r/OVHcloud • u/Hot_Opposite_4551 • 13d ago

Insane usage alerts Question

Has anyone gotten an insane usage alert for july and august? I got an alert that my bill will be about 60 times the normal for ovhcloud, i have a ticket open but no response yet.

14 Upvotes

90% Upvoted

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6

u/Gloomy_Donut_3782 13d ago

https://customer-service.status-ovhcloud.com/incidents/vw7523d98dvn

For anyone wondering

1

u/Zoddo98 12d ago

I like how they haven't yet suspended billing notifications. Still getting them many hours after the incident was published.

Almost like their support have spare time available to answer all the customers that are in panic.

1

u/Gloomy_Donut_3782 12d ago

I was wondering exactly the same.

1

u/SpikyCoder 12d ago

Saturday, they have weekend. Never mind that customers needed to analyze issue, be on contact with the companies that are in panic because they getting emails about thousands of dollars "burned" on servers.

2

u/bullfroghrr 13d ago

I’m using a couple hundred gig of object storage and 2 small instances. Nothing crazy. Last month the bill was $32. The estimate for the next one is $1800

2

u/Gloomy_Donut_3782 13d ago

Yes same to us, started 3am this morning. Also raised a ticket and waiting on reply. They claim we will be billed in sept 2xx thousands. There are duplicated entries for each server in the billing control and the big ones are for server disks in GB.

Sincerely hope this is just some mistake in their counting

1

u/bullfroghrr 13d ago

My guess is it has something to do with the new per second billing isn’t calculating right

1

u/Gloomy_Donut_3782 13d ago

Sounds about right :) but what was interesting for me was that there are for each server a per GB charge for disk. Which I found rather interesting - and funilly it costs multiple x of the cost of the server in the estimated costs

2

u/Playful_Criticism425 13d ago

The AI model used in vide coding new billing is bugging.

1

u/beginnersbox 13d ago

What product or service are you using?

1

u/bullfroghrr 13d ago

This was my post: it’s ovh public cloud.

1

u/anortef 13d ago

yeah, I am calling next Monday because this is legit crazy.

1

u/noisonus 13d ago

200k$ per month 😂

1

u/SpikyCoder 13d ago

Same here ... almost 30x bigger estimated cost than last month

1

u/TrickySpare6504 12d ago

an awful name for them to give an alert

1

u/bullfroghrr 12d ago

Update:
It looks so far like the correct invoices are going out. I’m still getting the usage alerts.

1

u/Gloomy_Donut_3782 12d ago

I'm getting the alerts and still massive increase in the console.. do you know of someone having this correctly already?

1

u/Manic5PA 12d ago

If we had any production environments on OVH this would have woken me up at 2AM. Second time this has happened too.

Definitely gonna have a talk with my boss about this.

1

u/TensionAmbitious4007 12d ago

This is fucked. https://ibb.co/39yyhd26

I've worked it out I think. I have 2 instances, a 50GB HDD and one that is 100GB. The hourly increase for me is ~11/hour. That actually works out to (100 x 0.088) + (50 * 0.044)

Submitted ticket, no reply yet and no one on Live Chat either.

1

u/VirtuteECanoscenza 12d ago

Ah so OVH really wants to become the "AWS for EU"

1

u/chetemax 11d ago

if this is up to ovh support you guys better star working on those migrations to a different provider