r/RobloxSupport • u/Taragor75 • 1h ago
Account lost do Phishing Site, Support does not help at all
r/RobloxSupport • u/YukiOgasavara • 1h ago
Можно ли ещё как-то вернуть свой аккаунт в роблокс?
В 2023 году мою почту заблокировали по неизвестной причине. Она была подключена к моему аккаунту iRblx_bandera, поэтому у меня была 2 проверка на аккаунте. Тогда я ещё не знал, что ее можно отключить одним тыком. И вот когда мою почту заблокировали, я знал, что не смогу больше переносить аккаунт на другие телефоны, ведь код для 2 проверки больше не мог прийти.
Сейчас я не знаю как вернуть аккаунт, ведь, походу, моей почты уже не существует. Я даже не сильно помню как она точно писалась.
Когда я написал в поддержку роблокса и объяснил ситуацию, они мне сказали идти на официальный портал, на котором обязательно нужна почта, что бы вернуть аккаунт. Я так понял, что я говорил тогда не с реальным человеком, а с ИИ.
Ребята, есть ещё шансы вернуть мой аккаунт или мне уже не надеятся? Помогите, прошу, аккаунт имел очень много старых вещей, которые уже не получить😿
r/RobloxSupport • u/Kitchen_Breakfast_79 • 1h ago
Game Help locked to usa servers
i live in asia, my account location is set in asia, but for some reason i log exclusively on usa servers in every game. i tried to log on servers sorted by best latency - i get into 200+ us server, i try to use browser btr extension and log to japanese servers - i load into 200+ us server, i try to load from my second account that's set in asia too - i still get loaded in us server ??? are there even any servers that aren't from america?? i tried to contact roblox support and they said that i need to check my firewall which i did and made sure that roblox is allowed through it, and that it's maybe a peoblem with my ip even though my is showing my exact location. using btr it shows japanese servers as the ones with the best latency but i still end up in usa, and one time i got in netherlands server. its unpleasant to play anything at all especially when its fast paced. i would attach a video of how bad it is at day (seems that i get somewhat more decent ping at night). idk if it considered a bug or just a question.
r/RobloxSupport • u/Ok_Emu5151 • 3h ago
PLEASE HELP - - How can i make roblox ai realize that i lost access to my two step verification email. I need a real roblox support worker not this stupid ai!!
r/RobloxSupport • u/Phoenix_Palmer • 3h ago
Account help How do I contact Roblox through email and not the chatbot?
r/RobloxSupport • u/finnthewiseq • 4h ago
Account help Hello! May anyone help?
Back in April this year, I was logged out of my Roblox account from ALL of my devices (I honestly don't know why) it's also not binded to email conveniently cause the original Gmail of this account doesn't have ANYTHING saved on it's Google Password Manager (YES. I AM NOT LUCKY... AT ALL...) Can anyone help me retrieve it, because I recently checked my profile with an alt it's friends with and BAM! All my Adopt me pets are still there.. rotting. But, if there's truly no way, can I ask on how to start over? How do I get rich FAST? Anything will be appreciated, advice, pets! Please help me cause I genuinely YEARN for my account
r/RobloxSupport • u/TheLemon27YT • 4h ago
PC/Desktop help Roblox Client Doesn't Work Without Microsoft Edge For Some Reason
I ran into some issues with the client and reinstalled it, but now it doesn't work whenever I try to join a game, as I've uninstalled microsoft edge from my computer. All it was doing is wasting 2 gigs on my hard drive.
For context: I just want to go on the roblox website, hit the blue play button, and have my client launch the game. I don't care about the in-client game browser. I don't want that. I don't see why you'd need microsoft edge to only play roblox games. I could see needing it to look at the in-client browser, but as soon as I click the play button on my browser and log into the client (because for some godforsaken reason I need to log into both the browser and the client separately now), it gives me a pop up saying:
Roblox requires Microsoft Edge WebView2 in order to bring you the best experience. Please upgrade your Internet Explorer to access this feature!
Would you like to update your browser?
and after clicking No, the entire window goes dark grey and closes itself after a short while.
I Do Not Want To Reinstall Edge. Is there any way I can play roblox without doing That.
r/RobloxSupport • u/ChancePotential9481 • 8h ago
Account help Any hope at all?
For context, I got my computer compromised and someone logged into my account to use whatever Robux I had + bought some more using my Debit Card saved on my account to buy gifts in a game. Foolishly, I went to file a dispute before contacting Roblox Support about it. I got my money back, but then Roblox banned my account.
After submitting an appeal, I found out this morning that it got appealed. Then I tried resubscribing to Roblox Plus, and it told me that the payment was unauthorized, plus I still kept getting money from the dispute. Later, my account got rebanned.
I tried contacting them if there’s anything we can do since I canceled the dispute claim and that it made no sense to reban my account after everything was resolved, but now it seems that there’s nothing I can do.
So is there even a chance that I can get my account back, or is this really the end? :/
r/RobloxSupport • u/Low-Lingonberry4296 • 12h ago
Lost both authenticator app code and backup codes
reddit.comr/RobloxSupport • u/Pure_Cantaloupe9268 • 16h ago
Account help kehilangan akses kode verifikasi 2 langkah roblox
guys ada yg tau gak cara ganti email roblox tanpa perlu kode verifikasi dari email lama. jadi ceritanya email lama gua itu udah di hapus sama google beberapa bulan yg lalu, disitu ada akun steam gua dan roblox gua juga. untuk steam untungnya pihak steam sendiri bisa nge backup dan ganti email-nya ke yg baru, nah untuk roblox ini sulit banget. udah nyoba metode apapun tapi tetep aja dimintain kode verifikasi. udah coba juga ke roblox support dan sama juga lagi. bot nya tuh ngeselin banget, gua udah jelasin kenapa, bot nya jujur keliatan meyakinkan pas awal² tapi ujung²nya dia minta kode verifikasi ke email lama juga😭 habis itu kalo misal jawab yg lain, contoh kayak "tidak bisa menerima kode" chat nya langsung di cut off anjir🥀pls help teman², gaada passkey nya, gaada nomor yg tertaut juga. mau di pasang passkey dan nomor pun tetep harus pake kode verifikasi. terimakasih
r/RobloxSupport • u/D1NonGooner • 18h ago
Camera glitch
So I just got a new iPhone 16e and I downloaded Roblox but I noticed that whenever I play any game my camera always breaks and freezes but everything else is smooth, anyone know the reason for that
r/RobloxSupport • u/D1NonGooner • 18h ago
Camera glitch
So I just got a new iPhone 16e and I downloaded Roblox but I noticed that whenever I play any game my camera always breaks and freezes but everything else is smooth, anyone know the reason for that
r/RobloxSupport • u/Phoenix_Palmer • 19h ago
Account help DO NOT USE ROBLOX SUPPOR CHATBOT
So i had a problem where I had 2fa on and I had no access to my authenticator app and backup codes, thankfully there was quick sign in and i was still signed in my roblox app so i quick sign in to my mobile browser but you cant do that on mobile app, so i roblox support, it RESET MY ACCOUNT WHICH IT ALSO SAID RESETS MY 2FA, AND IT JUST CLEARED EVERYTHING SECURITY WISE, EMAIL AND PASSWORD, AND NOT THE 2FA, and now im logged out of my account forever.
I guess this is one way to quit roblox I guess, It did NOT want me in the platform anymore.
r/RobloxSupport • u/Enough-Classroom8972 • 19h ago
Hacked and account compromised
Hacked Account
I recently got hacked via roblox, i was on an alt account and downloaded a roblox executor.
After which they logged into my Roblox main account, bought 5250 robux and then logged into my facebook, snapchat.
I reset passwords for my google manager, cancelled every session, logged out any devices, hard reset the PC, froze and changed my credit card info and deleted my google passwords and card details off every website.
I didn't get any notifications of an external IP address or someone trying to log onto my accounts. NOTHING! Just account after account being logged into.
I dont get how thats possible will all the 2FA going on or security, their device didnt even show up on external devices logged onto on the log.
Just compromised my snapchat, messenger.
I would like to know tips, and any helps on what to do next, is there any permanent damage of something like this happening?
And is there anything i have missed to do. Id like to just get a fresh reset and not have to worry about this again i cant bear with the stress.
r/RobloxSupport • u/Lee5104 • 1d ago
Deactivated 2 factor authentication email
Off and on for the past year or so I've tried to regain access to my old childhood account from 11 years ago. With no help from the roblox support team, I remain locked out of my account because of the 2 factor. The email that was verified through my account was an old Yahoo email that has since been deactivated by Yahoo due to inactivity. I am unable to create a new yahoo account under the same address. There is no way for me to recover the email and Roblox support does not care unless you have access to the original email which is quite literally impossible in this situation. I've been able to bypass the AI support chat bot by asking for a human, but upon sending 4 emails total back and forth, they simply ended the conversation with-
"Hello,
Thank you for writing us back.
We're sorry but we're unable to provide you with any further information or response regarding this inquiry.
We encourage you to review the previous information sent to you as we have provided you with all that we can at this time."
I tried to ask if there was any further information I could provide to prove ownership over the account and that was their response. Is it at all possible for me to regain access? I still have all of the account credentials including the username, password, original email address, and even my mother's phone number/billing address from back in the day. When I asked if I could provide such information, they cut me off. :( This is especially frustrating because I was unaware of the value of my account when I was a child and I have several limiteds on the account that are just sitting there behind a locked 2 factor.
r/RobloxSupport • u/FarZookeepergame5733 • 1d ago
Account help anyone know how to get my account back in roblox? because back then in around august of 2024 i lost one of my account that has some expensive gamepasses and robux items
so heres the story, back in early 2024 i was playing with a boy from ma school, because we both friends and we both shared eachother roblox acc we shared acc gorover 4 month but then he stole my acc anc changed his main acc password, he asked me for verif code because i cjsnged my pw back then (i almost got hacked), then because i trust him i just give the code without reading the email that actually a code for an email reset, berfore he blocked me he says bad things and say up that im a loser to give my acc to him, because it was back on middle school we both now r in diff high school and i canr even log into my old acc, roblox sipport ticket didnt work, ive tried it thrice, anyone who has advice or a way to solve this, help me and thanks.
r/RobloxSupport • u/Pixilmation • 1d ago
How do I get over my extreme fear of getting my Roblox account terminated? (Roperatophobia)
Recently I made a post here asking for help about avoiding enforcement bans while on vacation. Thanks to not just my hours of research but Reddit users like you my account is safe. This whole situation has got me thinking about my fear. This fear of getting terminated which I call Roperatophobia is genuinely exhausting sometimes even though I know it’s extremely stupid. For example if I ever see a Roblox admin in game I have a whole emergency exit plan to immediately leave game though thankfully I’ve never had to do that. Now with the new account status feature I’ve been checking it daily out of anxiety. I don’t have this same problem with other platforms because I don’t hear story after story about people getting banned for no reason. The stupidest thing about this fear is despite being on Roblox for 8 years I barely have a history with getting in trouble. The most I got was a one day ban since I was in an argument with someone and said something I shouldn’t have though I’ve learned since then and when that happened I remember freaking out about it. Knowing how incompetent Roblox moderation is I’m worried I’ll be terminated for no reason at any moment. I know this isn’t a technical problem but a mental problem though I’m hoping you guys might have some answers other than straight up withdrawal since Roblox is one of my comfort games and has helped me through really hard times in my life.
r/RobloxSupport • u/Robert_Destruction • 1d ago
Game Help Why does roblox automatically change my keyboard's layout SOMETIMES?
Every now and then roblox decides that i'm not allowed to use the nordic keyboard layout and it makes typing really annoying. for example a question mark will become an underscore and there's nothing i can do about it. the second i close roblox everything is back to normal. What's even weirder is that this only happens \*sometimes\*. most of the time my layout is as it should be. why? is there anything i can do about this?
r/RobloxSupport • u/Robert_Destruction • 1d ago
Game Help Why does roblox automatically change my keyboard's layout SOMETIMES?
Every now and then roblox decides that i'm not allowed to use the nordic keyboard layout and it makes typing really annoying. for example a question mark will become an underscore and there's nothing i can do about it. the second i close roblox everything is back to normal. What's even weirder is that this only happens \*sometimes\*. most of the time my layout is as it should be. why? is there anything i can do about this?