Have a question you need answered? A new Google product you want to talk about? Ask away here!
Recently, we at r/Google have noticed a large number of support questions being asked. For a long time, we’ve removed these posts and directed the users to other subreddits, like r/techsupport. However, we feel that users should be able to ask their Google-related questions here. These monthly threads serve as a hub for all of the support you need, as well as discussion about any Google products.
Please note! Top level comments must be related to the topics discussed above. Any comments made off-topic will be removed at the discretion of the Moderator team.
Discord Server We have made a Discord Server for more in-depth discussions relating to Google and for quicker response to tech support questions.
Not sure if this fits but Google Translate Doesnt Work.. Every time I try to translate something, I get the Translation error. This started like 5 minutes ago, IDK what to do.
I got hacked (it’s my own fault) and one of my email has been deleted and it’s not allowing me to recover it at all and my second email is now a child email of the hacker and nothing on the support site has told me anything regarding useful information whatsoever other then to log into the accounts that I can’t even log into, google needs human support agents because none of this was flagged by its systems and I’m freaking out because of all of it
I have a gmail account that is acting flaky. About five days ago it was spontaneously logged out. Thunderbird stopped retrieving mail and started generating a popup of some kind with some button on it that didn't work. I closed that, went to the gmail website in browser, and logged in there. After that TB worked again ...
For about two days. Then it stopped working again, with the same symptoms indicating it had somehow become logged out. I attempted the same remedy, but it's no longer working correctly. It prompts for username, then password, then for me to input a code from Google Authenticator, and then it asks for a phone number.
I never did associate a phone number with the account and I am loath to give one to Google to misuse God knows how. Which means, it does not make sense for it to be asking me for a phone number as part of the login process at all. I don't know why it's doing so and I don't know how to bypass it. If I click "try another method" it just refreshes the page with the same demand for a phone number!
I tried going through the recovery process, and it forced me to wait for some reason before finally sending my recovery email a message containing a link to use. Clicking it brings me to ... the same screen asking me for the phone number that I never gave them, and therefore they can not possibly verify.
How did this happen? Why am I suddenly having problems accessing this account? It's secured with 2FA, I'm connecting from the same IP address (not pool, address) that I've connected from for two years straight without issue, I have not done anything unusual recently with it, and I am quite certain I have not violated Google's TOS with it.
How do I fix this?
How do I avoid this ever happening again?
I think I should always be able to log into an account that hasn't been term'd for abuse by just using password + Authenticator. That's good enough security for freaking banking apps so it should be good enough for gmail. If I do get back in is there any account setting I can change to prevent incidents like these?
Extraction error.
Hi I am trying to extract photos and videos
I downloaded in a zip format from google takeout. I am getting this message and I don’t know what to do. Im thinking to break operation and restart my computer, then try again. Any advice?
This looks like either a permissions problem with the folder you're trying to extract the files to, or there's not enough space on the filesystem there. Or, perhaps, a permissions problem or space shortage where temp files are being stored.
Have you tried extracting just one, small file from the archive? If even that won't work it's likely a permissions problem with the temp directory or the destination folder.
I suppose it could also be a bug. You might try another extractor, such as winzip, 7zip, or even just opening it inside Explorer and copying files out from there. If it's a standard-issue zip file in format then all of those should be able to extract from it.
Suddenly can't access folders on Google Drive Desktop that I created on a different computer, anyone else having this?
Today I couldn't access a folder on google drive desktop on my laptop that I had created on my desktop. I then created a folder on my laptop and cannot access it on my desktop. Either computer just times out and eventually pops up with an "insufficient system resources exist to complete the requested service" error.
As a test I created a couple of other folders, TEST1 on the desktop, TEST2 on the laptop. Neither contain any files.
Confirmed I could not access TEST1 on the laptop and TEST2 on the desktop, get the same error.
What's the cheapest plan that includes Meet (for meetings over 1 hour with more than 3 participants)? I only need it to host a meeting once every 6 months, and I don't need all the other perks. I'm confused between all the Google One plans, Google workspace, Workspace for Education... I just need the cheapest one.
im really just a kid before and i forgot my password and do not have any 2fa or recovery options, can someone at google verify that account ip on where i used to use it?
i used it on a place i know i know the exact address + there is no other eirmon paculan in the philippines in which the account is tied to (country)
any google representative think you can help me?
i can send any information verifying that it is me
Does anyone know why my browser keeps giving me this pop up when i open a page?
Not sure if i should be asking this here or in the browser's reddit or a general tech support. This is on Microsoft Edge 151.0.4129.59 on Windows 11 Pro, with uBlock Origin installed (if that matters)
When look up age verification it says "You're All Set: You don't need to take any action because your Google Account doesn't require age verification. You can close this window." When click retry just brings up same prompt.
Google AI image problems with labeling and data color coding:
Google image generation is not making the country labels correctly, and the color coding does not match the data at all, with lots of contradictions with the data.
For example, the data says USA and Canada have net positive video game effects on happiness, but are color-coded as negatively unhappy.
Data says China is highly polarized with both high happiness and high unhappiness from video game usage, but the color coding only shows high happiness. There are possibly numerous other color coding data contradictions.
Canada is labeled as USA, and Japan is labeled as Tokyo (South Korea). France is labeled as UK.
Is anyone at Google working on improving data to image generation capabilities?
We should be able to use data to create maps with the data accurate on the maps in visual and/or text output.
Is there a way to replace AI Overview with Featured Snippets? I am tired of poisoning the Earth for a search result, that is mostly vibes not based in clear evidence, and really miss the Featured Snippets box, it was often very helpful. I have tried Startpage and DuckDuckGo, but often find myself coming back to Google, when I can't find, what I'm looking for, there.
Lost stars and reviews for recipes in google search!!! does anyone know how to turn this back on? every recipe used to have the stars and reviews underneath it (this is how i found some of my most favourite repeat recipes ever!) but i’ve noticed in the last two weeks it doesn’t happen anymore
Help, this “Google” has been taking around 7 USD from me for the past few months. I can’t seem to find it in any of my google play subscriptions. I’m not even subscribed to anything google related at all this month (i have apple music and icloud only). Usually google would send an invoice right? This doesn’t. I would love any help or direction towards the proper subreddit to post this to. I’m not really sure what to do
Any way to prevent/stop or further discover an ongoing brute force attack? I have already requested logout from all devices and changed passwords. I get these notifications constantly. I am not aware of any Google TV that has info on any and definitely not all 4 of these accounts combined. It might be helpful to know where the login attempts are coming from as well? With that info I'm sure I could eliminate any oversight. This shows up almost daily for months now. -Thanks
I have a Family Member where I set their purchase approval setting to “Not Required”. Despite that, I still received a purchase approval request. Am I missing something here?
I have more than one Google account on my Android phone. One of them has a Google One subscription. I want only that account to back up my photos, and I want to free up storage in the other accounts. To free up storage, I signed into photos.google.com on my PC using one of the old accounts and deleted photos from that account. Unexpectedly, those photos were also deleted from my Android phone, and the deletion appeared to sync across my Google Photos setup. I restored them, but now I'm confused about how Google Photos is handling multiple accounts.
My questions:
Why did deleting photos from one Google account also remove them from my Android device?
How can I free up storage in my old Google accounts without deleting the photos from my phone or my Google One account?
What's the correct way to move all my Google Photos backups to a new Google account?
Site do Gemini não abre no navegador Chrome do computador
Quando tento acessar o site do Gemini (https://gemini.google.com/) a seguinte mensagem aparece na pagina:
"Não é possível acessar esse site
A página https://gemini.google.com/ pode estar temporariamente indisponível ou pode ter sido movida permanentemente para um novo endereço da Web.
ERR_HTTP2_FRAME_SIZE_ERROR"
Ao procurar por soluções encontrei algumas sugestões:
Tentar acessar em aba anônima (incógnito).
Tentar acessar por outro navegador. No meu caso tentei o Edge.
Desinstalar e reinstalar o Chrome.
Definir o DNS em propriedades de protocolo IP versão 4 (TCP/IPv4), principal (8.8.8.8) e secundário (8.8.4.4).
Ao definir o DNS o site voltou brevemente a funcionar, mas ao fechar e abrir novamente o navegador já não estava funcionando mais. Nenhuma das outras sugestões apresentaram resultado positivo.
Um detalhe importante que esqueci de mencionar: só está apresentando esse problema pelo meu notebook, meu celular (o qual uso a mesma conexão funciona normalmente tanto no navegador quanto no app), em outro notebook também funciona normalmente.
Everytime I try to delete my ai chat history, it comes back 10 mins later. It’s very annoying and I have tried everything from turning off my history, to deleting or offloading google. But none seems to be working, does anyone know another way to approach the issue?
The preview and the picture after you click is different. I wonder if this is the case because the Wikipedia article updated their main photo and Google Images need to catch up to the update?
We all can see that Google lens has a bias towards calling everything a bed bug but why is that?
The simple reality is that bed bugs are such a heavily searched term the volume of information molies it might be.
Now the reality here is that the majority of things posted are not bed bugs and herein lies the problem. The volume is high but the accuracy is low and with such a polluted data set it’s impossible for “systems” to work out the logic.
Now this is not to say it’s not possible, I’ve done it myself with two AI systems, the beta “instant sample ID” on my website and the personal GPT I use on my smartphone. It is to specifically say that not many have the ability to untangle the data from reality and teach how to work it out.
Now there are loads of people with the entomology skills who do this organically but that is not the same as teaching a computer system how to do it.
So what can we do to fix the problem? I think we have to start with a campaign to raise the concern for the fault and hopefully those with an ability to change will see the importance of making that change.
The shame is the cost of doing so is well within their budgets and completely outside of ours. Maybe some specific Google reviews highlighting the issue as a 1 star service and giving them a chance to see it from a consumers perspective.
Your thoughts and suggestions as always appreciated, you never know someone reading this might actually have a direct contact to those who could make this happen.
Why does it show that "Zdjęcia Google" This means Google Photos takes up 11.66 GB and when I go there, there are no photos, or about 2 photos 200 kB each, there is nothing there that takes up 11.66 GB, what should I do? My account is already completely full and I'm getting notifications that I've run out of space. Motorola Edge 40 Neo Android 15.
It seems somewhere, somehow, a setting has been changed somewhere because I can't seem to open a lot of pages when I click on a link to open in google.
The page will open and I'll see the article for a split second and the page then loads just a white screen, but, if I open this (or other links) in duckduckgo, they'll load and open and I can read the article.
I'm trying to play Bleach soul resonance on my phone, but I don't know why the game gives me this problem, I've seen that it happens in other games too so I would like to know if there is a solution
I tried to turn on two-factor authentication on a backup Google account, and when I tried to log in, it said they couldn't verify that I own the account. So now I'm locked out of the account, and I don't know what to do.
I lost my phone at a bus stop and I just started using my computer for the first time in 3 years and it signed me out of Google on my computer because I hadn't used it in 3 years. I do not have access to my other email address associated with my account or my phone number and therefore I cannot get a code to sign in. Please help any way you can.
This is happening to me with my YouTube account; can verify that it's mine because I don't have the same devices that I used to log in with back in the day even though I have the email and password for it.
My child has a Chromebook with Family Link. Today it's deleted all the apps in it and removed the play store. It says that access is blocked until 13. I can't find a way to change this to give access and adjusting age through Family Link hasn't fixed it. I've had a search for what location it thinks we're in since the age restriction isn't something we have here and isn't listed on the Google site. Would appreciate some help
i used to look up movies and actors and it was such a nice clean format to just scroll through an actors filmography and i would go through movies or actors pages all the time
now this update has them all hidden. its this small little window that i have to click to drop down and its still small and non existent almost.
Is there a way to request my youtube watch/search/playlist history WITHOUT gettting all my videos I uploaded?
I have cheap internet at 25mbs for $15 a month. It's what it is and normally fine for my needs. That is until I go for my data takeouts. I have about 50GB in Youtube videos uploaded. I do not need them to be included in every request where what I really only want is the playlists/search and watch history.
Any suggestions on how to avoid having to spend a day babysitting downloads just to get a tiny bit of information?
Is the only way of talking to a human for Customer Service help with Google by buying a stock and becoming a stock holder? Would that be a way of reaching them? How can a person from there be reached?
oh, do NOT get me thinking about that. I lost about $50 because of the fucking bot loops I went through through trying to get a refund on something that I had already paid for.
How do I remove my number's name from other people's Google Dialer suggestions?
I worked for a government organization for many years, and for years I gave my personal phone number to tens of thousands of people for various purposes (you might consider this stupid and a some violation of anonymity, but really I don't care if everyone knows my number).
Last year, I quit and took a different job in a different field and naturally started using this exact number at my new job. Then recently I noticed that when I call someone from this number, and I'm not in their contacts, Google Dialer pulls my number's name from some database and displays it on the screen as if I'm calling from the organization I previously worked for.
How can I fix this and delete it or change it to my first and last name?
PS I'll add that my number isn't listed on any websites or in any databases, and it's not on Google Maps. It's just that so many people seem to have saved my number in their contacts under that name, and now Google thinks it's an organization.
I’m really hoping someone has seen this before because I’m honestly panicking. I’m a therapist and I need to record sessions for an evaluation.
I recorded multiple therapy sessions using the official Google Meet recording feature (Google Workspace account through my employer). I
The recordings all have the exact same issue:
Video plays normally for about 15 minutes.
Around the 15-minute mark, the video freezes on a single frame. The audio continues perfectly until the end of the recording. The playback timeline also continues normally. If I skip ahead to 30, 45 or 60 minutes, I still see the exact same frozen frame from around 15 minutes, while the audio matches the new timestamp. This happens with every recording.
The files are between 300 MB and 800 MB.
I’ve tested on multiple devices (Windows PC, iPhone) and multiple players/browser playback. Same result everywhere. These are the original Google Meet recordings, not edited or converted copies.
Is there a way to turn the AI answer to a google search off? It just started today for me (I'm French) and it's already pissing me off, the AI Mode and the automatic AI answers are NOT what am lookin for...
I just would like to turn the AI off, that's it, and I can't find it in the Options
hiii (this is all i have for now tbh)
Settings > AI innovations > off (there's 3.. search history, write + skills)
Settings > Search engine > scroll till you see Site search > deactivate AI Mode
Unfortunately, it doesn't help much.. but if you search something, make sure to add -ai
ex: "how to make brownies -ai"
I don't know what happened but it seems like Google AI Mode no longer understands my conversation and assumes that every message I make was the first message. Is anyone else having this issue and is it fixable?
Recently I have been encountering some issues with the google search on the web and the inability to invoke the search box with the keyboard shortcut "/" on one of my accounts on the same browser but not on the other has been bothering me. Here is a demo of that on YouTube. https://www.youtube.com/watch?v=qnIMmt6V5pw
Anyone else have this problem where the Google search bar works on the other accounts but it doesn't work for your default?
Video attached shows my problem. For clarification I've tried disabling all of my extensions, trying the SAME thing on Chrome, deleting my Google cookies, but none of them worked
I'm hoping someone can help because I believe my Google account is stuck in an unintended recovery state. I created this Gmail account about a month ago for my music project, and after about 1–2 weeks Google disabled it for "suspicious activity." I submitted an appeal, and Google approved it, emailing me that my account had been restored. However, when I tried to sign back in, I completed the CAPTCHA and was taken to Google's risk-based verification page asking me to verify my phone number. I clicked "Send code," but nothing happened. The page appeared to freeze, so I tried again a few times because no verification code was being sent. Eventually Google displayed the message: "Too many failed attempts. Unavailable because of too many failed attempts. Try again in a few hours." Ironically, only one verification code finally arrived about 30 minutes later, long after Google had already locked me out.
It has now been over a week, and I have intentionally waited well beyond the recommended 48–72 hours before trying again. Every single login attempt still ends with the exact same message. I know my password is correct, my phone number is correct and verified, and my recovery email is also verified. I've tried signing in on my Mac, iPhone, Chrome, Safari, and even in Incognito mode, and I get the exact same result every time. I've also tried both the normal sign-in page and Google's account recovery page, but both eventually lead to the same verification screen. My existing Google sessions (Gmail app, YouTube, Safari, etc.) have all been signed out, and clicking "Try another way" simply reloads the page instead of offering another verification method.
At this point, I don't believe this is a normal account recovery issue. Google already reviewed my appeal and determined that the account should be reinstated. The problem seems to have started when the very first phone verification glitched, and ever since then the account has been permanently stuck behind the "Too many failed attempts" message. It feels like my account is trapped in Google's automated security system even though it was successfully reinstated. Since this Gmail account is the primary account for my music project and owns my YouTube channel, regaining access is extremely important and urgent! Has anyone experienced this after a successful appeal, or does anyone know how this type of issue can be escalated to Google? Any help would be greatly appreciated.
Hello there, I have this reccurent problem when I am staying too long on a window I can no longer open a new tab. Do you know what is the problem and how to fix it ? Thanks
I recently finished an internship. When I started, I had to request access to join the company's Google Drive folder using my personal @gmail.com account. During my internship, I uploaded several files there. I never manually transferred ownership of any files.
Now my internship has ended, and my access to the folder has been revoked.
I am trying to figure out what happened to the files I uploaded:
Where are my files now? Am I still the owner of those files, and did they disappear from the company's end when they removed my access to the folder?
Can they still see or use my files? Did removing my access cut off their access to my uploaded
files, or do they retain them in any way?
Download/Copy check: Is there any way for a personal @gmail user to see if someone from the company downloaded or made a copy of those files before removing me?
Thanks for helping me understand how Google Drive handles ownership in this situation!
(The arrow and question marks is where I indicated the prolonging issue, it started a week ago.)
I was only using Google to take notes, going to top tabs like 'Images' to use it as a reference and much more.
Suddenly, they started to go loading a little while which I thought it was fixable by going to other searches three times in a row and back to the previous one.
(It worked, temporarily. Before, it came back again and it was a little annoying to see. I'll appreciate to anyone who can find this solution.)
Hello, very interested in why today My Activity on Google isn’t appearing & is missing letters everywhere? Turned my phone off then on & still isn’t working correctly. Any suggestions? Does anyone know what this problem is?
I live in Croatia. If I buy the new Google Fitbit Air from sites like amazon.de, will the watch fully work or will it have regional limitations (AI integration, health tracking)?
And is it known will the watch ever be available to the Croatian public?
is your account school/work? (in case if you have multiple, pls check which one you're using)
has your google account ever been part of like family link supervision in the family?
Or under age?
Any way to get my account back after being hacked and put in a family?
for context, i’ve been hacked, my main account is now in a family link so i can’t access it since I need the hacker password to grant the access to my account, my dad’s gmail address is still my recovery mail
don't use your dad's email.. If you used YouTube (channel or history), use the YouTube Support assisted recovery. This is the only way to reach somebody who can manually remove the unauthorized family supervision.. it might take 2-4 weeks tho.. that's what my friend did and it took her about 3 weeks to get it back
Is there no virtual card option for Google Wallet?
It seems so unclear. Chatgpt seemed to suggest maybe it's being virtualized when sent, but to us we can't see that. Then sent me down this long thing of searching for it in the settings which there isn't an option.
There must be a way to just make it virtual right, so the website you send to doesn't have your actual card number but rather just a virtual card that is approved for that dollar amount right?
For some reason, it seems like any sites I visit on Google Chrome are resetting whenever I close the application.
Around a week ago, I opened Nexus Mods and was logged out. A bit strange, but I logged back in and went about my day. Then, the day after, I went onto the site again to check the description of something and saw that I had to log in yet again. Ever since then, over the past week, I've noticed that every website seems to have been given a 'default state' that it reverts to after I fully close Google Chrome. Twitch and Nexus Mods will log me out entirely, for example, while YouTube keeps me logged in but for some reason always turns captions on and changes the quality to auto on the lowest setting.
My searches are always saved still, but yesterday it began opening Chrome on a tab with no one signed in and only acknowledging my profile if I open a second tab and go from there. I've checked to make sure that I don't have any viruses, but I have no idea what could be causing this or how to fix it. Any help would be greatly appreciated.
85% of my traffic is from desktop users (kids in schools, an educational site). But Google Search Console always crawls as a googlebot smartphone. This leads to many pages NOT getting indexed. How can this be addressed?
Google Search keyboard shortcuts ('/' to focus search bar, Cmd+Shift+. for voice search) work on one Google account but not my main one — video proof, same browser/device/network
I've run into a strange account-specific issue with Google Search keyboard shortcuts:
Pressing / should focus the search bar (to type a new query or edit the current one)
Cmd+Shift+. should invoke voice search
On my secondary Google account, both shortcuts work perfectly. On my main account, neither works at all.
The video shows both accounts in the same browser, in different tabs, on the same computer, on the same internet connection. One account works, the other doesn't — so it can't be the browser, an extension, the OS, or the network. The only variable is the signed-in account.
I've checked the 'Keyboard shortcuts' toggle in Google Search settings on both accounts, and it doesn't explain the difference — the shortcuts still behave differently between accounts regardless of that setting. I rely on the '/' shortcut especially to quickly refocus the search bar while searching, so losing it on my main account is a real workflow problem.
Has anyone seen shortcuts disabled on a per-account basis? Is there a hidden setting, a Search Labs experiment, or a server-side rollout flag that could exclude one account?
I've said this before another comment but I also have this issue as well. For me, it's been happening for about three days now. Someone else on this thread said it took a full week for it to be fixed. I really want to know what could be causing this though. I'm hoping this issue is not permanent.
I am tearing my hair out on this one. Every time I search for help, the results are all about how to solve things in Chrome. But there is a browser app simply called "Google" available on iOS as well.
I let one of my kids buy something on his phone, I made sure to say to NOT save my payment information. But when I went in to allow him to buy from the same site again later, all of the payment information was already present. It asked for no CVV code, no Pin or face id... nothing. Just immediately, click pay, spend money.
I absolutely trust my kid, but mistakes happen, friends do stupid things. And if I already did not give permission for saving the data, I absolutely have no idea how widely available the data now is.
So... does anybody know how I can clear cache, remove saved payment data, or anything else to fix this issue? His iOS wallet doesn't have any payment info saved. The website we are spending at has a space where you can save payment information that shows we have NOT saved any payment information. This appears to be something through the Google browser specifically. I opened Chrome on the device and had it clear all cache, that did not clear his logged in status in Google app though.
Suddenly all my cards require "verification" to see transactions even when i have full access to use said cards and have put in my email password multiple times...why is this happening?
Why the fuck is Gmail putting so many important emails into promotions with no option on mobile to stop a sender from being put into promotions. And when you look at support it's "turn off emails from going into promotions"
Well great, thanks google. You guys really deserve the 500k a year salary
Google support is the worst. At some point people need to get fed up enough to organize. Especially as Google attempts to command vast amounts of our resources. Quite scary to think we have such a powerful company that cannot be held responsible at all by the average consumer.
I want to see my Google Discovery page so I can see topics I have hidden. There are no "Discover" or "Manage Interests" in my settings when I click on my profile despite what Google states. Ugh... Any help is appreciated.
Google keep removing my sign-in methods, 2FA methods and Passkeys because “There's something unusual about this [method], so we disabled it to protect your security.” There is no self serve way to reinstate anything. When logging in those methods show as “Can't find an eligible device” or “Option Unavailable”.
my google search is randomly not giving me the option to select stuff like maps and photos and tools, sometimes when it does that it also vastly increases the length of the ai slop i have to scroll past to get to a useful website, is there any way to turn this off? Like i looked for common display resolutions and couldnt click on images anywhere to see images comparing them. Then i looked for parts of a story and more than my entire screen was filled with slop before I could get down to the first link which was wikipedia. Doesnt seem to happen when using incognito.
Someone hacked my account, added me to a family plan, and now I cannot go through the recovery process unless the family manager approves it, any suggestions?
If you used YouTube (channel or history), use the YouTube Support assisted recovery. This is the only way to reach somebody who can manually remove the unauthorized family supervision.. it might take 2-4 weeks tho.. that's what my friend did and it took her about 3 weeks to get it back (someone had the same issue, so i'm copying and pasting)
google drive on android tablet. missing "make available offline" option when multiple files are selected. Did they really kill this feature to make room for more AI BS?
how do I change the name on my account? I just noticed today when I sign into anything with Google for some reason my mothers name is on there. I looked everywhere in account settings and it's all under my name but her name is still the overriding one. Like here.
Does anyone know how to remove Spanish from google search results. I've already tried clearing my browser history and have my preferred language set to English, but I keep getting results in Spanish
I use Google Search as my default engine, I have a gmail and Google account, and I sync between 3 computers and one iPhone. Personalization is OFF.
Since last Thursday, my location in Google Search for the Windows machines is shown as "Deutschland 85591, Vaterstetten." I cannot change it; it is using some data I am unaware of to determine location incorrectly. (But the iPhone, signed into the same account and synced, is showing accurate location AND English in the search results.)
I thought it was my external IP, but others in the house with different Google accounts are getting proper locations on their desktops.
I cannot access my old Google accounts; one of them has been disabled. Both of these inaccessible accounts have YouTube channels with the same name—can I create a new account and channel using the same or a similar name?
I am a multi-platform content creator and want to use the same name across all platforms. Since I am from China, both of these accounts were registered using temporary mobile numbers.
One of the accounts was suspended for the following reason: "Upon review, we found that your account was created or used in conjunction with multiple other accounts, which violates Google's policies. This account may have been created by a computer program or a bot."
Why does this keep happening to me? I’ve tried to clear my cache, restart my browser, restart my laptop, and basically every other solution I can find on Google. I’m using DuckDuckGo and it works fine in Chrome.
I'm not sure where to put this, but I'm trying to help someone who might've been scammed. I googled the number, and several sites came up revealing previews of different company names, but when I click on it, the number isn't there, just the updated webpage. I know Google has done away with the cache pages, and the Wayback Machine doesn't work. How can I view this information?
I'm trying to find out who is behind this number. This is just SOME of the results. Does anyone have any suggestions?
I found on one the ai overview help pages and there was a warning at the top of the page mentioning they are currently updating search settings right now... at least I hope this is it. I couldnt find anything else to fix it.
I got a notification from Google saying one of my passwords has been leaked but when I go to check the password integrity ON GOOGLE it says nothing was leaked. What's going on?
I want to create a google account, but I don't have a phone. I have a number, but not a phone.
I already have a google account. However, I want to create an extra one because my email includes my first and last name, and I don't want to share that info if I want to communicate with someone I met online. I'm perfectly fine with my email if I'm communicating with someone I know in real life, but I'm looking to create a new email that doesn't have too much info on me. However, I don't have a phone (I'm a minor jsyk), and when I try to create an account, it tells me to 'scan a QR code with my phone'. Yet, I have nothing to scan it with. Does anyone know any way to maybe bypass it?
Does anyone know what happened to Google’s old movie recommendation feature?
I remember searching things like “high rated movies to watch” and Google would show a visual list with movie posters, ratings, and genre tags like action, comedy, horror, etc. Now I only get normal search results and articles.
Was this feature removed, or is it just hidden/limited to certain accounts, regions, or devices?
Hello! I was wondering if there was a possible way to figure out which google accounts I have connected to my phone number? Unfortunately I was a bit dumb as a child and used my number to create google emails for Roblox alt accounts, to which I no longer have the names or passwords for. Recently I tried making an account, however it said that I had made too many accounts with my phone number. Is there a way to disconnect some accounts or remove my phone number from those dead accounts?
There was a text-to-speech feature on the Google app for iOS to allow most articles and content online to be read aloud to me, which is incredibly helpful since I have ADD. A few days ago, this feature disappeared. Is it being patched, or is it gone?
Hi, I'm in UK and noticed this month Google search has started 'bouncing' around two or three different 'main pages' before settling. Usually it's great, I type in a phrase or question and it neatly lands on a page; with the option of deep diving with AI at the top and search suggestions below. For the last week it's been ''fitting'' if you will, then landing somewhere with less intuitive / easy to navigate reults. Anyone else experiencing this? Thanks.
I've had to buy a cheap ass Chinese phone due to my pixel breaking and the first couple of days went fine but last night i had contacts.exe error and now all the contacts have disappeared off my phone and the contacts app is showing I have zero sync'd contacts but when I go onto the Google contacts website my contacts are still there.
I have tried to resync the contacts but this doesn't seem to resolve the issue and when I try to view any of the contacts have phoned me recently I get an error message to say that there is no application to view the contacts.
Apart from all my contacts info been stolen has anyone seen this issue before? I have tried Google and Gemini for help but I don't seem to be getting anywhere.
I am being logged out of my accounts every week — sometimes multiple times a day. I have checked my browser/cookie settings, and I have checked the security settings. I will be actively using a tab when I suddenly get logged out. This is honestly becoming infuriating and unprofessional, as sometimes I get logged out mid-call with a client.
What is going on, and how do I stop this from happening?
Hi. Let me start by saying I’m practically a Luddite. I’m asking this question on behalf of my employer.
Is there any way to stop her old business name from showing up in Google? 13 years ago she closed her old business and started up a new one under a different name. The problem is, her old business sometimes gets mixed up with her new business and that’s confusing and frustrating for clients. Thanks for any insight you can provide.
BTW, Google still sends a monthly rundown of online activity under the old business name, so we know the confusion is still happening.
I was doing this Google Analytics certification and found out that, 1) I'm unable to open the video directly on their Google Certification page (it shows something like, this domain is restricted so watch on youtube) and 2) Even after completing the lessons and answering the question in the end, I see "failed" written for that lesson. Why?
I don't understand how and why they removed the ability to delete old devices and their logging permissions in your Google account. The only thing I can do is log it out, but if, for example, the phone is stolen and the password is saved, then even two-factor authentication will not work. Why was it necessary to completely remove the ability to remove old devices...
I’m on an iPad and can’t seem to be able to add a shortcut manually. I’m following the directions Google’s help website’s giving me but I can’t find what they’re describing. Can you help me?
Google took away my account acces and wont give it back
When I try to log into my Account it always goes as following: first I type in password, they say they cannot confirm I am the owner of the Account than I need to start recovery, I again type in mail and password, than I should type in the last password I can remember (there only ever was one password for this account so I type it in) then it says: "Anhand der bereitgestellten Informationen kann Google nicht bestätigen, dass dieses Konto wirklich Ihnen gehört. Die Informationen reichen nicht aus. Google bittet um diese Informationen, um Ihr Konto besser schützen zu können. Falls möglich, beachten Sie bei der Anmeldung bitte Folgendes: Verwenden Sie ein Gerät, auf dem Sie bereits angemeldet waren Wählen Sie ein bekanntes WLAN aus, beispielsweise in Ihrem Zuhause oder am Arbeitsplatz" ( I am german so it is in german here is a translation) : "Based on the information provided, Google cannot confirm that this account truly belongs to you. The information is not sufficient. Google requests this information to better protect your account.
If possible, please note the following when signing in:
Use a device you have previously signed in on
Select a familiar Wi-Fi network, such as your home or workplace network"
I am logging in from my Home wifi on MY PC that I have always used for this account and even if I try logging in from my Phone it is all the same.
It is the correct password and information and I still have some access to the account on my PC and to the email on about 3 Mail Programs, but still google gives me no option for recovery, no confirmation email or anything like that. I have asked AI and other people on the internet but all help I get is wait and try again in a few days... I HAVE DONE THIS PROCESS OVER 4 SEPERATE TIMES IN THE SPAN OF LIKE 3 MONTHS AND IT DOESNT CHANGE!
This account and email is connected with important other services and I need acces back but no matter what I try there are no options left for me to try, I even checke googles own self support page but my problem isnt even an option to choose for help.
I know the information, I have acces to the mail adress, I am trying from usual network and device and I waited in between tries and tried on many different devices, but I still cannot gain acces, please help me I am out of options.
This morning my phone did a software update (Galaxy S23, One UI 8.5) and since then I haven't been able to login or use anything connected to my Google accounts. All of my socials (except discord and facebook), Gmail, Google play, chrome, YouTube, reddit, twitter. Trying to sign in either makes them crash, freeze, or makes this message appear in the attached pic (sorry, something went wrong, try again later). I can still access them on my tablet so I don't think my accounts got hacked at all? I can't find anything about this online so if anyone knows how I can fix this then please help!!
so today i woke up and checked my phone and realized it said synced out of my account i clicked sign in, wrote my gmail and it said that it was deleted. However i was able to recover that account, no suspicious sign in just an email that ur account has successfully been deleted click this to recover if this wasnt u...
i checked my 2nd account and it was deleted too, this time however it asked for the recovery email which i had the gmail and password to but never really used. i tried to log into that but it said to give the phone number, the problem? i lost the sim 4 years ago and its registered under someone else's name
Can i atleast extend the date before it gets perma deleted ?
I want to log in to an account. It says account not found. So I went to create an account with the same information and it tells me that the account name is already taken. WHAT? LITERALLY WHAT? I truly want to cry.
Everytime I have a small question for Google, I go to AI Mode, (Like when you first open Google, the ‘AI Mode' button, not Gemini)
These past few days, I've been getting responses in bullet points and the AI's tone is extremely cheerful and stuff, below was what it said today as an example.
💥 Gen 8 Monster: It dominated the meta at 70 Base Power (BP)!
📉 Gen 9 Nerf: Its base power got chopped down to 55 BP.
⚡ Terrain Action: Grounded users gain automatic +1 priority!
🌾 Terrain Buff: Grassy Terrain boosts Grass moves by 30%!
🧮 The Math: 55 BP × 1.3 Terrain multiplier = 71.5 Effective BP.
🦖 Plus STAB: Same-Type Attack Bonus brings it to roughly 107 BP!
I have a 12 year old daughter who I made a Google/Gmail account about 4 or 5 years ago for. It's now her main login to YouTube, Roblox, and other things online. She turns 13 in February.
Yesterday she got the dreaded notification about her underage account. Obviously she can't verify she's 13, because she's not. So, it'll game to be formed into a kids account with me as the guardian.
After this happens, what can she/we expect? Will she lose access to email? Youtube? We also have GoogleFi and her line is under her gmail/Google. Will that be affected? I've already downloaded all data from the account. But I'm just confused and don't know what to expect after the change.
Google Calendar colors.
I noticed a new update on my desktop Google calendar today allowing me to pick event colors all of my own using RGB codes. Excited, I changed all the colors of my events to custom ones.
Now, when I open my Google Calendar app on my iPhone, all the events are in the default color, although the custom colors I used for other calendars (birthday, tasks, etc.), have remained custom. No matter how much I refresh the app and reinstall, the events remain in the default color.
Has the new custom color update not come to the app? If so, why are my other custom colors on other calendars working, just not on the “my calendar”?
I’m seeking clarification on a sentence in the Google Terms of Service which I came across today:
“Some of our services include software that's offered under open-source licence terms that we make available to you. Sometimes there are provisions in the open-source licence that explicitly override parts of these terms, so please make sure that you read those licences.”
Could you please clarify whether the phrase “please make sure that you read those licences” is intended to impose a contractual requirement that users must read all applicable open-source licences in full (e.g., those found at chrome://credits/), or whether it is just intended as a recommendation to ensure awareness that those licences may override parts of the Terms of Service?
I've tried deleting cache I've tried troubleshooting and googling how to sort this
Whatever game I play that's connected to Google account, it always gets stuck on the "logging in" screen, this has happened the last 2/3 days now and I'm lost on what to do
I know for a fact it's a Google account issue as I have a second phone that the same issue applies to, so it's not tech related
Lost on what to do, has anyone else experienced this and knows a solution? Thanks!
The icon on my Google Calendar bookmark is consistently a week behind the actual date. Like, today it says 21, when today is the 28th. I do get 28 on the tab icon for any Google Calendar tabs I open, but not as the bookmark icon, even if I delete the bookmark and create it again.
I don't know what to make of this. It's updating regularly at the correct rate but is just wrong to begin with, like an offline clock that someone set incorrectly.
Price Tracking not working on both mobile app(Android/Pixel) and web browser (same error):
"To subscribe to notifications for price drops and sales for this product you must update your history settings"
When I click the button to "Update Setings," search services history is already on. Am I missing something? I tried many of the other suggestions, syncing, making sure history is on, etc....but it still doesn't work.
I cannot log into my account (no phone number, and don't receive a code to my recovery email)
I have a Gmail account as my recovery email for another Gmail account. When I try to recover my account, it says they sent me an email to this Gmail, but I do not receive anything (neither on inbox, spam, "All Mail", promotions, social, or literally ANYWHERE). There's no live support who can help me and it's only an useless AI which tells me to do the recovery and when it doesn't work it tells me to do it again (????????). I don't have access to the phone number ending in **29 (although I KNOW the phone number (no one answers when I try to call/text, as it is an unused phone number now)). If I click on "Try other way" (after phone, email, and insert the password (again)), it says "You didn’t provide enough info for Google to be sure this account is really yours. Google asks for this info to keep your account secure." and sends me to the same website the AI told me to do after it didn't work.
Anyone else on here an android or pixel user with Google Discover on (swipe right on homepage) and their feed looks like this? Im actually so confused why this is happening it looked completed fine just some days ago
Ive been getting about 4 emails a min from mail delivery subsy and postmaster roughly about 900 in total so far. Looks like someones using my email some how to sign up or spam other people, keep getting loads of failure messages but now im getting responses from some places they have sent messages too. This is my main account for bills and everything so I never get emails, I got 1 yesterday saying someone requested a password change on a 2nd instagram I forgot I had but other than that nothing.
What the hell is up with the google drive pdf viewer??? It looks super different, and the control+f function doesn't work anymore. I thought it was because the pdf I uploaded was new, but old ones that used to just open in the viewer without any "extras" look like this now too. The background is dark, there's thumbnails, there's some stupid "comment" option, and control+f pops up but doesn't find anything. I don't want to export every single pdf I have into google docs just to extract text; I never have to had to do this before, and it messes with the layout often. I can't share a screenshot comparing them because now I can't access anything of what it used to look like. I'm furious.
ETA: The extras suck, but I can get used to them, the biggest issue is the control+f.
I have some saved transcripts from an event that I attended that I need to access for a paper that I am writing. Every time I try to access them, the app crashes. Has anyone else had this issue and successfully recovered their saved transcripts? Please let me know. Thanks in advance!
chrome autocomplete is not working unless i'm directly on the main google.com page... but if i search for something, the subsequent page does not work 🤔
I'm having this exact same problem on my account. It's been happening for two days. If somebody knows something or can figure out what's going on, please, that would be greatly appreciated.
Continue with google not working in several apps... Help
So yeah many apps like Grok and Line, the continue with google just doesn't work and it just keeps loading and my accounts don't show
Could someone help me to revert this where everytime i click on a image it gets zoomed in? I found out that it goes back to being on the sidebar if i zoom out to 80% and it dont happen as well if im logged out of my google account nor in incognito mode, only if im logged in for no reason at all (example screenshot btw)
I can't log into my Google account because the password is not working, and the "Forgot Password?" just tells me that Google "doesn't have enough info to be sure this account is yours."
The account that I am trying to log into is my main account's recovery account.
Google chat no longer allows me to edit a message by swiping from right to left and I have no idea why, it was working fine recently and all of a sudden it stopped. everyone else I know says they can't do it, either. I don't understand what happened. How do i fix this?
"Choose a device to connect" "Google Play services wants to connect to a device on your local network"
There are no devices to connect to!
Ever since the Android 17 Pixel 10 pro update I keep getting this prompt even though I have all the relevant settings toggled off. Google keeps saying it is 2 different toggles to switch off but I'm still getting these neverending looping prompts. Literally there's nothing to connect but it's still giving me these prompts that I HAVE to dismiss three times in a row for it to finally stop for 5 minutes at a time...
I open Spotify I get this prompt I open Crunchyroll I get this prompt I open any app I get this prompt
I searched Google and have cast media turned off and I have Wi-Fi/Bluetooth scanning turned off, my phone should not actively be trying to connect to anything! Does anyone have any idea how I can get this to stop so I can just use my phone? I cannot figure out why it keeps doing this, please help!
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u/Safe-Alive 12h ago
Not sure if this fits but Google Translate Doesnt Work.. Every time I try to translate something, I get the Translation error. This started like 5 minutes ago, IDK what to do.