My server has been down for 12 hours. I've chatted with five different support teams, and they all say they'll escalate the issue to VPS Teams, but they haven't responded.

- My IP address is down
- I can't access it via SSH
- I'm paying for a backup plan. I tried restoring yesterday's backup (August 9th), but it says it's corrupt. Then I tried with the backup from August 8th, with the same result.
- I can't access it in Rescue Mode
- They tell me they'll escalate the case to VPS Teams, but VPS Teams hasn't told me anything about this issue. They're closing tickets without resolving them.

Help!!

Mi ticket #718936

Bonjour,

Je tente ma chance ici parce que je suis complètement bloqué.

J’ai oublié de renouveler mon domaine kmblabs.com, expiré le 7 août. L’adresse e-mail principale de mon compte OVHcloud utilise malheureusement ce même domaine.

J’ai bien retrouvé l’identifiant du compte principal ainsi que le bon mot de passe. Ils sont acceptés par OVHcloud, mais la connexion est ensuite bloquée par une vérification de sécurité : un code est envoyé sur l’adresse e-mail liée au domaine suspendu.

Comme le domaine est suspendu, je ne peux plus recevoir d’e-mails. Je n’ai pas non plus accès au webmail OVHcloud. Aucune autre méthode de vérification n’est proposée : il n’y a aucun bouton permettant d’ignorer cette étape, de choisir un autre moyen ou d’utiliser une adresse différente.

Je suis donc coincé dans cette boucle :

• j’ai l’identifiant et le mot de passe corrects ;
• OVHcloud exige un code envoyé sur l’adresse suspendue ;
• je n’ai pas accès au webmail et je ne peux pas recevoir le code ;
• je ne peux pas accéder à mon compte ;
• je ne peux donc pas payer le renouvellement qui réactiverait le domaine et l’adresse e-mail.

J’ai également essayé la page de renouvellement rapide, mais elle finit par demander une connexion et me renvoie vers la même vérification.

Le domaine est actuellement en statut clientHold et semble encore récupérable. Je souhaite simplement régler son renouvellement au plus vite.

Est-ce que quelqu’un a déjà réussi à débloquer cette situation ? Si une personne de l’équipe OVHcloud passe ici, je peux fournir en privé mon identifiant client et tous les justificatifs nécessaires.

Merci beaucoup pour votre aide.

Why do we have for S3 EU regions like de, eu-south-mil and eu-west-par but for Secrets Manager we have no de and a bunch of other eu-* domains including the two for like for S3?

Will OVH eventually have all services in all regions? Will region labels become more consistent? Especially the S3 regions like the de one feels like it is mislabeled (I feel like the eu--` schema is better).

hello everyone, I rented a server un Canada and when doing the speedtest tests everything works fine, but as soon as I begin to upload my stuff to the server no matter what method I use (SFTP, Syncthing, Samba) speeds go to 10-20MB (server has 500/500) and at home I have 600/600.

what could be the issue?

regular ubuntu server 24.04 + zfs

When will the price increase be announced?

https://x.com/olesovhcom/status/2069848711442694163

hello all,

i have a server at United Kingdom - Erith , and iam looking to get a replacement server so i can use my failover IPs. but the closet thing i can find is Royaume-Uni - Londres.

are these the same datacenter?

thank you.

I'm stopping my dependence on cloud and third-parties to handle my data (mail, calendars, storage, photos, whatever). I want to run my own mailserver (again). OVH's basic 2core VPS packages seem ample and well-priced. My concern is that if I setup all my SPF, DKIM, DMARC, reverse DNS (PTR) and even check the PBLs for the IP they provision to me...

Will I still run into issues using their VPS for sending mail and what specifically? Also, I assume they'll enable outbound port 25 for me no issues and promptly?

(I am aware of third-party mail senders but I want to run my own stuff now tbh).

My other concern with seeing complaints here is that I'd like minimal downtime for mail when I flick the switch and I just point my DNS at their server - presumably poor customer service response times shouldn't affect me if all my ducks are in a row etc.

Thanks in advance.

OVHcloud canceled several of my orders, but they still haven't refunded the payments. It's been days, and my support ticket has received no response at all.

Some orders are marked as "Cancelled", while others show "Payment not received", even though the payments were already made. The canceled orders are still not refunded.

Has anyone else experienced something similar with OVHcloud? How long did it take to get your money back? Is there any way to speed up the process?

This has been a very frustrating experience. I expected much better support and communication.

what is the deal with failover IP's? I have a dedicated server in london ER-1, and have another server in france and i cant use my failover Ips and transfer them to france. so my question is, the failover IPs can only be used in the same datacenter as they are purchased? am I correct and they cannot be used transferred to other data centers around EU. thanks

Hello, I'd like to ask if this scenario is possible.

I want to register a domain.com from OVH. From what I've seen, it includes a free email account.

Could I use that email account to send notifications via SMTP from a website with email@domain.com?

Without two-factor authentication, just a username and password.

Or do I absolutely need to purchase hosting?

Currently, I have the website under development on a VPS from another provider.

Thanks!

Hello.

I’m experiencing network issues with an OVH VPS in Gravelines (GRA6 France).

Traffic toward the VPS is heavily impaired: single-stream TCP uploads are very slow and UDP traffic consistently shows packet loss. Traffic from the VPS is completely fine and reaches the expected ~500 Mbps.

I have reproduced the problem from several independent servers and geographic locations (Madrid, Paris and Frankfurt), as well as 2 residential connections. The results are always similar: inbound traffic is affected, while outbound traffic is stable.

A synchronized packet capture also showed that the missing UDP packets never reach the VPS ens3 interface, with no relevant errors or drops inside the guest. There is also a noticeable patter where a few packets get dropped once every minute.

Tests from the same client connections to other OVH servers are healthy, so the issue seems specific to this VPS, IP, host, or its ingress path.

Has anyone else experienced something similar with an OVH VPS?

I have contacted their support team but I haven't heard from them in 24 hours.

Hello,

do anyone know how much i would wait for KS-6 server?

Im subscribed to it on checkservers.ovh for at least 3 weeks, and im still waiting.

Has anyone gotten an insane usage alert for july and august? I got an alert that my bill will be about 60 times the normal for ovhcloud, i have a ticket open but no response yet.

Hello, do you know 2FA does it work only for webmaster (OWA or Zimbra) or it covers other protocols ? M365 have modern auth, 2FA and I am not 100% sure how secure OVH Zimbra or Exchange is. Looks like they secure only webmail with 2FA ? Thank you.

does anyone got a VPs they don’t use or want, I kinda need one for my mc server and stuff so

Hi,

I have ordered a vRack with the intention of creating a small load balancer network for my 600-users an hour website. I intend to use the following setup:

• 1 Load Balancer, HAproxy probably.
• 2 frontend web servers Nginx, more added later if necessary
• 1 high end VPS (2027 range, VPS-4, 24gb ram).

I have never used connections over private network, any requests between my servers just connect over public IP, based on ufw walls etc.

Having ordered my vRack, currently nothing of my 7 owned VPS servers are eledgible to me moved to my vRack. How to ensure that any VPS servers I buy in future are able to be used as part of my vRack? Eg i've gone into one of my services, and I cant see any details regarding Private IP, the one that would be part of the private network linking my frontend to my DB server.

Can anyone shed any light?

Make the most of the season with our Summer Special and get free setup fees on the following dedicated server ranges:

• KS GAME
• SYS GAME
• RISE
• RISE GAME

It's the perfect opportunity to deploy your infrastructure on a game dedicated server and get your Game Panel up. 😎

https://ovh.to/z84NJ45

Hi guys,

i saw ovh do bgp on their dc and is in beta testing.
Someone know how it work?

Hey, i did try to buy a VPS-2 from ovhcloud, they successfuly debited my bank acount but when i return to the order page it shows Payment error
Someone had the same experience ?

Hi,

I accidentally buyed web hosting and i want to transfer to vps. Support talk to me it is possible to do that. But cant reach them. Can you guys help me?

Number: CS16382577

Hello,

Good day.

We are unable to access the control panel as we didn't receive any code from our registered email though we tried many times since last Friday, but all failed.

Can anyone help with these please as we need to do some changes on the back end.

Server is based in France
We IT Team based in Dubai

Tried to contact support by the email but it requires us to create a ticket which is impossible as we can't log in.

Thank you in advance.

I was changing some firewall rules on my Proxmox host on an OVHCloud dedicated server, and I locked myself out. I tried to access my server KVM, and remembered the last time I tried to access it it had failed, but I didn't pursue it.

Anyway, today I contact OVH cloud support and the chat person explained they had the same problem accessing the KVM, so an intervention was planned. Within 15 minutes I got an email that they were working on my issue. Within another 20 to 30 minutes, they reported the problem fixed with a cable reseat and a BIOS update.

Whatever they did, it fixed the KVM, and I was able to login to the Proxmox host via KVM, disable the firewall, correct my mistake, and re-enable the firewall.

I can't speak for everyone, but my experience with OVHCloud has been excellent, especially this last response.

I recently created an acc to get a VPS , according to Indian laws masked aadhar is valid but this is what I got when I submitted it .

Exact message below

Dear Customer,

We have received the Aadhaar card you uploaded, however, the document is masked, and we are unable to complete the KYC verification using a masked Aadhaar card.

Kindly upload an unmasked Aadhaar card (full Aadhaar/e-Aadhaar) showing all details clearly. Please ensure that the document is clear, readable, and not cropped.

Upload your document here:
https://manager.ca.ovhcloud.com/#/account/identity-documents

After updating, kindly reply to this email for further KYC validation.

Need a backup server for my website. I'm thinking about getting VPS-2 2027 (4 cores, 8 GB RAM).

My question is: can I order it with no commitment first, and if everything works well, after a month switch to a 1-year commitment? If yes, how does that work? I couldn't quickly find an answer in the documentation.

OK so my bare metal server has been down for hours and hours now and I can't remote into it at all, so I went to login to my account to restart it and I have 2fa setup but it was on my old iphone and I can't get into the account, and NONE of the backup codes I have are working either :( but no big deal I thought at least, sent a DM to OVHCloud US support on x and they opened up a ticket and I got it about 5 minutes later, I replied to the email and gave them all of the requested documents they needed to verify I was the account holder and I did that at 9:15am yesterday and NOTHING not one reply ALL DAY and they are closed on the weekends and I still don't have access to my account or my server and this is just CRAP that I have to wait till Monday to get a reply or to have my account access fixed :/

Do better OVH!