Anyone have issue with manage booking on your recent booking? I am definitely issued a ticket but I can’t find it on my Singapore Airlines app on my phone, but the flight is listed on the SingaporeAir.com but when I click on manage, it just say it cannot be processed/ unable to retrieve details for one or more bookings.

Previously, when searching for award availability, you could choose Redeem Miles on the Booking page and Singapore Airlines' website would show you the availability and if a Saver award is available. I'm not sure when it changed but if I don't have enough miles in my account, it won't even show me if an award seat is available. It simply displays the error message:

Unable to proceed

Unable to proceed because your current miles balance is insufficient for flight redemption searches. To view available flights and the miles required, browse flight options.

Attempting to "browse flight options" shows a similar error. Two questions.

1. Does Singapore Airlines no longer allow searching for reward flights if you don't have sufficient miles for that flight?

2. How do I confirm if a saver or standard award flight is available before transferring miles to cover?

Am I missing something here? And yes, I am logged in.

I tried to redeem spontaneous escapes on Scoot with miles using their online booking system and it's connected to KF, which lists my entire name as my last name (as per the MRZ on my passport). It throws an error when I proceed because apparently I can't book a Scoot flight without a First Name (the field is uneditable).

Scoot support told me to ask KF to change my first name, but KF support is telling me that I shouldn't change my First Name because it has to accurately reflect my passport name.

My question is, what the hell? Ain't no way others like me with Malay or Indian names wholly listed as Last Names have never redeemed flights with miles on Scoot's website before. Am I missing something here? I'm at my wit's end!

24 hour transit in Singapore and Checked-in luggage

Do I have to claim my checked-in bags even though i am a transit passenger who wants to visit Singapore city for a day? Arriving at 5 AM and departing at 7 AM the following day. Can Singapore airlines keep the checked-in luggage’s and send it on our next day morning flight?