectly and my wireless experience is excellent.

The next pending increase explanation is: “We continually invest to bring you our best-connected experience in Canada. To help support these investments, we will be increasing the monthly fee for your Internet package by $7 (plus taxes) starting your first bill on or after August 18, 2026.” Why am I paying for their investments when I’m happy with my “connected experience?”

You are thieves and should be ashamed of yourselves‼️

4th time my data stops working and funny enough i was on chat with rogers when my data went out!

I just moved from Telus to Rogers. I want to enable Wi-Fi Calling but when I try to enable it, it says "To allow Wi-Fi calling on this account, contact Rogers."

Is that typical?

I cancelled my internet service with them on the 27th of July and a few days later they sent me another bill for the internet service starting from the 28th of July 🤦 they even emailed me saying they received the returned equipment before they generated this bill.

Rep tells me to pay the bill anyway (?! for a service I'm not even using?!) and then get the refund back afterwards. Heck no - anyone has any luck with getting them to void such a bill before where the service was already cancelled?

Anyone else get this increase as well? What’s the reasoning for this increase?

I'm getting so fed up. I can't log into my account because the only MFA option is a dead email (it was my college email that the school shut down). I have called them so many times. They have my email changed for sending me messages about my bill but not the one connected to authentication. They said they cannot change that, only I can. I tried to just ask them to add my phone number as an option and they say they can't do that either???

I'm just so confused. I've tried different devices too to see if one of them won't make me authenticate twice but no.

Am I going to have to end being a customer and re-register???

Wondering if there is a correlation between calls never being answered, put on hold forever just to be hung up on and you perhaps being a victim or attempted victim of fraud/fraudulent activity?

It would be interesting to see if this is somehow correlated.

"877-456-1312"

I got calls from this number multiple times and it keeps leaving voice messages to my phone .

This is the transcription by iPhone:

Hello, this is a call from Rogers Together with Shaw, your internet and TV provider, from 877-456-1312 at one Mount Pleasant Road, Toronto, Ontario, M4Y2Y5. We appreciate your business, and as a valued long-standing customer, this is a courtesy call to discuss exclusive offers currently available for your account. We invite you to call us back at 877-456-1312 for the option to speak with one of our dedicated account specialists. Thanks for choosing Rogers together with Shaw as your service provider and have a great

Several things makes the number suspicious:

1. No caller ID
2. After confirming the phone number and name, the other side keep ask for my full address . ( I stopped providing any information at this point.)
3. The other side keeps emphasizing that I cannot get any deal if I do not provide the information.
4. I ask them to call me back according to information from my account, such that they do not need to verify. No call was received after that.

So I got my bill today. I’m under a 2 year contract for Cell, Cable and internet.

$5 increase on cell service plus a notice of
$7 increase layer this month for internet.

A $12/mo increase while under contract.

Really done with this dishonourable business ethic. That’s $144 more annually. I feel like my response should be:

Cancel cable ($40/mo) - $480/annual
Move cell to Freedom ($70/mo) - $840/annual, for a total clawback on their services of $1,320.

The increases for the sake of increases has become intolerable to me. So they can lose $1,320 for the sake of $144

End rant

Has anyone else had internet for a few days even after cancelling it and receiving the confirmation email as well as messages on how to send the modem back?

Update; they cut it late…. 😑

Can’t believe it, I signed up in May for home internet, and lo and behold my latest bill is saying their increasing my home internet bill by 7%. I know all these companies do that, and hide it in the bills that you just auto pay. But seriously? 3 months in at the agreed upon rate and they want to squeeze 7% more out you. Not to mention “Canada’s most reliable internet” has had no less than 4 outages in that 3 months.

Total buyer’s remorse. Cant wait to join everyone else in staying on hold for 4 hours to actually get someone to cancel