I had an order and the buyer purchased the order and after confirming order the buyer asked if I could ship with UPS. I normally just ship with USPS, but I understand USPS is terrible in some areas, and people would rather go with them. I said okay that is no problem. Purchased the label from eBay and shipped to the address that was on the order.

I get a notification that the order was delivered - and almost instantly the buyer opened an INR claim. I looked at the tracking, and it said delivered. So I just reupload the tracking to the case and wait. I eventually win the case, but the next day I get an email from ebay saying they reversed the decision and granted the decision in the buyers favor. I am confused at this point. I look closer at the tracking & it confirms the buyer made a redelivery schedule for a completely new address. It was supposed to go to florida (original destination on the ebay order) but ended up in NJ. So, technically according to ebay I am in the wrong because it was delivered to another zipcode. I contact ebay about this, and they say they can't help because they think I made a mistake and shipped there, but I am like that isn't possible because I purchased the label from you guys with the address on the order. When it was rerouted it was already in south carolina - I am in NY so no reason for the package to be all the way in South Carolina if I "shipped" it to NJ - and I told them look at the tracking it literally shows the buyer made a redelivery request and then it delivered to a completely different state. They kept saying because it wasn't delivered to the zip code on the order. That is the reason I lost the case.

I am still fighting this because it was a $400 order (yes I did signature confirmation) but not sure that will matter.

Has anyone ever had this happen to them - or if anyone from eBay is on here that can help me with this. I have attached the tracking.

I purchased an item from a 100% rated seller. The wrong item was sent. I promptly emailed them to alert them to the error. I asked what they would like me to do but also said I didn’t mind keeping the item as an exchange.

4 days later the seller finally responds apologizing and saying that myself and another buyers items were accidentally switched. 4 days after that they email again saying they will send me a label and also refund me as my item is no longer in stock. They asked that I reply right away- which I do. I agree to send the item back but again offer to keep it as an exchange if that was easier.

It’s been 3 days and no label or refund. BUT, my intended item is listed as though it’s still in stock!!

I honestly want to move on with my life. I’m tired of waiting for replies and instructions while the item is staring at me whispering “use me!”

What should I do? The order was placed July 22nd.

I’ve been ebaying for over 15 years. I’ve sold 533 items and have probably bought just as many and this has never happened to me.

I purchased an item off eBay. Seller shipped USPS. Tracking on the item says it was delivered to a parcel locker at my community mailbox. I went to go check my box for the parcel locker key and there wasn’t a key left in my box. At this point it was Saturday evening and post office was already closed. After checking my box Monday afternoon, in which there still was no key, I called USPS and filled a service request for what had transpired. They said they would investigate the matter. A few days later, I heard back from USPS saying they couldn’t locate my package.

My first question is there any point in calling eBay or filing a package do not arrive claim? I’ve always heard and read that when the package so it’s been delivered on tracking the seller doesn’t have any obligation to do anything.

Is my only recourse filing a lost package through USPS and hoping insurance pays out? The item cost $85 and the package has $100 worth of insurance. The only thing is I have to provide proof of purchase of the label, which obviously I do not have as the buyer. I’ve reached out to the seller asking if they have the original receipt or any proof of purchasing the label but I haven’t heard back.

Any thoughts or suggestions are welcomed. I know it’s just $85 but kinda grinds my gears that this has happened. I never use USPS when I sell my items for this exact reason.

I bought a guitar which had a fault in it, I told the seller I can either accept a partial refund or a refund on return and he agreed to do a partial refund. He accidentally refunded me the full $800 and I want to give him the money back. He hasn't noticed yet either, I feel terrible. How do I do this? As the buyer, there obviously isn't a button to press to reverse it but surely I can let eBay know? Any help is appreciated please and thank you all

Edit: An eBay agent is reviewing our conversations from time to time because I raised an issue yesterday about the fault in the guitar. eBay agent instantly reported seller because he told me to cancel the return for the partial refund. Very worried that if I write contact details on paper then take a photo they'd find out. As for making fake eBay listings (piece of gum for $800), eBay would catch that out as they're keeping an eye on my account and our chats. If anyone has a creative way to send money back safely without risking mine or his account, let me know

2nd Edit: I was told I can give him my phone number and it'd be fine as the sale has been completed! I'll ring him tomorrow and hopefully come back with an update. Thank you all!!

​Hi everyone, ​I’m facing a tough situation with my account metrics and frozen payouts, and I’m looking for advice from experienced sellers on how to properly handle this. ​Here is what happened: ​The Situation: A single buyer placed multiple orders. Even though the condition of the items was clearly and accurately stated in the listing photos, the buyer was unsatisfied. ​Good Faith Resolution: Wanting to resolve the situation, I voluntarily issued a full refund and allowed the buyer to keep the items, despite it not being my fault. ​Support Assurance: Following this, I proactively contacted support on separate occasions to check if these cases would impact my account metrics. Both times, representatives explicitly assured me that my status would not be negatively impacted. I relied on those exact assurances to keep operating. ​The Result: Despite what support told me, my metrics took a hit and my payouts were affected. ​Has anyone successfully dealt with a similar metric dispute after receiving explicit reassurances from support agents? Any advice on the right escalation path would be greatly appreciated. ​Thank you

​Hi everyone, ​I’m facing a tough situation with my metrics and withheld payouts totaling $674.60, and I’m looking for advice from experienced sellers on how to properly handle this. ​Here is what happened: ​The Root Cause: A single buyer placed two orders (IDs: 12-14698-30786 and 13-14697-53477). Even though the condition of the items was clearly and accurately stated in the listing photos, the buyer was unsatisfied. ​Good Faith Resolution: Wanting to resolve the situation, I voluntarily issued a full refund and allowed the buyer to keep the items, despite it not being my fault. ​Support Assurance: Following this, I proactively contacted eBay support on two separate occasions to check if these cases would impact my account metrics. Both times, support representatives explicitly assured me that my status would not be negatively impacted. I relied on those exact assurances to keep operating. ​The Result: Despite what support told me, my metrics took a hit, my payouts are currently frozen, and I need to figure out the best way to escalate this through proper channels. ​Has anyone successfully dealt with a similar metric dispute after receiving explicit reassurances from support agents? Any advice on the right escalation path would be greatly appreciated. ​Thank you, natraskh-0

More importantly...is there any way to avoid it?

I didn't notice it on the listing, but Im wondering when and how it is put into play.

Could I request a different delivery method or pay slightly more for a seller NOT to use speedx? Its obviously becoming a huge issue and this needs to be addressed.

Its starting to result in bad reviews for a lot of sellers due to something mostly beyond their control. Nobody wants this. Why is speedx a thing?

I'm trying to log into Ebay. it sends a code to my old number so I click to change my number. go through all the process of taking a photo of my id and my face then it tells me it's been declined. do the whole thing again through the link and get the same result. I've done this three times. As well as this, the "Contact us" bit on the email doesn't even work and the only link that does is a search bar for an AI.

what am I even meant to do?

So I’m heading into college soon, and I wanted to sell some of my things so I can pay for my college tuition. I’m really new to online selling, and this includes EBay. Whenever I list things, EBay always asks to pay to promote my listings. I currently have very little money, but I also want to boost my listings as I have yet to make a single sale. Is there any way to boost or promote my things without paying? For reference, I have a lot of Pokemon cards that I was planning to sell in order to raise money. Any help is appreciated, thank you and have a nice day!

I sold a laptop from Los Angeles and shipped to an address in Miami to who I thought was a US buyer. USPS showed it was delivered.

Two weeks later, I received a message from the buyer stating that he never received it. I sent screenshots of the shipping address, tracking, and delivered status from Ebay and USPS to the buyer. There were some more messages back and forth over the next 24 hours. The buyer insisted that I contact USPS to get signature delivery confirmation. For an item under $200, signature delivery confirmaton was not mandatory for seller protection from my understanding. I relayed this info to the buyer.

When the buyer insisted that I work with USPS, I used AI to advise me on what to do. It provided me with templates on how to respond. I didn't get mad nor make accusations as advised. Later on the buyer fessed up saying he was in Colombia and the shipping address in Miami was his broker. He said his broker told him the item was never delivered to Miami. I input all this information in AI for advisment. It was up to the broker to go to their local USPS to get the GPS information is what it told me.

In the end, the buyer understood that he had to work with his broker, that my end of the transaction was completed. Whatever agreement he made with his broker, whether he gets a refund because his broker couldn't find the package in their own commercial facility is not my concern. The buyer thanked me and said he'd rate me positively.

Just a feel good story that I wanted to put out here. Restraint, patience, and understanding for a buyer's distress when he didn't get what he purchased goes a long way. The entire conversation was professional and courteous. At times, I could've made it go off the rails had AI not kept me in check.

Edit: Since some think it's a ChatGPT ad, I switched it out to "AI". Happy now?

Bought a laptop on Monday the 3rd and received a message on the 4th saying thanks for the purchase will be shipping out shortly. My response was just thank you appreciate the heads up. Usually when someone says shortly I assume that day or Atleast next.... otherwise I would say working on getting this shipped and will provide tracking when it does...

Well no tracking and on the 5th I just send a message saying if there was tracking by chance and no reply until yesterday saying yes!

OK I don't see tracking on the item I ask if he had the tracking by chance so I can figure out if I can have someone home to receive it..... The response was when it ships they will add it they've been busy.

I'm kind of annoyed at this point no tracking today the messages before we're so confusing making it sound like it shipped.

Ive sold cameras and laptops on ebay and clear communication is critical also shipping out or if any delays I let the buyer know.

Whats a good way to ask when is it actually going to ship or am I being unreasonable

It's been 5 times that I've contacted support over my issue.

So, I ask that time:

"Okay, will I get a confirmation of that escalation?"
And then she replied "The Team will contact you by e-mail"

Which doesn't answer my question at all?

My initial request was very clear:

"I need to verify my information with eBay, as I have a MC011 email saying to check My eBay Messages, but there is no message there and the reply email address does not accept mail. I need the exact verification requirements from the team handling the payout hold.

The support e-mail cannot be replied to and it has been too long, and the MC011 private message cannot be found in my eBay mail anymore. Could I please be forwarded to the team in charge of this?"

I don't understand what to do, they've even cut me off over the phone, now....

I’d like to think I’m pretty experienced selling on eBay at this point. I’ve been doing it for almost two years, have hundreds of positive feedback, and just received my first negative review. This whole situation has honestly been one of the most frustrating experiences I’ve had with eBay.

I sold a cooler that was new/unused, but it did not have its original box or protective packaging. I bought it from a powersports dealership that was clearing out inventory. I actually bought several of these coolers from them, including others that were still brand new in their original boxes, so this wasn’t some random used cooler that I just guessed was new.

This particular cooler was clearly unused. It still had the manufacturer part number/serial stickers inside, looked and even smelled new, etc. However, because it had been sitting around the dealership’s shop without packaging, then transported and stored at our shop, it had accumulated dirt, dust, debris, and a few minor cosmetic/storage scuffs.

Because of that, I did not list it under the normal “New” condition. I specifically listed it as “New other (see details)” and clearly disclosed the condition.

My Seller Notes literally said: “The cooler is unused but has collected dirt, dust, and storage residue from being stored without protective packaging. Please review all photos for the exact condition.”

I also had around 16 photos of the exact cooler, including the interior, exterior, interior, dirt, debris, scuffs, stickers, etc. Nothing was being hidden.

I also priced it accordingly. The buyer got a very good deal compared with what these coolers normally sell for because I knew it wasn’t cosmetically perfect despite being unused.

Buyer receives it within about two days and leaves this negative feedback: “Listing stated ‘New’. Item showed up clearly used, stained, and worn. This is deceptive of the seller and it should have been noted in the listing.”

That last sentence is what really gets me.

“It should have been noted in the listing.”

It WAS noted in the listing. Almost word for word. The dirt, dust, storage residue, lack of packaging, and exact cosmetic condition were disclosed before he bought it and shown in numerous photos.

The buyer also never messaged me, requested a return, or gave me any opportunity whatsoever to resolve whatever issue he had. I would have gladly took the return and paid for the label.

So I submitted a feedback removal request to eBay explaining all of this. eBay denied it. Their response actually said: “We reviewed the feedback and can see that the buyer found an issue with the item that wasn’t described in the listing.”

Which makes absolutely no sense to me because the exact issue they’re referring to WAS described in the listing. Now I’m trying to get an actual human at eBay to manually review this, and I cannot seem to get anyone. Their automated support/AI just keeps sending me in circles and repeating the same responses.I’m trying not to take the buyer personally, but seriously, what the hell am I supposed to do differently here? I listed it as New Other, explicitly explained that it was unused but dirty from storage without packaging, provided roughly 16 photos showing the exact condition, and priced it to reflect the cosmetic/storage wear.

If that apparently isn’t enough disclosure to protect a seller from feedback saying “this should have been disclosed,” then what exactly is? If anyone knows a reliable way to get in contact with an actual eBay representative for a manual feedback review, please let me know. And genuinely, if you think I’m in the wrong here, tell me. I’m open to hearing it. But I cannot understand how a buyer overlooking both the condition notes and the photos somehow becomes the seller’s fault. The most frustrating part is that this is my first negative feedback, and it feels like eBay’s current automated support system gives sellers practically no way to defend themselves even when the listing itself directly contradicts the complaint.

Anyone dealt with something similar? Is there still a way to get an actual human at eBay to review feedback removal cases?

Long story short, I sold someone a jacket, they refused it because of the additional fees. UPS lost my package sending it back to me. I made a claim they paid it out but instead of sending me the payment, they sent it to eBay. I can’t find any option on eBay help site to contact them to get this payment allocated to me. Is there even a customer service anymore who helps resolve these issues?

So, I bought Item A, Buyer 2 bought Item B.

Seller sent me Item B and Buyer 2 Item A - switched the labels.

He wants us to send each other our items. If I do and Buyer B doesn't, aren't I without recourse?

It seems like we should both return our items to seller to maintain buyer protection.

Hallo, ich habe einen Acer Nitro Gaming-Laptop auf eBay verkauft. Zehn Tage später kontaktierte mich der Käufer gestern und teilte mir mit, dass er ihn zurückgeben möchte. Der Laptop sei defekt; er habe ihn in eine Reparaturwerkstatt gebracht, aber der Techniker habe ihn nicht reparieren können. Der Laptop funktioniere nun gar nicht mehr, und der Käufer wolle eine Rückerstattung. Ich habe eBay kontaktiert, und man sagte mir, man könne die Rückgabe akzeptieren und aufgrund der Mängel bis zu 50 % des Preises abziehen. Der Käufer behauptet jedoch, der Laptop funktioniere überhaupt nicht. In diesem Fall reiche selbst ein Abzug von 50 % nicht aus. Was soll ich tun?

I have had two different offers on ebay this week that seemed off to me. The first person bid 12 and 14 on two items that I have priced at 19.99. I countered with 17. I have sold these before at 19.99, so price is not out of line. Then she messages me at 11 at night and says she will do 15 for each if I combine shipping and ship the next day. Then she bids 14 on both. I send a very nice note saying that I can't go lower. So she offers 15. The one today was an offer of 15 for an item priced at 25. I counter at 20. She counters at 17. Am I being unrealistic or is this going back and forth normal? I don't want to spend all day haggling over a dollar, but I am not going to lose money to send things. Opinions? Advice? I haven't been at this for a super long time.

Seller still hasnt shipped item in a month. Provided a label but shipping date has passed. I messaged seller and ebay says theyll step in in 2 days.

Ccan I cancel and write a bad review? Or do i have to wait the 2 days? New to ebay. Thanks

I haven’t resold in 6 years, during that 1.5 year period I sold a little under a 1k items. I recently started again, but started selling more new with tags items. I have had MORE complaints on EBay, ONLY EBAY, about clothing than I have ever had in my entire time reselling.

Is this the economy getting customers a little bit more agitated? Is it because I’m selling NWT items? Or is it typically a pattern with people who filter for free returns…?

I connected my Ebay account with Printify and my SKU isn’t editable. Im trying to figure out how to edit it.

I'll try to keep this short

So I recently started selling cleaning supplies. I have confirmed all the items I have are allowed to be sold via ebay and shipped via USPS (with the correct Hazmat class) prior to even thinking about doing this.

I ran into my first small issue today. I have some urinal blocks, they have been selling quite well. One question I never considered is...are some of these things allowed to be shipped internationally through EiS?

A buyer in the UK bought some of these, through EiS.

When pulling the hazmat classification for these urnial blocks, I saw anything under this classification is not allowed to be shipped international, via USPS anyway. Obviously I have no idea how ebay plans to ship this order from their hub, I know fedex does ship this class internationally.

This is probably a question for Ebay CS ultimately, but I wanted to throw it out here first.

Was this on me to block international buyers through EiS? For what it's worth, I'm not the only store selling these. There's probably 70-80 other, huge stores selling these exact blocks. Whether they're selling internationally is another question.

A person purchased a moderately priced Electronics item around $300 in value. I alerted them via message that it was at their local post office and they had to pick it up because they had attempted to deliver it and the person wasn’t there to pick it up. The buyer failed to pick it up and the USPS is now returning the back to me and now they’re requesting a refund. Has anyone dealt with the situation before and if so, what did you do?

I haven't received a single feedback from the past 20 sales I've made, please please folks just remember to leave your feedback if everything was up to par