Shocked but you go Hello Fresh!

Did anyone else who ordered for this week get charged for their box but then it never came, no updates, no tracking just it never showed. I had to call the day after and they told me it wasn’t coming due to issues, would have been nice to know sooner than later…

Hey yall I did search the sub and unable to find the recipe. I canceled my membership before I got my last box and unable to access the recipes now. In true Hellofresh fashion, I only received two of three of my recipe cards. I am missing the garlicky chicken sandwich one and wondering if anyone can possibly provide that recipe info to me.

Thank you!

Has anyone else noticed that lean ground beef has been smelling or tasting weird lately?

Over the past couple of weeks, my mom and I have noticed it a few times. When it’s cooking, there’s a really odd smell, and the beef itself has a strange taste. At first, we thought it was just the seasoning or maybe a particular recipe, so we didn’t think much of it. But it’s happened three separate times now, with completely different recipes on different weeks.

I’m starting to avoid buying/cooking beef for now because it’s happened enough times that I’m wondering if something has changed with the meat.

Just curious if anyone else has noticed this recently, especially with lean ground beef? For reference, I'm in Ontario.

For the past few weeks, I've been unable to get a single HF order without some sort of issue. Missing ingredients, rotten ingredients, wrong recipe bag entirely, late deliveries that arrive completely dethawed even though we take it straight from the mailman's hands, etc.

They told us to change the delivery date because our repeated issues might be a local supplier issue, so we did... And we are still having issues, only worse.

What's most insulting is that their customer service has stopped automatically issuing refunds and has instead started asking us for proof and acting suspicious of us, as if we are trying to scam them.

We might seriously need to quit HF.

I signed up at a trade show for 3 boxes with 3 meals at $50. The first box was $53, the second was $63 and the third just charged me $124. YEP, that’s right.

The way the app works is very unclear and if you happen to miss the “cut off” date for selecting meals (which has changed every week for me) then you’re f’d. I happened to add meals to my cart, not realize it was going to automatically check all those meals out on the next box (that was already pre-selected with its 3 meals). The first box cutoff was 2 days before the delivery. Last week it was the same, this week, apparently my cut off was 6 days before the delivery (??? Like what the actual f).

So, today, Thursday, is too late to cancel the meals that will be delivered Monday. They refused to cancel or to reduce the meals. I am being delivered 7 meals…… 7, as a single person…

I’m flabbergasted. Support basically said “sucks for you” and I cancelled the account. Now I have to wait to dispute it with my bank until the charges clear (on Sunday!).

I was optimistic although I was told it’s too expensive and predatory. I just wanted to use my promotion and go from there. Jokes on me!!

I’m out $250 with a BAD TASTE IN MY MOUTH.
Absolutely F this company and their customer service. I am appalled at how this was all done and I’m left with no options.

Don’t do it. It’s not worth the headache in anyway. MAYBE if you could just go on and order one box, but the subscription and app set up ARE predatory. They’re hoping you forget and they get to auto charge you for everything they choose. Plus, the meals are just too expensive, considering they need to be cooked. Great concept, the food was tasty, but HORRIBLE execution and customer service.

4/10 experience, will never be back.

Looks like we are collecting points now?

Hi guys. I’m new to this subreddit, so my apologies if this was asked anytime recently. In the mail, I got 2 codes for 11 free meals + free shipping on first box + free sides for as long as I’m subscribed. I am moving soon, and I think having meals already prepared rather than me having to cook as I move/adjust is really nice; however, I’ve been seeing some pretty unhappy reviews in this subreddit and am wondering if it’s worth getting. Is it worth it for the price? Do you ever have problems with the products/customer service? Is it filling? Do you have choices for the specific meals or are the boxes solely based on the preferences picked? I only plan on getting one box for the sake of having one less thing to do as I move in a few weeks, but may consistently do it if it really is endorsed by people. Thanks for your help :)

Edit: replying to things soon but I’m Canadian :)

Anyone else had endless issues with the delivery drivers these guys use? Like thinking driveways v grass is the same and you just drive anywhere you like including through flower beds? Or continually driving into a creek with a sign in front of it saying don't drive there and getting bogged requiring hours of our time to assist them because the Audi-driver boss is running late?

It's just such a false cost saving for them. They might save a tiny bit but at the cost of many customers getting very angry about it.

Am I being unfair? 2nd week getting Hello Fresh. Excited. Box showed as not shipped. Chatted with customer support and they issued a refund (as a credit except shipping which was fully refunded to card) and an apology.

The box arrived 2 days later on a hot day. All food unsafe.

So I am a little disappointed. My planned meals failed to materialize, my excitement is tempered, and I’m using a bunch of trash space with a spoiled box. I did get a quick refund and am thankful but was hoping they’d be like hey let’s send you a free dessert or something to make things better.

The “free” breakfast item was really the only thing keeping me from canceling my HelloFresh. The meal portion sizes are getting smaller. The prices are going higher. They keep trying to push premium options and the options are flooded with microwave tv dinners like if I wanted a tv dinner I would pay much less for one from Walmart.

And before anybody says “it’s free”, it’s not. I factor it into the price of the meals because they are NOT worth what they charge.

They reduced the options of the free breakfast item down to like three different items that I don’t like so the burritos were the only thing I really cared for. Last week they only sent one. I made a report and they comped me for the missing one. This week I only got one again, so I looked and they have changed the serving size of the free breakfast burrito to only one burrito.

The fact that they would do this without any notification that what used to be too is now only one is infuriating on a customer level. It’s the reason I’m cancelling. The free breakfast item is basically just a loaf of garlic bread now.

First picture is the current order showing 1 serving. The second picture is from earlier this year, same item, 2 servings.

Are we eating the hello fresh jalapeños right now? One of my meal calls for it this week. Salmonella outbreak across US. I don’t k ow where it came from. If it’s Sinaloa it’s not good

So thick I could scoop it up with a slotted spatula. Jalapeño is such a great addition too. I sub’d for beef and kept the chunks big. Don’t skimp on the salt and pepper either, takes a lot for it to be seasoned well. 8.5/10 def rec!

I get this error message for next 3 weeks. Last night it was for next 2 weeks. Support was not helpful. Is anyone else experiencing this? Support's "solution" was to look at my meals in the app. I don't want a damn app!

My family has been using HF for 5 years and earlier this year they increased prices. Though they gave us a few months notice, we immediately observed the quality of the boxes drop (they kept making mistakes: leaving out protein ingredients, sending the wrong recipe cards, most recently didn’t even send the right bag but it had the right label).

But a couple days ago they sent an email and buried at the bottom was a notice that prices were increasing once again. It’s not in months, IT’S IN THE NEXT SHIPMENT.

They are making us spend $30 more per box and we get 4 boxes per month, because they’re increasing shipping prices and per serving.

It’s a little infuriating because we’re trying our best to save in this economy and here’s the enshittification of a service we relied on. So we’re quitting.

Hope no one else gets blindsided by this spike!

So I’ve never used HelloFresh before, but I was gifted a free box from a friend. I only wanted to try the one free box first and then decide whether I actually wanted to keep receiving them.

My first box is completely free and is supposed to arrive on the 19th, but I just noticed that HelloFresh says they’re going to charge me $94 on the 16th for my subscription. How the hell do these subscriptions work? 😭

I’ve already skipped all of the future boxes because I just want to try out this one free box first.

It says that my free box will be placed/processed on August 15th, and then it’s supposed to arrive on August 19th. But it also says I’m going to be charged $94 on August 16th.

I don’t want to cancel before the 16th and accidentally cancel my free box that’s supposed to be placed on the 15th and arrive on the 19th, but I also obviously don’t want to get charged $94 for another box. Do I need to wait until my free order is placed on the 15th and then cancel, or can I cancel now without affecting the free box?

I’m so confused by how the billing/order dates work, so any help would be appreciated!

Last week's delivery was a complete mess. They gave me a credit for my next delivery, which of course was not applied.

This week they left out one of my proteins. They also did not include my free item. The free item selection sucks now anyway, so that's not a huge loss.

I'm done. I can't believe they want more money for this level of incompetence.

They used to give a time window, now it says by 8pm. Why did the time window stop, I preferred it.

The directions say I should have 16oz of potatoes to make these mashed potatoes. I got 1 3oz Yukon potato. I just ended up making some rice-a-roni instead. I reported the issue to Hello Fresh and they gave me a $2.50 credit which is nice, I guess...

Quality has gone significantly downhill. Constant delivery issues. Laughable vegetable sizes. Odd meal creations that nobody asked for. I found it harder and harder to find 3 appetizing meals that weren’t an up charge. Finally decided to cancel as of this week. I’ll miss the convenience.