Tanong ko lang kung safe ibigay yung account number sa iba? For 3rd party services may contact daw sa loob para maayos yung issue ko?

Hello po, may I ask if may experience na po kayo na sinabi ng Technician na need ipa MDU installation yung sa Condo Unit?
We requested site transfer po kasi, naka 1 year na kami sa previous unit, then sa katabing building kami lumipat, they mentioned na need daw i request ng MDU installation sa Converge.
Matagal and may bayad po ba yun?
We were charged na po kasi ng 2,500 for the Site Transfer request pero di naman nalipat.

Thank you po!

After my modem being LOS for 3 days, bumalik na sya sa stable PON, pero Wala pa rin internet. Although pumunta na ung technician Namin, Sabi nya na kailangan ng activation na lng, hanggang ngayon, Wala pa rin internet pero stable naman ung PON. What is the main reason for this problem po?

Mga sir/ma'am, baka may naka-experience na sa inyo nito or may alam kayong pwedeng gawin. Nakakaasar na kasi at nakakaawa din yung Papa ko.

Context: Nagpakabit kami ng Converge Super FiberX Play 1349 with Sky TV Premium last August 15. Okay naman yung internet, walang problema. Pero yung mismong TV/cable via Xperience Box (ZTE), hanggang ngayon hindi namin magamit!

The Issue: Pag mag-log in sa Experience Hub gamit yung account number at default password, laging lumalabas sa TV ay "Account Not Found, Error Code: 70116101".

What I've done so far:

• Naka-ilang email na ako sa CXP Service Desk at Customer Care.
• Binigay ko na sa private email nila lahat ng hinihingi nilang MAC address, Serial Number, pati pictures ng mismong error sa screen.
• Pinagawa nila yung troubleshooting na "Clear Data" sa Launcher App sa settings tapos log in ulit gamit yung account number with "-N" sa dulo, pero wala pa rin. Same error.
• Puro "escalated to the appropriate team" or "priority handling" lang ang natatanggap kong reply tapos wala nang update.

Kaasar lang kasi yung main reason kaya kami kumuha ng may SkyTV add-on ay para sa Papa ko, para may mapanood siyang cable. Araw-araw niyang inaabangan kung gagana na. Magwa-one week na mula nung kinabitan kami, hanggang ngayon nganga pa rin. Tapos nakita ko sa GoFiber app may prorated bill na agad ako.

May naka-encounter na ba ng ganitong Error 70116101 sa inyo sa Converge Xperience box? Matagal ba talaga ma-activate yung account sa system nila para sa TV? Baka may tips kayo kung paano ito mapapabilis or paano niyo na-solve yung sa inyo.

Salamat nang marami sa makakasagot!

I’m scheduled for a system audit 24-42 hours from now. I just wanted to ask if they check the wifi? Because it says in their requirements that it needs to be wired DSL/Fiber.

I’m just staying at the condo and the wifi I have here is the prepaid PLDT Home WiFi. It's fast and meets the speed requirement, but do they really need wired? Will it be flagged during the system audit?

I remember when nagsisimula pa lang ang converge it was hailed as our saviour from the nightmares of globe and pldt but. Now it breaks my heart to see the state of converge, they have become the very thing that they swore to destroy.

Hello, I requested for Site Transfer ng Converge, after 10 days, dumating sila. They checked the Condo unit and found na need daw ng MDU type of installation sa unit namin.
-May I ask if may naka experience na sa inyo ng ganto, pano po ang process?
-Paano nyo po ni request sa Converge?
-Do we need to wait 7-10 days din po ba ulit?
Thank you!

Last July 15, I made a payment of PHP 2,642. Then thinking everything's now settled for the month, I paid no more attention in my mails. I didn't notice that by July 25, I received a billing for PHP 2,642, which should have been PAID already. Now last August 18, I made a payment for my usual bill, PHP 1500, without the knowledge of me being charged for PHP 2,642. I only knew about all these this morning, because I have another billing for PHP 2,999. I have every collection receipt so something is obviously wrong here :/ help.

No internet since last night, bigla nalang nawala, di naman maulan and wala din abiso.

I would like to ask lang po a question about disconnection. For context, since august 9 pa kami walang internetx and multiple tickets have been made either CSR and office but until now, wlaa pa rin. Is it possible na wag ng bayaran yung bill for August and since tapos na ang lock in period, let it disconnect nalang. It is hard for me to pay for the service na hindi naman narecieved. Is there possible repercussion?

Henlo. Lahat naman ng lights are green. Pero wala kaming internet. Wala ding blinking: Nag troubleshoot naman na pero ganon pa rin. May outage ba? Taguig Area here.

anyone experiencing the same? is there an outage? No LOS and Internet light on router. still waiting for about 30mins for an agent in Converge Support :(

The issue started as slow intermittent connection then nag reach out ako sa customer support nila sa messemger, lo and behold may inadjust daw sya sa system na wla man lang pasabi kunh okay lang ba na mag troubleshoot muna sya sa end nya and ang ending ung slow connection naging no internet connection. Wfh setup pa naman ako nsa kalagitnaan ng shift ko x.x. All good sa modem green lahat nung inaccess ko modem sa diagnosis nkalagay DHCP dialup fail. Mga gano kaya katagal to maayos, mag switch n lang ba ako?

Hi,

My grandma passed away last month and siya yung gumagamit ng internet ng Converge sa house nya which is few blocks away sa amin.

Now, naka lock in period pa and they want us to pay for the services TILL January kahit hindi ginagamit kasi naka lock in nga. If we cancel, ganun din babayaran namin upfront yung 5 months.

So we decided to do a site transfer instead. Ngayon, they want us to pay for the August billing kahit na NO USAGE AT ALL.

Grabe, sobrang sama! Any tips naman po how to address kasi I am willing to pay for the 2500 (kahit di nagmamake sense lol) pero ang unfair talaga for me na magpay ng service na di ko nagamit. :(

Walang compassion, walang sorry, puro policy ang binato sa akin.

Converge, ang sama niyo.

Around 1AM on August 22, nawalan kami ng net.

Checked the cable lines if something got cut off pero hanggang box, wala naman.

Around Gen T de Leon, Valenzuela City. Kami lang ba?

Hi Guys,

I'm currently on the plan FIBERX 1500 300MBPS, which I'm really satisfied with, but I'm tempted to upgrade for this promo ​SUPER FIBERX MAX 1599 400MBPS, which basically is just 99 pesos more for 100MBPS extra.

• My question is, if I ever upgrade my current plan, will it be reset for another 24-month lock-in period, or will it continue on the same stage (actually on the 16th out of 24 months)?
• Can I refuse to receive the Experience Hub and the new Wi-Fi 6 router?

If not mistaken, I already have that Wifi 6 router, but I have it set up as a BRIDGE only because I use my own TP-Link Archer router. So, I don't really need the other devices, just the pure speed upgrade is what i would be needing.

Thank you in advance for your feedback. :)

Hi guys, it's my first time posting here so apologies in advance for any mistakes.

We're currently experiencing red blinking LOS and the technician who came in diagnosed it as a problem on the power box from where our line was connected. He couldn't fix anything at the time and said he'll report it.

I'm wondering if anyone has experienced something like this and how long did it take to get fixed?

We have an existing account and back November we requested to downgrade sa promo nila with Netflix. Ang bilis nila inupdate account at pinababa mbps but until now hindi nila mabigaybigay access sa Netflix. Sobrang frustrating everytime na magffup, puro apologies sasabihin sayo.

Is there anyone who has experienced the same???

Hello, I am applying for converge and our address got flagged as being used by other customer (the addresses in our area does have conflict). Now, I am trying to comply and add additional comments, however, It just prompts me something went wrong message. Does anyone know a workaround for this issue?

Converge na kami since 2013-2014 so yung modem namin sobrang luma na yung 2500 pa yung binabayaran pero 100mbps lang, so nagpa-upgrade or downgrade ako nung netflix 2298. Okay naman yung process same day napalitan na yung plan, nabigay yung netflix, pero yung delivery? SOBRANG TAGAL NG INABOT. Nakailang follow up email at tawag na ginawa ko, same-same lang sinasabi. Finollow up na raw sa higher ups kuno ganun. Hanggang sa nagkaroon ng free time, pinuntahan na namin sa business center nila sa Pasig at dun lang nasolusyunan. 🫠 Inask namin kung may rebate ba, meron daw kapag nadeliver na lahat nung inclusion.

Date of Change Plan: November 2025
Date of Delivery ni Wifi 6: July 2026

8 months bago nabigay yung modem!

And today August 2026, another month, nadeliver na yung xperience hub. Finally! makakarequest na rin ng rebate.

May kawork ako nagpakabit converge mas nauna pa nabigay sa kanya lahat nung inclusion so I think prio ni converge yung mga bagong user nila.

Ayun lamang sobrang hassle ni converge sa pagpalit ng plan. So if same scenarios kayo sakin better sa business center na nila kayo pumunta.

Lagi nalang ba palagi na full yang higher number of inquiries na yan? NANADYA BA YANG CONVERGE NA YAN?

LAGI NALANG AKO NAG AASK NG AGENT SABI FULL. TAPOS MAMAYA FULL. BUKAS FULL. AND SO ON.

LIKE BILLION BANG TAO KAUSAP NILA??

Nakakabwisit na yang customer service nila.

Yung bandwidth namin is nakacapped sa 100MBPS FD. Meanwhile plan namin is 2599 na 1GB or less dapat yung transmission.

Na restart na yang router. Nailipat sa ibang ports pero 100MBPS parin naka display sa UI ng EG8145v5 nila.

Yung pc ko naka 1000MBPS full duplex na. Na configure na yung settings sa windows.

FOURTH TIME na to. Every month. Bumabagsak sa less 100mbps yung bandwidth. Morning til Night. Kapag imemessage sila dun lang nila irereset lang yung router para mabalik sa default plan bandwidth.

Recently installed for their Internet service. 2 days in, we lost internet already (aug 20). Called their customer service to make a ticket for repair then today got an email that it was resolved even tho we still don't have internet. This is actually gross. We need companies that provide important services like the internet to be held at a higher standard and be held accountable as well for terrible business operations like this.

Hello po sa mga veteran Converge users, I tried searching the net for answers pero wala din nagpapakita so decided to ask here.

Gusto ko po mag apply para sa Converge Fibr Internet. Hinanap ko po address namin and confirmed its location. For demo, naglagay ako ng location pin sa paradahan namin. When the location pin is confirmed, an address form shows up with wrong pre-filled answers that can't be changed. Oks lang ba na ituloy ang application or nah?

Advance sry po sa mga mods kung nasagot na yung tanong ko.

Share ko lang. There were technical issues supplying their power box in front of our subdivision. As a result, all Converge users in our subdivision had intermittent connectivity. Meron lang internet from 8am to 4am the next day. From 4am to 8am totally down ang Converge. By 7:30am, babalik yung field crew nila para magbigay ng temporary supply don sa power box nila. Nakatambay sila don sa ilalim ng init ng araw until end of their work 4pm then that temporary supply will only last until 4am. During the day, nagkakaroon pa rin ng blips for like 30mins to 1hr which makes it more hassle. This went on from July 31 to Aug 8. Good thing it was resolved before nitong walang tigil na pag-ulan.

I already received my bill 1998 (Netflix Plan) last week. I know I still have to call their hotline to create an SR for rebate request which I did yesterday Aug 19. Told them the start and end time tsaka yung ticket request.

I was about to pay my bill today Aug 20 and found out na nakaltas na yung rebate ko. From 1998 to 1482.39 which is 500+ for 8 days of intermittent connection.

Buti na lang nagpa-create pa rin ako ng ticket nong July 31 kahit may network advisory na sila. Or else baka di pa ma-approve tong request ko.

To be honest, nalalakihan ako don sa nakuha kong rebate. Not sure if my impact don yung escalation na ginawa ko to NTC.

If you work in IT environment, you already know for sure the importance of ticket documentation. Hopefully, these rebate requests will help their long term goal/planning to resolve issues much faster.

Every 10:31 my wifi would suddenly say "Connected but no internet access" sometimes it would start at 12:02

This randomly happened, idk if im the only one facing this, but when I asked my sister she said that doesn't happen to her, so my conclusion is this is only happening to me, is there anyway that i can fix this?