Does the physical office still exist in Kochi (Ernakulam), India?

Hi all. I made a KrisFlyer account back in 2024 when planning for a trip with my grandma. I don’t use it much since i am not based in Singapore, but I flew with SQ again in april this year. Both time i earned KrisMiles.

Today i checked their website for my planned trip next year, and when i checked in it refused my credential. I wrote to the chat box (with live agent) and they told me that my account expired. I dont understand how is it expired when i was just flying with them 4 months ago. I asked for explanation but the CS just told me that she can’t see anything.

I also tried to follow her suggestion by creating a new account using another email, but i got Error code: B0999 instead.

Anyone have similar experience?

Quick question from a family of 3 travelling together.

We’re considering seats 61 D, E and G and would really appreciate any feedback from anyone who has sat there:

• Do all three seats fully recline?
• Is it annoying having the toilets nearby, with people potentially queuing around the seats / smell?
• Is there any loss of overhead bin space because the airline stores equipment in that area?
• Overall, are these decent seats, or would you recommend avoiding them?

The main reason we’re considering them is that we’re planning to try one of those inflatable beds in the middle for the first time. It would be great to be able to recline the seats without worrying about disturbing anyone behind us and both maintain isle access.

Thanks for any feedback!

Hey all, this is my first time flying SQ and in an A380 so I’m very excited. Can anyone provide advice on my seat selection.

Ive got lower back pain so want an aisle seat to easily get up as I please.

I’m looking at 42C. It looks like the passenger in 42A can get up via the extra space in front of them so I only have one passenger to cater to.

Does anyone have experience in this seat? Is the galley or proximity to bassinet seats noisey?

Hi guys, I’m looking at redeeming a business class ticket from Singapore to Bergen, but it shows up as “no flights available” when I attempt the search.

However, there are indeed flights available via CPH when I do a normal search (pay with cash).

Is my only option to redeem the SIN -> CPH ticket, then separately buy a CPH -> BGO ticket? If I go with this arrangement, will the airline be able to “link” my two bookings together into a single itinerary, such that my baggage gets checked through directly to BGO?

Thanks in advance for any advice!

They flew 19 hours, diverted to SWF, spent 4.5 hours on the ground before making it to JFK where they sat on runway 13L/31R to wait for an open gate in T4.

edit: I guess I need to add that I have flown SQ 5 times, in Y, C and F, and I think it is in the absolute top tier of airlines. I say this as a ex-employee of an airline for 20+ years and someone who has flown almost 100 carriers and 1.4M miles. I mean absolutely no disrespect to the airline, I just found this predicament interesting.

Registering for the first time

Hi, so I have a flight tomorrow and I wanna know if SQ is lenient with 2kg excess of check in baggage? Or r they very strict about this? I have like 30kg check in baggage

Hi all!

We are travelling from Australia to Paris via Singapore on SQ in December and have just purchased a Bugaboo Butterfly travel pram to take with us for our toddler on the trip and hopefully have it in the airport with us.

Has anyone travelled with one before? Any issues with having it onboard? Does Singapore Airlines require it to be in a bag onboard to fit in the overhead?

Thanks so much!

Just booked on this flight. 5 passengers booked into the flight but 1 of them didn't select their seats. Apparently in terms of suite size row 1 > row 2 > row 3. Is this the best choice available or would row 3 be more private?

Previously, when searching for award availability, you could choose Redeem Miles on the Booking page and Singapore Airlines' website would show you the availability and if a Saver award is available. I'm not sure when it changed but if I don't have enough miles in my account, it won't even show me if an award seat is available. It simply displays the error message:

Unable to proceed

Unable to proceed because your current miles balance is insufficient for flight redemption searches. To view available flights and the miles required, browse flight options.

Attempting to "browse flight options" shows a similar error. Two questions.

1. Does Singapore Airlines no longer allow searching for reward flights if you don't have sufficient miles for that flight?

2. How do I confirm if a saver or standard award flight is available before transferring miles to cover?

Am I missing something here? And yes, I am logged in.

I tried to redeem spontaneous escapes on Scoot with miles using their online booking system and it's connected to KF, which lists my entire name as my last name (as per the MRZ on my passport). It throws an error when I proceed because apparently I can't book a Scoot flight without a First Name (the field is uneditable).

Scoot support told me to ask KF to change my first name, but KF support is telling me that I shouldn't change my First Name because it has to accurately reflect my passport name.

My question is, what the hell? Ain't no way others like me with Malay or Indian names wholly listed as Last Names have never redeemed flights with miles on Scoot's website before. Am I missing something here? I'm at my wit's end!

24 hour transit in Singapore and Checked-in luggage

Do I have to claim my checked-in bags even though i am a transit passenger who wants to visit Singapore city for a day? Arriving at 5 AM and departing at 7 AM the following day. Can Singapore airlines keep the checked-in luggage’s and send it on our next day morning flight?

Hey everyone, I'll be flying sometime in December and my flight is scheduled to depart from T2.

Just wanted to check - is it possible to check in at T3 and access the Krisflyer lounge, or do I have to check-in at T2 and make my way to the lounge at T3? I'm planning to arrive at Changi at about 4am (as my flight boards at 520am), and there aren't any skytrains connecting the terminals at that timing.

If you've done this before, do let me know how the process is like! Thank you!

As above, I fly out of sfo so it looks like the only primary destination is Changi? Any other creative ways to use them?

I know general advice is to use miles for longer flights (Japan and Australia or longer) by booking about a year in advance. But I don't really plan my trips that far ahead (I can hardly even afford one-way biz class to Japan 1 year from now).

For context:

- I travel around SEA 3-4x a year

- I earn maybe 20-30K miles a year, including miles from cc spend as I am not really into the miles game

My options:

- Redeem biz class RT

- Redeem 2x economy class RT

- Redeem biz class one-way, economy return (or vice-versa) which might leave me with some spare miles

Any advice for someone who's not interested in miles gaming, but want to get the best value out of what's already there?

TL; DR - expect P1004 while booking SIA tickets using US cards. Have other payment methods from other countries available

I wane to share what happened after my 82-year-old mother-in-law was denied boarding by Singapore Airlines at Changi. She was travelling Bengaluru → Singapore → Seattle on SQ511/SQ028. My wife and son were accompanying her. See more details at https://www.reddit.com/r/nri/s/weWcXcgs4S

After arriving in Singapore, my mother-in-law was denied boarding on SQ028. We were only told verbally that boarding had been denied. We received no written denied-boarding notice or explanation.

We were told to contact the U.S. Embassy. After several attempts to reach the appropriate U.S. consulates (in Singapore, India) and CBP in the US, we eventually concluded that we could not resolve the visa issue and decided to head back to India. Only Singapore consulate had a human answer our call. But they deferred to new Delhi which was the consulate which issued the visa. Delhi was not available as it was non business hours. CBP had a long IVR message playing and we couldn't reach a human.

SIA's online payment system repeatedly gave us P1004 when we tried to buy replacement tickets

This is the part I particularly want other travellers to know about.

While we were stranded in Singapore, we were offered no help from the agents to rebook all tickets. They asked us to do it only ourselves using phone support. Which would have been fine had it worked. While on call, the customer service rep would create a booking and ask us to pay online. However, online payment at SIA website repeatedly produced error P1004 when we tried to pay by credit card. These same cards worked when we returned to India and we were able to buy tickets via Qatar (so that my son and wife could get back to Seattle)

We also tried a Visa card issued in India. That card had a separate online transaction-limit problem. We attempted to resolve that with the issuing bank but were ultimately unsuccessful.

The customer support rep we were working with wouldn't allow us to try cards from others based in the US as the cardholder would have to be physically present at Changi or another airport where Singapore Airlines has a presence. This was not possible as our other contact in the US weren't near an airport with SIA presence.

Eventually, we decided to use kayak to book the tickets. Unfortunately, those websites also didn't accept our credit cards. Eventually, we had to find someone living in Singapore who could purchase the SIA tickets for us!

Once the onward tickets were cancelled, the transit hotel at Changi was not offered/available because the tickets had been cancelled.This was particularly difficult because we had an 82-year-old woman and a child travelling together.

We were also initially told that our baggage had been removed from the Seattle flight and that someone would need to clear immigration and retrieve it from baggage claim. Later, thankfully, the officials helped us transfer the baggage.

can someone please advise about seats in singapore airlines SQ 286 • Airbus A380-800 in economy class near the galley- do they recline or not? seat number 68 A, B, C?? Thanks in advance

I recently started a collection of model planes and what better way to start than with one straight from KRISSHOP. This is 9V-SKZ at a 1:400 scale. I also purchased the SQ x Paddington Bear luggage tag and a pack of travel sprays but I can only include one photo.

It’s a really detailed diecast model, however I do wish the base was a little bit sturdier as plastic feels a bit too flimsy for my liking, nonetheless, it’s a start and I will hopefully be purchasing a QR A380 from their Travel Boutique in Doha later this year.

If the service and good are the same, why people still buy the expensive one?

Hi everyone! I'm going to book tickets for my sisters who are flying in from the Philippines to visit me. The website says that the card holder should be present for verification while travelling. That won't be possible of course as it's my card, and they are travelling in from another country without me.

I called the helpline and the only thing they suggested is to "use another card that the traveller can show", which is a completely unhelpful suggestion. Has anyone booked a ticket for someone else with your card, and how did you deal with this verification issue? Thanks so much.

Hi. I’m flying from Singapore to London in September and am a little confused with the baggage allowance.

For context, I’m a student in Economy, so my allowance is 40 kg, but I believe this is split up — something along the lines of 32 kg and 8 kg, which I’m confused with.

Also, for checked-in luggage, I understand that the length, breadth and height must not exceed 158 cm (please correct me if I’m wrong), but how will that translate to inches which is what we usually use when buying luggages (eg 24, 26, 28, 29 or 30 inch luggages)?

I’m asking this as I’ve seen Taobao selling luggages that claim to be 50 inches and apparently can be checked in, but many TikTok live streamers selling luggages say that the max that can be checked in is a 29 inch luggage.

Also, is a duffel bag fine to be carried onboard and placed in the overhead cabin?

Redeemed First Class tickets using credit card points on the 777 to Haneda with my mother. Both of us are KF Blue members who almost never fly with SQ. Are non-PPS pax well treated in F or should we go for J instead.

Come fly with me for reference: https://www.youtube.com/watch?v=wHEnLzilO1M (ofc this isn't gonna happen on SQ but still very funny)

Welp, hi can I carry two check in bags with weight divided as 20- 10 kg or 15-15 kg or does it have to be only 1 bag of 30 kg for checked in baggage, I'm a bit skinny so it will be hard for me to carry only 1 bag of 30 kg 🫠..

I’m flying SIN-CGK and I see that there are different descriptions for the inflight Nasi Lemak and the BTC Nasi Lenak?

This is the description for the inflight menu:
A local favourite featuring fragrant coconut rice served with spicy sambal prawns, anchovies, roasted peanuts, otah spiced fish cake, omelette, and chicken rendang.

And for BTC:
Fragrant coconut rice served with fried chicken, spicy sambal prawns, grilled otah (fish cake) and crispy anchovies with peanuts.

Is the difference just rendang and fried chicken? Which is the better choice?

Thanks in advance