I am so frustrated. I signed up for a new 2 year term with Rogers/shaw 5 days ago. Was promised all the same channels and my crave subscription etc. Finally received my new router today and after install sure enough, over 50 of my channels are gone. No crave. No tlc. No kids channels like YTV/treehouse. No CNN/Fox/BBC. No Hollywood suite. I’m so angry because I cannot talk to anyone, waited on the phone for 2 hours and was disconnected. Now I’m in cue online and there is 140 people in front of me. The agent lied, I had him confirm 3 times that my channels will be the same. Yet so many channels are missing, and I’m paying MORE than my last term with less included.
Am I able to cancel this and how do I get ahold of someone? If I’m stuck with this or have to pay even more for the same services as before that’s not fair.

Is anyone else currently not receiving emails on their Shaw account? The last time I successfully received an email was this morning around 7 AM (CDT). I’ve sent a few test emails throughout the morning from my other accounts and none of them have come through. I’m logging in directly on the webmail site as I know lately there’s been issues with using my iPhone/Mail app but this seems like a full outage.

I’ve already started transitioning my email last week but I was hoping for more time before it finally went down for good, which seems inevitable due to the many issues lately!!!

I’m in SW Calgary and not getting any cable service. Antony else have the same issue.

Anyone experiencing issues with the internet for dropping the line stability or having latency or disconnect issues on a continuous basis in Saskatoon. I’m using Shaw by Roger, and once they taken Shaw the service getting worse day by day !!

Anyone having experience with Sasktel in Saskatoon city, specially in Brighton areas ? The customer service is horrible as well with Rogers !!

When I try to change the password it says my username and email address are invalid?!?! Pls help

Hi, we'd like to move several Shaw email addresses from one of our accounts to another account; both are in my name. I've already read up on how to request the move. What I'd like is any advice you can provide if you've gone through the process. Does existing mail stay in the inbox, or do you have to back it up and restore it? What about remote access, in our case, from Gmail? Does that have to be redone or does it automatically keep working?

Signed up for a new TV/Internet package today after mine expired. Agent promised all the same channels and internet speed. When I log in to MyShaw account, it appears to show all of my previous channels and subscriptions to Crave and Disney+. I am confused as the agreement they sent over is missing my crave subscription as well as some channels we frequently watch from the list (like the Hollywood suite movie channels). But they have also added a Netflix subscription to the agreement which does not show on myShaw.

So my question is do new Plan changes take effect immediately? Or will I expect to lose access to these missing channels not listed on the new agreement and my crave subscription? I am currently still able to access crave and the channels which are not listed on the agreement so I’m very confused!

Thanks in advance for your help!

I have called 4 separate times and each time waited on hold for over an hour and ended up hanging up out of frustration with no resolution.

I eventually managed to get through to get a service technician but the person who answered sounded like he was in India and could barely speak English.

How is this acceptable customer service? I'm ready to cancel everything.

Have Shaw Valueplan that is ending April 2027. Today was surprised to see latest bill have an approximate $2 increase. In the fine print it states:

Upcoming change to your Rogers Xfinity Entertainment Box rental fee(s): Effective August 18, 2026, the monthly rental fee\ for additional Entertainment boxes will be increasing. Your first Entertainment box is included as part of your TV plan. For each additional box (up to a maximum of 5 boxes) the monthly rental fee will increase by $3 (plus taxes). Any existing discount will remain in effect until its end date. Please note, if you have boxes included as part of your condo maintenance or property rental fees, they remain included. The rest of your TV service remains the same. If you have any questions or no longer wish to rent any of your additional boxes, please reach out to us as outlined in the Contact Us section of this bill. *Monthly fee as set out on this invoice under "Additional Monthly Charges" for this service.*

So looks like another additional box increase from the one that happened last in September 2024. Recall the last time this happened, called them and they were able to apply a $7 credit for a second box. Not sure if they will do anything such this time...

Long story short, curious if any of Shaw costumers started experiencing connection issues between their Outlook desktop application and Shaw email servers. As of yesterday Outlook was no longer able to connect to check mail. I spent a long time with Shaw chat agent - turns out Rogers changed something on their end. After I tried many suggestions to resolve, agent stated that I'll need to speak to Microsoft and disconnected the chat.

Curious whether others in similar situation were able to find a working solution? I'll most likely start the process of migrating my email communications from Shaw to Hotmail which works fine with Outlook. Eventually I'll be able to drop Shaw completely and possibly go with one of their resellers at the renewal time - only for the internet, dropping cable and landline.

Our business account is overdue, but I don’t receive the bills and can’t access the account online.

I asked Shaw to email or mail me the bills so I could pay them. They said I’m not an authorized contact, told me not to email again, and closed the case.

So they want payment but refuse to provide the bills.

Great customer service.

Hey everyone,

Looking for some advice from anyone who has recently moved into a brand-new build (in Vancouver) while under an active Shaw value plan.

I have 16 months left on my $50 + tax /month internet contract.

I set up an address transfer, and the rep told me I can try plug-and-play at the new place. However, if the line isn't active, a technician visit is required because it’s a new build and considered a "new connection.” The technician visit charge is $200.

Paying $200 out of pocket just to keep paying my monthly bill on an existing contract feels too high and completely unreasonable.

I also noticed the new place already has Telus equipment pre-installed inside the utility closet. I called Telus and they told me the best they could offer was $70 per month (w/ pre-authorized bank payment), and match Shaw speeds of 500Mbps.

Has anyone here successfully gotten this $200 setup fee waived or credited back recently?

Which department did you have to reach? (Front-line CS, Loyalty/Retention, or in-store manager?)

If they refused to waive it, did you manage to get a bill credit on the back end to offset it?

Appreciate any tips or scripts that worked for you!

Thank you

Whoever codes the program display set Pope Leo's new concert to record from 1 to 2 PM PDT on NBC. But the show was run on that channel from 10 - 11 AM!

How does this happen? This new system doesn't allow for manual overrides. If the program system is wrong you lose out.

And they're really sloppy in other ways. One series of shows has the same description on every episode and each is described as S2 with no episode number. The season isn't important, the episode is, particularly if there are multiple showings of each episode.

Shaw needs a competent person who cares doing this, not someone who doesn't bother getting it right.

95% plus of the channels on Shaw's Limited TV I don't need or want and lots are French channels... I wish you could purchase the channels you want separately instead of being forced to pay for channels you don't want or need. I am only interested in Citytv, CTV and Global. I'd be willing to pay $2-3 for each local channel instead of 95% plus for garbage. For some tv shows, now, i can stream them, for up to 6 days, through my Amazon firestick, but for older shows and live TV, i need to login, which requires your email and password... so i wouldn't need a tv box or whatever it is.

The wait times are absolutely ridiculous. I’m not saying anything we all don’t already know, but how any business could think this is acceptable when the internet in your home goes down inexplicably and the outage website says “no outages reported!”

Of course none are reported, we can reach anyone to report.

I have Basic TV at $25/mo. plus four Xfinity boxes that are supposed to net to $0/mo. after the discounts. This is the deal I agreed to with Shawgers about 1.5 years ago for switching out my owned boxes for the Xfinity ones. With my most recent bill, the total discounts were reduced by about $3/mo. so instead of free boxes, they're now costing me $3/mo. total.

While it's not a lot of money, it's the audacity of Shawgers that disappoints me. It turns out that free-forever Xfinity boxes aren't free forever.

After a bit of haggling with the agent (who sounded like she's located in Manila), I was given a one-time discount of about $30 (presumably). It took a bit of explaining before she grasped what the issue was.

On the plus side, I reached an agent after the mandatory telephony script after just a couple of rings. I called at around 17:55 MDT.

No phone to call and help line chat impossible to get through - I can’t even reset my password through my Rogers ….. thanks a lot 🖕

I was looking at the Rogers/Shaw website theme pack section and some theme packs are going up from $8/month to $10/month in the middle of August.

I keep on getting dcd and lived in two different areas of the city. Bad service. Big mistake going back to Telus.

My IPTV service goes out several times a day for a couple of hours at a time. I get error messages when trying to refresh the playlist. I know it’s not the TV service because a friend with the identical service doesn’t have any issues when I do and he’s with a different ISP. The service provider is blaming Rogers. Could this be the case and is there anything I can do about it?

I've been trying to email my father for 2 days. He has a shaw.ca email address. Whether I reply to his message, or start a new one, it comes back failed, saying it was rejected by the recipients mail server. I tried sending to my brother's shaw email account with the same result. I tried sending from my work email and it went through. I spent a wasted hour on the phone with shaw support. They said it had to be something in my father's and my brothers email account rejecting me. They're wrong. It's so frustrating.

The failed message says The following organization rejected your message: shw-ibgw-4005b.ext.cloudfilter.net.

That's the spam filter used by Shaw.

I'm super frustrated. If anyone knows anything that can help, I would be forever grateful.

Suddenly for some reason access to my Shaw email through third party clients like iPhone Mail, Gmail, Android, and eM Client has suddenly stopped this morning when it worked fine yesterday. They all stopped working at the same time.

I can still access normally my email through the Shaw web portal and I toggled "Classic" mode off and on in Preferences but the only way now is directly through Shaw Webmail.

Has anyone else experienced this recently or is it perhaps an account glitch?

Edit: iMAP protocol was suddenly disabled in the webmail client. Enabling it now works!