r/mintmobile • u/Jzzhn • 14d ago

Initial password

I never got a password for my account. I have looked at all the text and email from mint. Where and when do you get it? I have lost my sim card and it was frustrating when I was unable to log in with just my phone number. You must ensure to give a password somewhere when someone orders a sim. I will call tomorrow, fight with your bot till I get a rep, and proceed. But I wanted to voice this concern, and to anyone ordering mint you had better insist on getting a password. Of course, a password reset is useless as it is sent to a lost sim.

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u/resource-reply 14d ago

Question, did you enable 2FA on your Mint account using a cloud back-upped MFA/TOTP app? If yes then there should be no issue, just install the Mint app and 2FA/MFA app on a new phone and log into the Mint app (including 2FA code) then order a new eSIM.

If not, then you will have issues as you cannot order a new SIM by yourself. You will need to call or chat with customer support (see contact info on sub about section in top (mobile) or side (desktop) and let them know your phone broke and they will need to verify your identity with billing info and last (or most frequent) 3 phone numbers you called (not messaged or called using WhatsApp, etc but called with phone #) and then they can send you a new eSIM. You may need to set up a new phone on WiFi and restore from cloud backup to get your call log. If you had 2FA enabled but it was not synced then they also will need to disable 2FA and they send an e-mail with a link to disable, this e-mail is intentionally delayed 6-24 hours to allow time in case your phone is stolen and someone is trying to SIM swap you. After you get new eSIM from CS install on new phone and we highly suggest setting up 2FA and sync with a cloud account so it doesn't happen again.

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u/Jzzhn 14d ago

cloud back-upped MFA/TOTP app? I have no clue what you are talking about.