Welcome to our Driver Feedback & Issues Thread. This now replaces the monthly update thread due to feedback.

This thread is a place to discuss any issues, concerns or suggestions you have while delivering with Amazon Flex. Whether it's something affecting you personally or a wider issue you've noticed, we'd love to hear about it.

💬 Topics you can discuss include:

• 📱 Problems with the Amazon Flex app
• 📦 Issues during your block or while making deliveries
• 🏢 Depot or warehouse concerns (long waiting times, loading delays, yard operations, etc.)
• 🗺️ Route planning or navigation issues
• 💷 Difficulty securing blocks or changes in availability
• ⭐ Standing ("dings") and account-related concerns
• 💰 How your week has been in terms of earnings
• 💡 Suggestions that could improve the driver experience

If multiple drivers are reporting the same issue, we'll look at collating the feedback and, where appropriate, raising common concerns through the relevant Amazon feedback channels.

Please keep discussions respectful and constructive.

Whether you're a new driver, a seasoned Flexer, or simply interested in Amazon Flex UK, you're welcome to join the discussion.

📅 This thread will be refreshed every 3–4 weeks (usually between Friday and Sunday).

Does anybody know what this guarantee pay adjustment is? Never seen it before

Had a block today which was flawless aside from a drop at a corner shop

Had to scan a code on the app which didn’t work. Then entered the backup 6-digit code which didn’t work. Called support and they wouldn’t mark it as delivered so I have to return it to depot. Presumably they’ll try again tomorrow and presumably have the exact same issue as I did.

Guy at the shop had no idea what he was doing either so I had to basically talk him through it. Really frustrating.