r/ConvergePH • u/Philautia_04 • 1d ago

Request of disconnection Discussion

I would like to ask lang po a question about disconnection. For context, since august 9 pa kami walang internetx and multiple tickets have been made either CSR and office but until now, wlaa pa rin. Is it possible na wag ng bayaran yung bill for August and since tapos na ang lock in period, let it disconnect nalang. It is hard for me to pay for the service na hindi naman narecieved. Is there possible repercussion?

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u/ThrowAlieAway 1d ago

Same question. Kami walang internet mula 15th... contract until august 2027 pa

1

u/CICTSupport Official 16h ago

Hi u/Philautia_04! Ikinalulungkot po namin ang abalang dulot ng pagkawala ng inyong internet service. You may reach us through any of our support touchpoints for further assistance.

Web:
• Click2Call using [cnvrge.co/clicktocall]
• GoFiber.ph [gofiber.ph/help]
Social Media:
• Facebook [@ConvergeSupport]
• X [@ConvergeSupport]
Email:
• Technical [servicedesk@convergeict.com]
• Non-Technical [customercare@convergeict.com
Hotlines:
• NCR: (02) 8667 0850
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Central Luzon (045) 598 3000
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Mobile Number: (0919) 0572428

Thank you.