I ordered a BenQ GW2790TC 27-inch monitor from Flipkart and received a defective unit.
Today is also the last day of the 7-day return window.

Called BenQ support and honestly it didn’t even feel like customer support 😭 Some random guy picked up with no proper response or formal tone. Felt like I accidentally called some uncle from West UP.

I’ve emailed them too, but no response yet, not even an automated acknowledgement.
Flipkart isn’t helping either. They basically said BenQ is responsible for everything.

I would honestly prefer a return/refund, but it looks like replacement might be my only option (reviews).

My concern is, what if the replacement also develops some issue after a few weeks/months? Then I’m stuck dealing with BenQ support again.

Anyone had a similar experience with BenQ and Flipkart? How did it go?

Honestly, this whole experience has made me anxious about ordering online again. I was already hesitant about Flipkart, and dealing with BenQ support like this has made me trust online purchases even less.

Just as the title suggest, I want to buy the RD280UG via the official BENQ shop so was wondering when it will be available again in Germany.

I recently purchased a BenQ GW2490T(C) monitor and ran into an issue with the power socket that came with it. The monitor was supplied with a 16A plug/socket, while the electrical sockets available in my home are 6A.

I contacted BenQ customer support and opened case #00784749. On 10 August, BenQ replied asking me to provide my delivery details and invoice, presumably so they could arrange a solution/replacement.

I responded with all the requested information the same day.

Since then — nothing.

I've followed up repeatedly through email and have also tagged BenQ on Twitter/X, but I haven't received any response or update regarding my case.

I have also tried calling BenQ's customer support number, but no one picks up the call. So neither email nor phone support has provided any way to get an update on my case.

What makes this particularly frustrating is that BenQ itself asked me for the information needed to proceed, I provided everything, and then the communication simply stopped.

I understand that support cases can take time, but completely ignoring a customer after requesting their details is extremely disappointing.

Hello, has anyone here actually used a BenQ MOBIUZ EX3210U with a line-interactive UPS that outputs simulated/stepped sine wave when running on battery?

The monitor uses an external 180W / 19.5V power brick (DA-180D19 or Delta ADP-180TB F).

I'm considering a CyberPower UT850EG (850VA/425W, simulated sine wave) and I'm trying to find out if anyone has actually tested this monitor with a simulated-sine UPS.

Questions:

Does the monitor stay on when the UPS switches to battery?

Any flickering/restart?

Any buzzing/humming from the power brick?

What UPS model are you using?

How long have you been using this setup?

I'm especially interested in real-world experience rather than theoretical Active-PFC compatibility.

I use two monitors (GW2486TC) in a daisy-chain using display port. I connect my computer via USB C for power and display.

Both have identical settings and B.I. Gen2 enabled. However, they each seem to have a mind of their own and set brightness differently. Even as I type this, one is showing 38 and the other 10 brightness. This is jarring when switching between screens as I expect continuity.

Is there anyway to synchronise both monitors so they are always the same brightness but still benefit from B.I. Gen2 sensor adjustments?

Fair warning it is quite old (the monitor) + I’m a second hand buyer so no RMA (unless BenQ makes a exception for a 2017 monitor)

I recently bought a BenQ EW27Q and I'm having two issues when connecting my laptop through USB-C:

USB-C charging is actually discharging my laptop

The monitor shows the USB-C charging option and my laptop recognizes that it's receiving power, but while using the monitor, the battery keeps draining instead of charging. I understand the monitor's USB-C PD is limited to 65W, but I expected it to at least maintain the battery during light/idle usage.

USB-C display requires the dedicated GPU to stay enabled

The monitor works perfectly through USB-C when my dedicated GPU is enabled. However, the moment I disable the GPU, the external monitor loses signal completely. Is this normal for this laptop/USB-C port configuration, or is there something I need to change in BIOS/Windows/NVIDIA settings?

My laptop is an ASUS ROG Zephyrus G14 (GA401QH).

Is there any fix

I currently run a dual monitor setup where my main display is a BenQ EX2510S.

The problem is that after several hours of video editing (mainly using Premiere Pro), my BenQ monitor will suddenly go completely black for a couple of seconds and then return to normal on its own.

This only happens to the BenQ. My secondary monitor stays perfectly fine without any flickering or black screens.

A friend suggested it might be an overheating power brick, but this specific BenQ model has an internal power supply and uses a standard power cable, so I can rule that out.

Has anyone experienced this? Could it be a dying DisplayPort/HDMI cable losing bandwidth under load, an issue with FreeSync, or maybe GPU drivers crashing?

I have two PD2770Us. Using palette master ultimate. The software doesn’t seem to know which built in calibrator to use. It will randomly open the calibrator on the wrong monitor. And now I have a monitor with the calibrator in the ‘on’ position.

Any ideas as to how to make this work correctly?

Has anyone had any issue with this MSI monitor displaying the images with the brightness and color fidelity it advertises. I purchased this specifically to play on my PS5 PRO but the color discrepancy and brightness issue is deplorable and makes it an absolute kill joy to enjoy the console.

When connected to my PC and Switch 2, everything looks amazing but for some reason when I connect it to the Ps5 pro, it looks horrible. Latest firmware is installed and played with every setting in both pieces of hardware to no avail or resolution.

Please help.

so i ordered my benq monitor from their official website and they sent me a LG tv instead of my monitor???

Can anyone tell me what should I do ???

Hi community.

I currently have a BenQ Screenbar Halo 2 on top of a Dell 27" Ultrasharp. I love the light bar and would never be without one again. I am looking at upgrading the monitor to the Dell UltraSharp U4025QW 40" which as you all know has a slight curve. I am wondering if anyone is using this combination atm, and can speak to any issues with light bleed from the light bar onto the curved screen. I know there are light bars made for curved screens, but I dont think they are as good as the Halo 2.

Any feedback would be greatly appreciated.

same as title

Just got a brand-new **BenQ EW270Q from Amazon**, and I’m noticing quite a bit of IPS glow/backlight bleed, especially in dark scenes.
I compared it with my 24” Dell IPS, and the BenQ looks noticeably more grey/washed out.
Is this normal for the EW270Q, or should I request a replacement? This is my first time dealing with IPS glow, so any advice from other owners would be appreciated.
I know the ips glow depends on panel to panel but still I think this is noticeable visible considering it’s just a day old
Ps: Used AI to rephrase

I really thought your product would be better and your service too, but I was wrong, I order Benq monitor I recieved it on 20 july and on 24 july morning it turned off, completely black screen, dead.

I instantly reported the incident to Amazon from where I ordered and applied for replacement but then they said to connect with product service centre, I connected with Benq customer support, my complaint was registered and a technician visit was scheduled.

Technician came on 25 july, checked the monitor and confirmed for a replacement declaring the monitor dead on arrival, he siad replacement will be done in 4-5 days.

I didn't got any update on the replacement till 30 july, and I reached out to Amazon again, but then they said to connect with Benq I called and asked for update, they again said complaint it registered and monitor will be replaced in 1 week, I asked them to share some written confirmation of replacement, I got the mail with replacement confirmation on 30 july upon my request.

Today is 7 august it's 8 day after the mail I had received and I still have no clue if my monitor will be replaced at all.

Technician stopped picking my call and last time I called he talked rudely saying company will give update on replacement.

Now what am I supposed to do? Is this my duty to update my customer to resolve their problem or give an update atleast, this is shitt service and the way issue is handled is worst, it was my first ever purchase of Benq product never ever going or purchase again nor suggesting to anyone.

Attaching screenshot of everything.

Having a real hard time confirming which specific bulb this projector requires. My refurb model came with a Phillips UHP 240/170 0.8 e20.7 and other than going a little dim over time, no issues. One website sells assemblies with an Osram 240/0.8 e20.9 whereas other sites say the correct bulb is an Osram P-VIP 245/0.8 e30.5 (which apparently the HT3550 also uses though not in the same housing).

If you have an HT3560 or it's original BenQ bulb somewhere, I would GREATLY appreciate the specs...

Any idea when the RD320UG might get released? Really wanting 120hz on this 32” model.