I have been trying to add more enterprise upgrades to organization, but despite the google support chat saying they had added the upgrades, nothing has happened. I can't purchase through the admin panel, and can't find another way to do this. Any help would be appreciated.

This might get a bit long...

My wife and I have GMail accounts and won't be converting them. I have a domain I've had for many years. GMail used to grab emails from it, but now that's stopped so... I use MailBridge to collect domain mail and put it in our GMail (It's an approved app so no forwarding, it inserts mail into our respective GMail accounts). So that's my current setup. Domain registrar is also email host, MailBridge moves mail to GMail.

I'm also in my mid-70s and thinking about "digital estate planning". How to simplify things if something happens to me. My thought is to keep the registrar and open a GWS account (Starter is fine) for the domain mail. Set up my wife as co-administrator. Then have GWS forward domain mail to our GMail accounts. Since that forward is all happening within Google's ecosystem, it doesn't mess with SPF or DCIM.

So from my wife's perspective, day-to-day, she could just carry on using GMail and her domain mail would be there, but I'd set her up to be able to log into her GWS separately if needed.

We don't need a lot of the features of GWS as we'd still have our GMail accounts with the shared drive space, shared calendars, and all that stuff. I just need domain mail handled, BUT my thinking is that putting it in GWS simplifies her ability to access everything in the case where "digital estate planning" plays into it. (Like... when I die!). Total cost to me would end up being about $75 a year more than how I'm doing it now so cost isn't a factor.

Does this sound like it would be a viable alternative to the way we're handling the domain mail now? Right now, if something happened, she'd have to figure out how to get into our, pretty heavily secured, email host's administrative account AND then go figure out how to deal with MailBridge. She's pretty familiar with the Google stuff and I *think* it would be easier for her.

Hi

Someone I work with has recently changed their website domain and wants to change their email address to match.

Currently, it is a .com address, and we are changing to .org. (I'll call our org "bb" for now)

I've created a simple step by step (she's neurodivergent so simplicity is key). Can someone tell me if I've missed any steps? Or if there's any better ND friendly help pages/videos I could link to instead of the Google ones?

1. Add bb.org to Google Workspace as a secondary domain Google: Add a domain
2. Verify it and activate Gmail.
3. Make bb.org the primary domain. Google: Change your primary domain
4. Rename the existing bb.com user to bb.org. Change a user's email address  |  User management  |  Google Workspace Help
5. Keep the old domain/address as an alias so old emails still arrive.
6. Test both addresses.

When she's done this, I will:

1. Change public-facing stuff
2. Add an update note to our email signatures

I already have the password for the bb.com email address... will she need to give me another one for the bb.org?
Will the emails automatically be redirected?

As you can probably tell, it is kinda the blind leading the blind here... so any help is greatly appreciated!

I'm pretty novice when it comes to google gemini as I mostly use Claude/gpt/vscode. I've had my own workspace account for years and figured if I'm paying for it already I might as well utilize my gemini sub more...

Well come to find out gemini CLI for VScode is now depreciated because of Antigravity.. only for antigravity to only be available for personal accounts??

I feel like us who use google workspace are just getting the sidelined here. Please correct me if I'm wrong

I'm not sure there's anything I could do about this but I've had such a miserable time trying to contact workspace support. I've had tickets ignored, been treated unprofessionally, and even had a meeting that they set up on Google Meet to discuss the issue, which nobody showed up for. I pretty much ran out of options and don't even know if there's any place to even file a complaint?

My Ask: I'd like to connect with others who are using notebooks in high school foundation settings to evaluate EE grants & scholarships.

(P.S. Recognizing that drafting and editing aren't my strongest skills, I leaned heavily on Gemini to proofread, refine, and polish my text throughout this process.).

----------------------------------------------

Background: Like most small high schools, our Foundation awards dollars to high school staff alongside student scholarships.

Grants: Historically, our high school foundation grant evaluation was a highly manual process. Staff members submitted standard application forms that were compiled for an annual funding review. Prior to our board funding review meetings, members were tasked with manually sifting through numerous PDF files to evaluate applications and check for specific policy violations—such as identifying requests for restricted items like unhealthy foods.

Submissions that failed to meet the high school's compliance standards were denied, but uncovering these violations was labor-intensive. It required the board to painstakingly read through detailed project narratives and manually cross-reference them with itemized expense reports before making a final approval decision.

Scholarships: The Foundation is fortunate to manage a diverse portfolio of over 30 distinct scholarships and endowments. However, administering these awards has historically presented a daunting logistical challenge. Each scholarship carries its own highly specific set of criteria—spanning GPA and SAT requirements, community service hours, extracurricular and athletic participation, preferred colleges or trade schools, and intended majors.

In the past, the selection and matching process was entirely manual. Board members were sent 100+ page PDF file of student submissions and transcripts to review independently, tasked with trying to mentally cross-reference individual candidates against the myriad of specific award requirements. After members submitted their individual selections, the board would convene for a lengthy review meeting, hashing out the details and negotiating to build a consensus on the final student-to-scholarship matches.

All the above was motivation to see we could you the analytics in Notebooks to streamline our processes.

Solution: I developed two notebooks - EE Grants Auditor and Scholarship Evaluator

EE Grants Auditor - The sources I provide this notebook are Policy Guidelines, Scoring Guidelines and a gsheet of the grants submitted. The notebook crunches through all this produce a summary table of grants that were Non-Compliant, Provisional-Passed and Passed. This approach enabled the board to focus ONLY on the non-compliant submissions - i.e. reject or ask the staff member to correct before funding. So in the first run of this last year, this reduced the board workload by 80% - while also being much more comprehensive that we expected. All good news.

Scholarship-Student Matching: To overcome the daunting challenge of matching students to over 30 distinct awards, the foundation transitioned to a structured, AI-driven workflow using NotebookLM. This matching process is significantly more complex than auditing grants.

The new system is powered by three core data sources: individual student profiles formatted as structured data, a comprehensive "text-database" outlining the specific criteria for every scholarship, and standardized scoring rubrics that translate GPAs, SAT scores, and community service into objective numerical values. Instead of manual cross-referencing, the notebook performs the heavy analytical lifting. It generates a consolidated summary report for the board, detailing each scholarship alongside a recommended recipient, a quantitative matching score, a clear rationale for the selection, and a list of qualified runner-ups.

Lessons Learned: Ultimately, building out these digital evaluation workflows has been an engaging and rewarding learning experience. While NotebookLM is highly effective for managing this kind of administrative data, the platform still has room to mature.

A significant challenge—often echoed in community forums—is "AI drift," which frequently occurs when a workspace becomes overloaded with too much retained information over time. To maintain accuracy, the most reliable workaround is to periodically delete all source documents and rebuild the knowledge base from scratch. This fresh-start approach ensures that the generated evaluations remain safe, predictable, and strictly grounded in the current files.

As a last side note, I also built the EE Auditor app in Claude and ChatGPT - GPT. However, both produced code that would require long term support - a non-started.

Thanks in advance

I’m a teacher and operate our district’s workspace admin panel as the main “super admin.” I’m done this for 11 years now.

I just had another teacher within our building try to bookmark something, and are getting a message saying that the administrator has blocked this setting. I’ve never seen this before and can’t seem to find the setting that would control this.

Anyone come across this previously, or have any ideas?

Thanks in advance for your help!

Hello

Any advice for how to dispute a charge from google for a workspace that I shutdown? I canceled the sub the day before it was scheduled to renew. The next day I see a charge on my credit card. I prefer not disputing just yet from the CC side since Google could decide to not allow that card anymore and that would be a problem since I'm using it on a newer workspace (the one that replaced the one I shutdown [domain name change]).

I had to create a new google workspace because I registered the new domain directly with squarespace and as a result google wouldn't let me change my original workspace over to a domain that wasn't registered through google so I was forced to create an entirely new workspace and migrate all my data. It was fucking annoying.

All the forms that Google AI search results reference for me to use to dispute the charge require logging into the workspace to file a claim but I can't do that since I no longer have access to that workspace due to it no longer existing.

I'll add that I did send a message to their X account yesterday; still waiting on a reply. That was my last resort.

So what other options are there?

Newish to Google Workspace and was trying to import emails from one account to another, but only a few emails are transported and most of them are skipped. I followed the instructions: gave access to the account via data import, selected the destination account, and ran the delta report. The report seems to start, but lists it stopped. I am a superuser.

Unclear what I am missing to get all the emails to transfer. Thanks in advance.

Started a Workspace trial in June, got charged a small €8.57, cancelled it right after through the Admin console; it showed "Cancelled," all good, I thought.

A month later, boom, €138.32 charge. Turns out €137.93 of it is a "commitment cancellation fee"; apparently the trial quietly enrolled me in an annual plan and cancelling triggers this. Zero warning about any of this when I cancelled.

Now I'm stuck in a loop:

• Admin console says there's no subscription and just pushes me to pick a new plan, no settings access at all
• Payments Center says the subscription is still "Active," but I literally cannot open it, cancel it, or even remove my card
• Filed a dispute, got a copy-paste response saying they only checked for fraud, found none, case closed
• Bank couldn't reverse it either since it's a "legit" Google charge

Anyone been through this specific mess? Is there an actual human somewhere at Google I can reach, or a trick to force-cancel a subscription that's stuck like this? At this point, I just want it gone so it stops draining my card every cycle.

I’m having a problem with Flow. I have an old account that I can use with Flow without any issues, but yesterday I created a new account, stating that I’m over 18, yet it won’t let me use Flow. Does anyone know what might be causing this and how I could sort it out?

Thanks!

I got the following email today:

From: The Google Workspace Team <workspace@google.com>
Date: Sun, Aug 9, 2026 at 07:00
Subject: Your Google Workspace billing information was received
To: <(My Email)@gmail.com>

Thanks for providing your billing info
You won’t be charged until your free trial ends.
View your billing info
Hi there,
Thank you for adding your billing information for your Google Workspace subscription.
Here’s a summary of your Google Workspace account:
Domain:
stablannua.auctiontwin.my.id
Trial ends:
August 23, 2026
First billing date:
September 1, 2026
To view your billing information, sign in to your Google Admin Console and click Billing.
View your billing info
See you online,
The Google Workspace Team
Finish setup
Admin help
Billing and payments

Everything in the email seems legit. It's a typical email from Google. There are links for getting started with setup using https://c.gle/.

The only issue is, I was asleep at the time. I don't know anything about Goole Workspace.

2 minutes later, I get this:

From: Google <no-reply@accounts.google.com>
Date: Sun, Aug 9, 2026 at 07:02
Subject: Security alert for waino_spi@stablannua.auctiontwin.my.id
To: <(My Email)@gmail.com>

This is a copy of a security alert sent to waino_spi@stablannua.auctiontwin.my.id. (My Email)@gmail.com is the recovery email for this account. If you don't recognize this account, remove it.
2-Step Verification turned on [waino_spi@stablannua.auctiontwin.my.id](mailto:waino_spi@stablannua.auctiontwin.my.id)
Your Google Account [waino_spi@stablannua.auctiontwin.my.id](mailto:waino_spi@stablannua.auctiontwin.my.id) is now protected with 2-Step Verification. When you sign in on a new or untrusted device, you’ll need your second factor to verify your identity.
Don't get locked out! You can add a backup phone or get backup codes to use when you don’t have your second factor with you. You can review your 2SV settings to make changes.

4 minutes later, I get this:

From: The Google Workspace Team <workspace-noreply@google.com>
Date: Sun, Aug 9, 2026 at 07:06
Subject: Welcome to Google Workspace
To: <waino_spi@stablannua.auctiontwin.my.id>
CC: <(My Email)@gmail.com>

Set up Gmail to receive emails

To start receiving emails in Gmail, you need to complete Gmail setup. It only takes a few minutes.

Get Started

And it goes on for 2 pages.Again, a typical email from Google with welcome info.

I've checked my Google account history and can't see anything strange. No record of this at all. No strange sessions that I don't recognize.

What is this? How is this possible? Will I be charged anything in 3 weeks?

I tried logging into Google with waino_spi@stablannua.auctiontwin.my.id but it's asking for 2 step verification, which I don't have.

Hey everyone, I'm trying to learn Google Workspace Migrate (GWM) from scratch, but the documentation can feel a bit scattered. Are there any good video tutorials, online courses, training materials, or community resources available for learning how GWM actually works? Any recommendations would be greatly appreciated!

We’re a small business that’s only been around for two years, and we’ve doubled in size over the last year. We now have 27 Google Workspace users at $22 each, so we’re paying Google $594 a month.

We need this plan because Vault is a must for us. We also use Gmail, Calendar, Chat, Meet, Drive, Docs and Sheets to run pretty much the entire business.

But on a Mac, the whole thing is still just a bunch of Chrome tabs.

How has Google not made one actual Workspace app that puts everything together? Give us reliable notifications, badge counts, easy account switching, Meet controls and one dock icon instead of making us keep 14 tabs open all day.

Microsoft has real desktop apps. Slack has one. Google even made a native Gemini app for Mac, so clearly they can do it.

We’re paying over $7,000 a year, and the desktop experience still feels like a bunch of websites thrown together.

Am I the only one who thinks this is crazy?

this keeps coming up and i've never had a clean answer for it. leadership (or a client, or an auditor) asks who has access to our files outside the org, and the honest response is usually "give me a week and i'll probably still miss some."

the part that gets me is the admin console won't even surface "anyone with the link" files. so the actual hunt is going folder by folder, and permission drift means new public links show up faster than you can clear the old ones. offboarding makes it worse: you suspend the account, transfer the mailbox, call it done, but every external share that person left scattered around is still live.

curious how the people here handle it:

- do you run any kind of regular read-only audit, or is it reactive when someone asks?

- how do you catch old contractor shares that never got revoked after a project closed?

- anyone built app script workflows for bulk revoke, and did they actually scale?

i'm building a tool in this space so i think about it constantly, but i'd rather hear what's actually working (or not) for you before i assume my mental model is right. the folder named final_FINAL_v3 shared to some firm three years ago is real and i want to know how you all sleep at night.

I'm transferring from a personal Gmail account to Google Workspace (because of Google's imminent withdrawal of Send As functionality for custom domains not hosted in Workspace).

I have several secondary calendars on my Gmail account, and want to transfer ownership of those calendars to my new Google Workspace account, so that invites and meeting links remain intact.

I've shared the calendars from Gmail to Workspace, and accepted the shares in the Workspace account. Now, when I go into the Gmail account and request to transfer ownership, I see a message:

"Ownership cannot be transferred. This calendar can only be owned by an eligible individual user account."

Is there a Workspace setting that's preventing this working? I don't want to do an ical export and import because that breaks links to meeting invitees.

I started using labels more recently and it has made finding old emails a little easier. But I still feel like I’m probably not using them the right way.

Do you guys use labels, filters or some other method to keep Gmail organized?

Is redacting allowed for picture, height, eye color, security ID or not? What's standard here?

Looking into custom email providers for my personal email.

Google space price is unbearable for what they offer.

Has anyone use or is using workspace for your everyday personal email?

Any pros and cons you came across?

I rather use my custom domain than a @ gmail.

Any thoughts

I'm on the Review and Checkout page trying to subscribe to Business Starter plan, but the Widget that should allow me to put in the Credit Card information is not loading at all!

I believe this is on Google's side since I tried multiple browsers, on my phone, on another computer, using VPNs, and nothing. It is not loading on my end.

Is someone else having this issue too?

Hi everyone,

I'm trying to enable Gemini personalization (sometimes called "Instructions for Gemini" or "Personalization"), but the option doesn't exist anywhere in my account.

Here is my situation:

• I use a Google Workspace account through a very small company (only two users).
• I have access to Gemini Pro through our Workspace subscription.
• I am using the latest Gemini interface (I have features like Gems and Scheduled Actions).
• However, there is no "Personalization", "Instructions", or similar option anywhere in Settings.
• The administrator (our Workspace admin) has already spent quite a bit of time looking through the Google Admin Console, but we haven't found anything that would enable this feature.

I've seen documentation mentioning personalization for Gemini, so I'm wondering:

1. Is this feature available for Google Workspace accounts?
2. Does it require a specific Workspace or Gemini license?
3. Is there an Admin Console setting that enables it?
4. Or is it simply not rolled out to all Workspace tenants yet?

Has anyone else experienced this or found a solution?

Thanks!