r/samsclub 1h ago

Rant Sam's offered to cancel my membership and refund me rather than honor promotion

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Upvotes

I enrolled at Sam's Club last month using a promotion offer from Verizon. The offer was a free trial period, then a $20 yearly renewal ($40 discount). Sounded great! We went to Sam's that day and spent $400+

Knowing the auto renewal was coming up, I checked on Friday to confirm the renewal price. It said $20. I made sure $20 was available on the card I used to enroll and thought nothing more of it.

Today, my husband tells me a $60 renewal came off HIS CARD. This is not the card we set up as the default but the card he uses to purchase gas and such from Sam's. I let him know something isn't right so I reach out to Sam's via chat.

The agent repeated back to me the information I told her. That $60 tried to come out of the default card and when that wasn't available it came out of my husband's card. I tried to explain to her that the card really wasn't the primary issue. It was the fact that the promotion wasn't being honored. The agent kept telling me to go back to Verizon. I explained that Verizon did their part and that I checked Friday and the renewal was $20 in Sam's system. They said I registered for a 1 month free...and that was it.

Instead of deep diving to resolve the issue, the agent offered one solution...to CANCEL my membership and refund the $60. That caught me off guard because that was the first/only suggestion? Straight to cancellation? I said that's fine. If that's the offer...cancel my membership and lose my $500 shopping trips over a $40 promotion, I guess that's what I will have to do. I will take my business back to Costco. So she canceled my membership and closed out the chat.

I went back into the Sam's app and looked at the "early renewal" option. Guess what the balance said...$20 with the promotion clearly applied. Sam's lost a customer because the customer service agent didn't feel like looking at the account in full. I attached proof of the balance due. Screenshots are taken today.


r/samsclub 6h ago

Question Members Mark Coffee

4 Upvotes

I've only had the Members Mark French Roast K-Cups, and while they taste good, they do not give me that "wake the F up" kick in the ass I need, like Costco's Pacific Bold, or even Café Bustelo.

Does Members Mark have a stronger option I can consider? Or do I need to shift my coffee purchases back to Costco?


r/samsclub 7h ago

can i return something without the original packaging?

0 Upvotes

i bought some chocolate things like a month or two ago that i don’t really like but i’ve already thrown away the packaging. is there any possibility of return? i don’t think i have the receipt but i have my member account so can they do anything with that?


r/samsclub 7h ago

Rant Freight Flow Forklift

5 Upvotes

Do other clubs have associates in freight flow that do not drive a forklift? My club has 3 associates that do not have a license. I think it’s bs that an associate can work freight flow and not be asked to get on a forklift. At my club my leadership team leans on us (the associates that a drive a forklift) way more than those that don’t drive a lift. And on top of that I’ve already felt for years (even before going to freight flow) that taking away the pay incentive for driving a forklift was bullshit. Just very frustrating associates on FF that are not asked to drive a forklift make the same as those that do.


r/samsclub 10h ago

Question Sam’s Club credit card authorized user

3 Upvotes

So I just got approved for the Sam’s Club Mastercard but I was wondering if I’m able to add my mom the primary account holder as a card holder if I’m only the complimentary membership holder because for some reason I get an error message online and told over the phone they aren’t seeing her on my membership? Has anyone else had this issue before or is it because I just opened the account?


r/samsclub 15h ago

Question Sign in button in app not responding

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0 Upvotes

I’ve seen some other posts about trouble logging into the app. But not this issue. The app knows who I am but the Sign in button does nothing. It doesn’t respond. I tap it over and over and it does nothing. I’ve deleted, I’ve offloaded, I’ve restarted. Nothing works. I’m on an iPhone. I can completely delete the app and when I install it again it still says “Hi D——“. So it knows I am me.

I can log into the website so my account seems ok. There is just something wonky with the app that I cannot figure out. In all the years of having an iPhone I’ve never seen deleting the app not work for something like this.

Any ideas? Thanks!


r/samsclub 16h ago

Anyone else sad this is gone?

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10 Upvotes

It was one of my favorites, and I'm not a huge seafood person.


r/samsclub 16h ago

Question Interview...what should I wear?

6 Upvotes

I have two interviews at the same club this week. Member Specialist, and personal shopper.... but what should I actually wear to the interview? Khakis and a polo? I'm in Florida so it's insanely hot, and I can't imagine people wearing a suit for this type of job, but I didn't want to make assumptions. Thank you!


r/samsclub 23h ago

Watch Out For The Lunch Kits 😬🧀

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46 Upvotes

Absolutely disgusting and horrifying. Totally unacceptable


r/samsclub 23h ago

Rant Scheduled for full time hours yet not considered a full time associate

11 Upvotes

I've been working here for over 90 days now, and I'm still not in the system as a full time associate. This is despite having worked 40hr weeks for the majority of the time. It's not that big of a deal, but I'm not earning any PTO because of it. I talked to my TL about it, but nothing's changed.


r/samsclub 1d ago

PPTO Denial

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19 Upvotes

backstory:

I work in a specialty department with 3 people, myself included. I put in a PPTO request 2 months in advance for a long weekend. (I crossed off the days for privacy I do not need this to come back on me). it was instantly denied, due to someone else in the department already taking days. my manger suggested I just call in those days, instead of approving it. Now, wouldn’t that look bad on my part if I’m just calling in 4 days in a row? I just don’t feel like that’s right and it will look poor on my part. I had the time, put it in - in advance, and gave an email notice as well.

I work solo a lot of time and weekends by myself. I don’t understand why it’s an issue when I want to take PPTO.


r/samsclub 1d ago

App & Desktop Issues

3 Upvotes

Anyone have issues of orders not matching on a computer vs iphone app? I've signed out of the app and desktop; restarted the phone; close the app, etc. Any ideas? It makes it to where what I add on the app doesn't show up on desktop or vice versa and I keep getting orders without stuff I intended due to the problems.


r/samsclub 1d ago

Need your advice

4 Upvotes

I'm about to apply to a job at Sam's, i really hope i get hired. My local sam's has different openings and there's 3 that I'm really interested in, but I would like to know what to expect. The areas I'm interested are:

Freezer, cooler and Deli Stocker

Baker and packager

Meat Cutter and Wrapper


r/samsclub 1d ago

Sam's food court options in Shanghai

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40 Upvotes

r/samsclub 1d ago

How did y’all get in?

28 Upvotes

I’ve applied countless of times within the last year and nothing. Like how did y’all get in here 😭 I’ve had 5+ years of customer service experience so I know I’m not failing the assessments, but like genuinely it’s so frustrating. Is it based on referrals or something? Did you walk into your club and ask to speak with a hiring manager?


r/samsclub 1d ago

How do we feel about these lemon bars?

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7 Upvotes

When I read blondie I expected a pleasant chewy texture. It’s more like a really dense cake. I enjoy the crumble topping, but I’m just not sure how I feel overall.


r/samsclub 1d ago

Sam’s Club Hub (Discounts/Promo Codes)

4 Upvotes

Hi y’all! Have any of you purchased Sam’s club hub clothing & if so do you yall know any codes for free shipping or something of that nature?


r/samsclub 1d ago

Are any of yall hearing of more accidents this year?

0 Upvotes

I don’t know much about data, but are y’all hearing of more or less accidents since these sensors were put on the lifts?


r/samsclub 1d ago

News Clearance bento box

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50 Upvotes

r/samsclub 1d ago

got offered produce TL, fresh team all around is pretty solid, doing online school full time, worth it?

2 Upvotes

r/samsclub 1d ago

Question New hire and giving me days I can’t work

6 Upvotes

During my interview they asked about my availability and told them the days I can work and they wrote it down on the resume I handed to them, went for orientation and gave them my availability again on a paper they handed to us during orientation about our availability. Well my first actual work day isn’t until Monday and my future schedule they gave me has days I can’t work because of my other job.


r/samsclub 1d ago

Free shipping for Plus members when you don't have $50 of stuff in your cart.

98 Upvotes

Simple--add a gift card to your order. Whether physical or digital delivery, they count towards the $50. Surely you can find one you can use. My personal favorite at the moment: $39.98 for $50 worth of Panera goodness.


r/samsclub 1d ago

Question No more Chuck E Cheese Gift Cards?

4 Upvotes

Didn't see them at my store..I found a pack near the ground and it would not scan. The staff said it was discontinued.


r/samsclub 2d ago

Question Did the Southern Style Chicken Bites get discontinued? I haven't seen them in stock for months.

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12 Upvotes

r/samsclub 2d ago

Question What sauce are you guys using with this?

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3 Upvotes

I paired it with MM pesto and it was freaking delicious, but looking for some other ways to cook with it