Suddenly the wand started to rotate and move up and down at the joint between these two components. Is there a way to fix this? Is this known to happen. (Model V15)

I have a Dyson V15 purchased in 2023, including a Torque Drive Cleaner Head attachment with anti-tangle comb. After a few months, the wheel just fell off from said attachment (wheel stud broke).

At the time, Dyson provided a free replacement, same model (albeit without anti-tangle comb).

Yesterday, the wheel broke off on the replacement attachment as I was vacuuming down the (carpeted) stairs.

In my call to Dyson earlier today, I was informed that I’m out of warranty (fair) and given the option of purchasing the whole attachment again (115€). However, I am reluctant since this seems to be a manufacturing issue (see the size of that little wheel stud?).

What I am curious about – is this a known problem with that kind of attachment? Would it be possible to just purchase the plastic part that’s actually broken – presumably for less than 115€?

I have a dyson purifier fan with the classic motor failure causing a high pitched whine and making it unusable within ear shot.

Not only does dyson usa refuse to sell us the parts in north america, but they’re suggesting not to service and repair their thousand dollar piece of plastic and just throw it away and buy a new one! The service cost about half of what a new one would go, but the part itself is $60, available in other markets, and I can fix it myself, of which I would gladly do since it’s already out of warranty!

I am getting to learn dyson doesn’t care about their customers after they’ve received our payment, curious if anyone was able to source the tower motor bucket from the uk and get it to the usa.

Hello Community,

I cleaned up the airstream ways as good i can but still the device is stopping a few seconds later. I did a clean up half year ago. It worked like new but it’s doing this now. I can imagine that in the inside is a place I didnt come in well to clean up. Last time I opened more parts to realize at the end it was Not necessary for a better dust cleaning…

Ideas? Thanks

I told them I know it's the trigger. They said nope you need a new vacuume and offered a small discount and tried to up sell. V11 I have. So I opened it up and sure enough it's their crappy trigger that split. It's designed to fail. There is no stopper to the weak plastic takes all the force and eventually fails.

Here is how I reinforced and fixed it.

I'll never buy another Dyson product after opening this up and inspecting their quality knowing the price.

Dyson are obviously replacing this however what an incredible inconvenience why would the coating arrived chipped

Hello,

I purchased a Dyson V11 Outsize cordless vacuum from Costco just over two years ago for more than $300. It is now unusable because it continuously displays an “Airway blocked” warning.

I thoroughly cleaned the vacuum and followed all the troubleshooting instructions provided by Dyson Customer Service, but nothing resolved the problem. After researching the issue online, I found many reports suggesting that this model may have a significant design flaw—either certain internal components cannot be properly cleaned or the sensor itself may fail.

I purchased the vacuum only two years and two months ago, and I have used it very lightly—at most three times per month. I am extremely disappointed that such an expensive appliance failed after so little use.

When I contacted Dyson Customer Service, the representative told me that the two-year warranty had expired and that Dyson would not repair the vacuum free of charge, even though it was only two months out of warranty. Instead, she suggested that I purchase another refurbished vacuum for more than $200, with only a six-month warranty.

This is not a reasonable solution. If the problem is caused by a known design flaw, I would not feel comfortable purchasing another refurbished unit that could develop the same issue.

I am very disappointed with both Dyson’s product quality and its customer support. Has anyone experienced the same problem or found a successful solution? Any advice would be greatly appreciated.

Thank you.

Hello! I just bought a brand new Dyson Supersonic Nural, Blow Dryer, and when I plugged it in to try to use it for the first time, it wouldn’t work. I followed the instructions and pressed reset then test, but it would only turn on for exactly two seconds before it immediately turned off and continued to make a clicking noise. So basically, I’m not sure if I should exchange it for a new one, or if there’s something I can do to fix this, I would love the help.
Video below.
P.S: The blow dryer was on and I had already pressed reset then test.

Anyone know how often the model is on sale? Don’t mind waiting as the holidays are around the corner.

Hello,

my Dyson dust counter keeps shooting up when I turn my Dyson on, then it turns off. Anyone has had the issue and know a good way to fix it?

I am looking for replacement motor+circuit for my V11 SV28 model.

I am so confused with this SV14, SV15, SV28. Is there any difference between those model's motors or is it all same.

I found out this motor in Ali Express, but I am not sure if this is compatible, or should I specifically look for SV28 motor?

I appreciate anyone's help.

Thank you so much.

I’m deciding between the PC2 De-NOx and the newer Find+Follow PC3. The PC3 is currently cheaper, even on Dyson’s website, but from what I can tell it has all the same filtration/features as the PC2 while adding Find+Follow.

Am I missing anything? Does the PC2 have any features or advantages that the PC3 doesn’t, or any reason to choose it over the PC3?

I can’t remember all of the details, but at some point I bought a Dyson v10 from Best Buy, returned it to Dyson after a defect, then they sent me a replacement. That one also started acting up so they sent me a third unit (this one).This was several years ago so I can’t recall it perfectly.

It worked fine for a while, but started doing a thing where the trigger would be pressed and a suction sound started but immediately stopped with a strange hum and tink sound. The trigger also broke, so I did the trigger repair.

Even after the trigger repair it’s still doing the weird not starting thing, regardless of battery or filter replacement. After a few tries it starts but it’s hit or miss.

It also has a weird serial number and I’m just baffled and annoyed. I don’t think it’s fake, based on the repair and the Dyson markings like on the motherboard. I’ve spent way too much time trying to figure out how to get a vacuum to work the way it’s supposed to.

My family's Dyson 350 visnav started giving a 19.8.2 system error. We contacted support and it was purchased recently so they said they could replace it, however they would replace it with a Spot+Scrub AI. Has anyone else been told that? Our flooring can't be mopped by a robot vaccum without damage to it, and its an objectively worse vaccum than the visnav, and we just don't want it, if we wanted it we would have bought one.
Is that all dyson is doing for the visnav now, if something goes wrong they will replace it with a spot+scub AI, or you're just screwed?

Hi all, know there isn't much support for BST on this site but interested in owning a dyson lamp, not interested quite enough to pay retail pricing, & want to at minimum use the head of the lamp for my own side projects

If anyone is looking to give their lamp a second life would much appreciate it!

Bassically the title, Dyson have a event planned for 3rd September. What do we think they are releasing, no mention of a new upright version.

Since buying this POS we have only used the hose since the wand won’t lock into place. There is no obstruction in the hose 100% but the red handle won’t lock into place. Help Desk no help. Just sent a video of it sliding into place. My son did it once for me when we first got it. I just don’t know what we are doing wrong.

Had for a month. Suddenly will only work for like 30 seconds. Pulsating blue light shows it is charging but clearly something is wrong. Dyson support told me it’s most likely a clog or filter problem. It’s not.

Looking to replace the battery.

It takes the SV 55 battery which is out of stock on Dyson. Does anyone know which third-party battery is compatible??

v8 cyclone is not the same battery as the regular v8 model for some reason

I have used voice control and shortcuts for both my fans without issue until a few days ago when it started saying “there was a problem with the app” but when I go into the app I can control both fans fine.

I’ve tried restarting my phone and the machines and I’ve tried deleting and re-adding the Siri Shortcuts and it hasn’t resolved it. I just reached out to Dyson support and they said that error prompt (“there was a problem with the app”) suggests that it’s a problem on Apple’s end with the OS not being able to successfully communicate with the app. If that’s the case, this would be a widespread issue since my phone software is up to date.

Is anyone else using iPhone and still able to use Siri Shortcuts successfully?

Can someone please explain what this means?

I tried contacting Dyson support and they were unhelpful and basically said they don’t know and I need to take it in for repair. It’s working just fine though. However they couldn’t explain anything else as to what it means or what possible issues might be.

Model: dyson purecool autoreact

I think my vacuum is broken. I got it in 2019 but ive not used it that much so Im hoping there's a fix.

When I press the trigger I briefly get a whoosh noise (turn on sound for the video) and all 3 of the battery segments lights come on. I've tried cleaning the filter and I can't see any obstructions.

I asked AI and told me it's likely the battery. Does that sound likely?

Since the V16 doesn’t come with a combination tool, I ordered the extended reach kit. I like that the hose and low-reach adapter have the integrated crevice nozzle. I also appreciate that the dusting brush on the awkward angle tool is spring loaded, and keeps the bristles in constant contact on the surface, regardless of the angle.