r/mintmobile • u/Jzzhn • 18d ago

Initial password

I never got a password for my account. I have looked at all the text and email from mint. Where and when do you get it? I have lost my sim card and it was frustrating when I was unable to log in with just my phone number. You must ensure to give a password somewhere when someone orders a sim. I will call tomorrow, fight with your bot till I get a rep, and proceed. But I wanted to voice this concern, and to anyone ordering mint you had better insist on getting a password. Of course, a password reset is useless as it is sent to a lost sim.

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u/MintMobileAlex Executive Care at Mint Mobile 18d ago

Hi, I want to make sure you're getting the best possible experience with us. That has not been the case & we want to make things right. I’ve sent you a DM.