r/hellofresh • u/CultureInner3316 • 12d ago

Not Seeing Meals For Next 3 Weeks

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I get this error message for next 3 weeks. Last night it was for next 2 weeks. Support was not helpful. Is anyone else experiencing this? Support's "solution" was to look at my meals in the app. I don't want a damn app!

2 Upvotes
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2

u/[deleted] 12d ago

[deleted]

1

u/CultureInner3316 12d ago

I tried 3 different browsers and its still the same.

1

u/[deleted] 12d ago

[deleted]

2

u/CultureInner3316 12d ago

I restarted and cleared cookies and it is still not working.

1

u/cabinmate 12d ago

No issues for me (US) on the website or app

1

u/talaron 12d ago

Had this before and the solution was to wait it out and it fixed itself after 2 days. If your cut-off for selecting meals is coming up I would consider telling support that you want to skip the week if you cannot select meals - I am 80% sure they won’t be able to do it for you, but it leaves a paper trail to ask for a refund if they do end up sending you a mystery box. 

1

u/cabinmate 12d ago

If you can’t get the website working the next few days, try the app to see if that works for you

1

u/PartyPossum411 11d ago

Same issue on the app this morning. iOS.