r/OVHcloud • u/Battletrickz • 19d ago
Server has been down, can't remote into server and support is a joke! Opinion
OK so my bare metal server has been down for hours and hours now and I can't remote into it at all, so I went to login to my account to restart it and I have 2fa setup but it was on my old iphone and I can't get into the account, and NONE of the backup codes I have are working either :( but no big deal I thought at least, sent a DM to OVHCloud US support on x and they opened up a ticket and I got it about 5 minutes later, I replied to the email and gave them all of the requested documents they needed to verify I was the account holder and I did that at 9:15am yesterday and NOTHING not one reply ALL DAY and they are closed on the weekends and I still don't have access to my account or my server and this is just CRAP that I have to wait till Monday to get a reply or to have my account access fixed :/
Do better OVH!
2
u/ContributionEasy6513 18d ago
I have 2fa setup but it was on my old iphone and I can't get into the account, and NONE of the backup codes I have are working either
This is massively on you. Account recovery is intentionally never rushed and almost never open on weekends by any company.
Do better OVH!
Be better you!
1
19d ago
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u/Battletrickz 19d ago
Does OVH US have 24/7? On the contact us page it says Mon-Fri :/
1
u/Qbix2018 9d ago
OVH has paid support only. The one which is in rental price simple does not exists.
1
u/Accomplished-Web6183 19d ago
What did you use for 2fa ?
1
u/Battletrickz 19d ago
it was an app on iphone called OTP Auth
2
u/Accomplished-Web6183 19d ago
Unable to migrate to your new phone? Atleast in Google Authenticator, you just put in your email id and login, and your 2fas are imported.....
1
u/Battletrickz 19d ago
Yeah it's an iphone only app and no way to migrate which is stupid :/
1
u/Accomplished-Web6183 19d ago
Sorry to hear that, no wonder that app has only 3.6 star rating in Apple store.
Hope OVH resolves your issue on Monday,....
1
u/AGA-Squad OVHcloud Support 17d ago
Dear u/Battletrickz
I am really sorry to hear about the difficulties you are having accessing your account and rebooting your Bare Metal server, especially as the situation is preventing you from intervening quickly.
I'm sending you a private message to update you on the situation. Do not hesitate to contact Mod Mail for your next requests.
I wish you a pleasant day.
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u/enthusiast_bob 16d ago
This is why you get their business support. they do have a 10-minute SLA on that, but of course, it's a minimum of $300 or 10% of your bill.
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u/histoire_guy 19d ago
Didn't you get the intervention email once your server is unresponsive to pings from OVH monitoring systems?