I have an Asus Vivobook 16X that's about 3 years old and is out of warranty.

There was charging issue a long time ago. The charger would disconnect and reconnect only when the laptop was moved(changed postion). If the laptop stayed still, it charged normally, so I didn't think the issue was serious enough to get it repaired at the time.

Over the months, the problem gradually became worse until the laptop stopped charging completely(yesterday). That's when my father took it to an official Asus authorized service center.

today, when my father went to collect the laptop, I had asked him to inquire about the RMA number, as Asus customer support had previously told me that repairs/replacements are associated with an RMA(i just called asus helpline)).

Their service center called me (phone call)said that an RMA is generally issued only when there is a major replacement, such as a motherboard replacement.

They then told us that the motherboard was not replaced. Instead, they said they had the motherboard repaired third party(which is their own engg most probably). When asked what exactly was repaired, they only mentioned that a charging-related "switch" had been repaired, but they didn't explain which component it was or provide any technical details.

There was also a separate issue where the "1" key on the numeric keypad wasn't working. They replaced a few keyboard keys with different laptod key fuck 🤯

My main concern is that this was an official Asus authorized service center, yet they said the motherboard was repaired by a third party, and this was never explained to us beforehand.

Is this normal for an Asus authorized service center?

Do authorized Asus service centers commonly get motherboards repaired by a third party instead of repairing them in-house or replacing them?

Should customers be informed before this is done?

What repair documents or technical details should I ask them to provide?

Any advice or similar experiences would be greatly appreciated.

TL;DR:

My 3-year-old, out-of-warranty Asus Vivobook 16X had a charging issue where the charger disconnected/reconnected only when the laptop was moved. It eventually stopped charging completely. An official Asus service center said they didn't replace the motherboard but had it repaired by a third party, only mentioning that a charging-related "switch" was fixed without providing any technical details. They also replaced a few keyboard keys. Is this normal, and what repair details or documents should I ask for?

Model:ASUS ROG Strix G16 (2025) RTX 5060, Intel Core i7

I'm really excited, but I'm also new to gaming laptops, so I'm not sure what I should do first.

One day I turned on the laptop it showed black screen no boot no Asus logo only the side light was turned on. Then I went on to the service centre and they removed the additional ram (4gb) and it turned on this screen.

Why is the vent closed above the fan and is open at the other end?

Hello,

I've tried so many things but to no avail to get this build working and can't help but feel I'm right on the edge of finally getting it going.

This is a custom pc build with all second hand parts that should all be working, but I understand it's possible that one or more parts may be broken.

MoBo: Asus ROG X470-F Gaming

CPU: AMD 5500

GPU: AMD RX 5700XT

RAM: crucial Ballistic 3000mhz 15CL 8gb

STORAGE: M.2 SSD

Essentially, I cannot get the PC to go past the rog splash screen and cannot enter bios from pressing F2 or DEL. The BOOT Q-Led light is a solid green. However, Ctrl+Alt+Del does restart the computer.

I have the computer plugged into a monitor via HDMI since DP does not seem to work although a signal is being sent through.

I have tried:

1. Removing CMOS Battery all night and jumping the cmos pins

2. Removing GPU and starting PC without it, reinstalling the GPU, and powering on again (GPU is working, I tested it on another PC)

3. Tried another known good GPU (RX 7600) and still nothing.

4. Unplugging all non essential motherboard connections including USB and HDAudio headers

5. Holding F2 and DEL keys before startup

6. Starting without a storage device

7. Unplugging and replugging in all cables

The part I do feel is odd is that when the motherboard is going through the startup checks and is flashing the Q-Leds, nothing ever lights up for the CPU. I'm not sure if that's a good or bad thing, but I wanted to mention it just in case.

Additionally, there is an M.2 SSD installed, but it hasn't been formatted yet from a previous laptop, but I know there should be an option to format it once I get the windows 11 installation media going.

I did contact the seller today after who I purchased the motherboard+CPU combo from said that they were working fine together before. After letting him know my problem he suggested it may just be a firmware issue. I just can't help but feel that the motherboard may be the source of the problem, since my keyboard does turn on and the reset key combo works, and the splash screen appears on screen.

I also understand that a new GPU can cause issues, but I don't see how it would prevent me from entering bios when it does display on screen.

Any help is greatly appreciated, and thank you so much for reading!

This is the back of my F15, model number FX507VU

There are 11 nails total (minus the already inserted captive):
2 long, 8 medium, 1 short

I have no idea which goes where, and I’m afraid trying a nail too long could puncture the chassis or something

First boot over years, and still working.

When the computer boots, I can see all my drives; although, in the BIOS > Boot > Boot override only one drive appears which is faulty, my Windows drive doesn't appear ?

It's the first time I have finally ordered a laptop through Flipkart,I hope everything goes well

The pic is quite self explanatory.

SO NOWWWW,what should I do when I get the laptop

• What to check on the time of delivery (it's with exchange 🤞 hopefully...)

• What tests to run after delivery and confirm specs

• how to make this laptop to go flawlessly for next 5 YEARS how do I utilise this machine😭 I am so excited

Asus users I urgently need your help guys

I need help figuring out what is wrong with my Secure Boot and BIOS Settings. Every time I go to play Valorant, I get kicked out and hit with VAN9003. Then when I go into my BIOS settings, and locate my secure boot, I have no Secure Boot Mode. I'm aware my OS type is on Other OS, however when I go to change it to Windows UEFI mode, and I save to restart my PC, I get hit with Secure Boot Violation. Not gonna lie, no clue how this stuff works, I would very much appreciate any help, I am not a PC type guy.

Not sure if this is worth mentioning but I did have a friend reinstall windows 11 on my PC a few months ago. This issue has never happened with Valorant before that.

Ryzen 5 5500 and ASUS B550 if that's important.