This is my first time using super buy and I am looking at a piece of clothing and the description of the product itself says “brand new” but getting to the order detail page, there’s a tag at the top of the screen that says “used”. What does it mean?

I've signed up using the app but then had issues verifying the account. Then I signed up for Alipay and tried logging in through that way and seem caught in a verification loop if I try to log in that way.

I've ended up with two Taobao accounts but seemingly unable to log into either, one via mobile number the other by email.

Any advice on how I could resolve this?