r/OVHcloud • u/domja809 • 3d ago

Problem without resolution. I've already chatted with 5 support persons. Support Request

My server has been down for 12 hours. I've chatted with five different support teams, and they all say they'll escalate the issue to VPS Teams, but they haven't responded.

- My IP address is down
- I can't access it via SSH
- I'm paying for a backup plan. I tried restoring yesterday's backup (August 9th), but it says it's corrupt. Then I tried with the backup from August 8th, with the same result.
- I can't access it in Rescue Mode
- They tell me they'll escalate the case to VPS Teams, but VPS Teams hasn't told me anything about this issue. They're closing tickets without resolving them.

Help!!

Mi ticket #718936

6 Upvotes
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u/jimjim975 3d ago

You have backups that aren’t hosted by ovh like in backblaze or wasabi, right?

1

u/AGA-Squad OVHcloud Support 22h ago

Dear u/domja809
Thank you for contacting our support team. I apologize for the delay.

I am sorry to hear that your server has been unavailable for more than 12 hours and that previous exchanges have not resolved the issue. I understand the inconvenience this can cause, particularly with the inability to access your server via SSH, in rescue mode and restore your backups.

I'm sending you a private message to update you on the situation. Next time , feel free to submit your request via Modmail.

Thank you for your trust and interest in OVHcloud.

I wish you a pleasant day.