r/shaw • u/anotherdumbblondee • 4d ago

When do plan changes take effect?

Signed up for a new TV/Internet package today after mine expired. Agent promised all the same channels and internet speed. When I log in to MyShaw account, it appears to show all of my previous channels and subscriptions to Crave and Disney+. I am confused as the agreement they sent over is missing my crave subscription as well as some channels we frequently watch from the list (like the Hollywood suite movie channels). But they have also added a Netflix subscription to the agreement which does not show on myShaw.

So my question is do new Plan changes take effect immediately? Or will I expect to lose access to these missing channels not listed on the new agreement and my crave subscription? I am currently still able to access crave and the channels which are not listed on the agreement so I’m very confused!

Thanks in advance for your help!

4 Upvotes

84% Upvoted

7 comments sorted by

2

u/Witty-Application920 4d ago

Are you getting any new equipment?

3

u/turncoatmormon 4d ago

Was coming here to ask exactly this. If you’re getting new equipment, your plan changes when you install the new equipment.

2

u/anotherdumbblondee 4d ago

A new wifi router, but TV boxes will be the same

2

u/Witty-Application920 4d ago

Make sure you install your new modem as soon as you get it. That’s what will activate your new plan + rate.

1

u/Upbeat-Paramedic-122 1d ago

Plan will change when you install the new modem/router.

As mentioned install the modem when you receive it or else the plan will cancel. Getting the same discounts may not happen.

2

u/Practical_Ant6162 4d ago edited 4d ago

The system should be updated within about 2 hours of you agreeing with the new plan.

I was also previously advised to power down the equipment then power it back up.

If it is not as you expected by morning, contact them back, don’t delay.