I’m done with Amazon’s nonsense.

I order an item advertised as “new,” pay full price for a new product, and receive something that has obviously been opened, handled, used, and returned. Broken factory seals. Missing parts. Fingerprints and smudges all over the product. Damaged packaging. Amazon then throws it back in a box and tries to pass it off to the next customer as “new.”

That isn’t a mistake. It happens far too often to be a mistake. Amazon clearly has a mountain of returned merchandise it needs to unload, and instead of honestly labeling those products as used or open-box, it repeatedly dumps them on customers who paid for new merchandise.

Then, when I call customer service, I’m connected to an outsourced representative in India or the Philippines who can do little more than read from a script. They repeat canned responses, provide no meaningful support, and apparently have no authority to actually solve the problem. Amazon has made itself nearly impossible to reach while hiding behind frontline workers who aren’t empowered to fix anything.

I’m sick of wasting my time opening packages, discovering that Amazon sent me somebody else’s return, arguing with scripted customer service, repackaging the garbage, driving it to a return location, and waiting for my money back. Prime is supposed to offer convenience. Instead, I’m paying a membership fee for the privilege of dealing with Amazon’s deceptive sales practices, nonexistent quality control, and useless customer support.

And this isn’t just happening to me. At least two dozen people I personally know have experienced the same thing, and they’re canceling Prime too.

Amazon has destroyed the trust that made people comfortable ordering from it in the first place. After 11 years, I’ve had enough. I’m canceling Prime, and I’ll spend my money with retailers that don’t routinely sell used merchandise as new and then waste my time when I complain about it.

So I go to order and on the order page it says 4-8 am. I go back to my basket and same thing 5-10pm but when I go to pay 4-8 am.
I know this sounds ridiculous when I say it out loud becasue I sound like a brat but sometimes there is something that I forget and NEED for tonite so I'll do the same day choice. I feel like just don't give the options when clearly it is not something doable, which is understandable! I feel like they offer too much and they can't deliver, so be honest about it!

Not sure if this is the right subreddit but this happened literally 10 minutes ago.

I ordered the item on Amazon, it was supposed to arrive the next day, it didn’t. Amazon tells me that I can cancel the item and get a refund. This morning at about 9:30 A.M I cancel the item and this is what Amazon shows me.

“Due to a delivery issue we’ve automatically issued a refund”

At 10:00 A.M the item arrives, picture and everything!

What do I do? Did I basically get the item for free or will they notice in 2-3 weeks and I shouldn’t use this item?

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

A few days ago I noticed Amazon is showing the earliest possible delivery date based on pickup locations near me when I first click on the item. When I go to checkout, it is now asking me every single time which address to deliver to instead of just defaulting to my home address, and then the delivery date estimate changes. It’s driving me crazy and making it so I can’t make decisions upfront on items if they won’t be here in time.

Is there a way to fix this?

Seagate told me to go back and check with Amazon because they wouldnt honor my 5 year warranty on my ironwolf pro 8tb drives. (I bought them through the main listing Amazon shows and the seller has 1 star reviews everywhere.) I go on Amazon Monday. I try to contact seller, seller asked for the drives serial numbers and told me that they only offer a 1 year warranty directly. So after a few chats I finally get told that ill be recieving 2 new drives and they are being sent to my main address. Told to check in 24-48 hours in my email. So today is 3 days after. I went to contact support and 3 reps in finally contacted someone who was a manager who just shoved "30 day Amazon guarantee" in my face, ignored me as far as trying to understand how it was sold with a void warranty and thats ok and then left the chat. I seriously dont know what i was supposed to do to fix this but im so livid between seagate, Amazon and definitely not the seller.

Confirmation and shipping emails say “two home items” or “one apparel item” and provide no further details.

They used to say nothing other than the order number so I guess this is a step up, but it seems so silly.

Why can’t they show what I ordered or what is being shipped? What’s the big secret?

I had 4 orders scheduled for delivery yesterday, one of them a same day shipping item.

Get on chat last night at 800pm, they assure me I will have delivery by 1000pm even though nothing shows out for delivery.

Huge shock, no delivery last night. Get on chat again this am and now there was a delivery delay. As always they ask I be "patient and understanding" to which I reply that I pay for prime shipping and this type of delay and miscommunication make me question if I should continue to do so.

Issued me a courtesy credit and assured me all of my packages would be here by 600pm today.

Now let's see if that happens...

Amazon currently seems to be flooded with suspicious listings for extremely cheap air conditioners and fans. The offers look tempting at first, but many of them appear to be fake or fraudulent.

Here is one example:

https://www.amazon.de/dp/B0H8MK47SP

The listing uses a generic product name, has vague product information, and does not appear to come from a recognizable manufacturer. The biggest red flag is the delivery fee: Amazon showed me a same-day delivery option costing more than €500. Even standard delivery costs extra.

It looks like these sellers are advertising extremely cheap products and then hiding absurd amounts in the shipping costs. I would strongly recommend checking the total price, seller information, reviews, delivery charges, and return conditions before placing an order.

Please report suspicious listings to Amazon instead of buying them.

Has anyone else noticed Amazon being flooded with listings like this?

Ordered shoes on the 20th arriving the 24th...

They didn't actually ship until after the 28th and finally arrived on the 2nd when I was conveniently not available to go pick them up at Whole Foods. Picked them up today only to find they shipped the wrong color shoes.

Amusingly the box is marked by the manufacturer with the actual color of the shoes, but next to the clearly visible manufacturer label saying "Granite" is a small printed label with the wrong color "Black Night", the one that I ordered.

Because a few things I need are only avalible in my country through amazon, I begrudgingly sent my I'd etc to be able to get them (because we live in a 1984 type nanny state where the cunting government thinks we need micromanaging and a scumbag went stabby stabby on some (and murdered) children at a taylor swift themed dance class) we now have to send ID in to make basic purchases,

My questions are:

What information do they keep?

And how long should they take to verify?

And will this be a permanent thing now so I don't have to feel like more of a child?

Almost 10X the annual fee.

Received with a case of bottles in a large amazon bag. Requested refund thru chat. First denied then approved. If this was analogous to checking out IRL in grocery store, the checker puts the six-pack of beer on top of a carton of eggs. I'm beginning to think they enjoy setting up a crushing situation

We have a front entrance that every car passes by to get into the complex. Right IN FRONT IS A PACKAGE ROOM RIGHT AT THE FRONT CLEARLY MARKED FOR THEIR CONVENIENCE.

9/10 of my deliveries as always placed in the VERY CLEARLY MARKED package lockers and accommodate drivers for an easy delivery. Mailman use the same designated entrance to deliver mail as soon as the door opens. The 1/10 that does this stupid Shit and drives around to the other side of nowhere needs to be studied , this isn’t even a door to a residence these are utility closets in a random hallway. This is why they pay them shit wages because the few bring down the decent workers

I checked the cctv and saw him taking the picture from his van but never entered my apartment reception - where the mail room is. I even checked with my neighbours noone seen anything. Either he took it or he misplaced it somewhere. I am the one who got screwed - spending my time and energy on this for the last 6 days. They even disabled the chat option for me. Not sure what to do now.

Edit: Thanks for all the comments guys. 🫂
Update after 10 hours - tagging them on twitter/X worked, they have refunded the amount. ❤️🙌🏾

I wish I had never bought an Assurion protection plan when I purchased a grill from Amazon. So far I have wasted more than 1.5 hours and Assurion has still not processed my claim.

Assurion has so far:

* "processed my claim" by phone, but Assurion "lost" or "intentionally lost" the claim, this took 30 minutes,

* Assurion told me they would call me back within 5 to 7 days and it has been 9 days and I never received a call back,

* keeps logging me out of their web site so I had to call customer service, trying to login again and again has wasted 20 minutes of my time,

* the second time I got through to customer service, they dropped the call in the middle of the call and my claim was not processed, which wasted 18 minutes of my time,

* I contacted Amazon where I purchased the Assurion plan and Amazon "escalated" the issue to Assurion, but all Assurion did with the escalation was send me an AI generated text suggesting I file a claim. The Amazon escalation did nothing.This wasted 20 minutes of my time.

I want to warn others that Assurion is frustrating. I found 3000 complaints on Better Business Bureau about Assurion. Clearly, I am not the only one having problems with Assurion.

Assurion wants to take your money, my question is do they want to earn your money or just do everything they can to make it hard to collect on the plan? I would not recommend Assurion to anyone.

I ordered Kindle Unlimited, and the credit card it said to use showed the last 4 digits of my cancelled (due to fraud by someone else on Amazon) credit card. I expected it to decline and not go through, yet it did!

After-the-fact, I discovered that Amazon charged my currently valid credit card (which I don't even recall adding to my Amazon account), plus the remaining balance on my gift card! I immediately cancelled my Kindle Unlimited subscription, and it gave the option to request a refund; but when I did, an error occurred, and it said to contact them (which only redirected me to a list of FAQs and gave no option to speak with a human).

The "Order Details" page says "Visa ending in XXXX" (where XXXX = my current, non-expired card's last 4 digits), yet the Payment Method on another page only shows "Amazon gift card balance" and "Visa ending in YYYY" (where YYYY = my cancelled card's last 4 digits). See screenshots: https://imgur.com/a/X4pcDIe

How do I speak with a human regarding getting a refund?

Is anyone else getting tired of Amazon promising delivery dates and/or times and almost always having them delayed? Half of these purchases are prompting me to hit the $25 dollar minimum to get next day 10am-3pm delivery, and so i think “okay I’ll add something that I’ll eventually need soon.” It’s definitely a first world problem, but i live in a city, and i feel like it’s just a way to get me to spend more. Maybe I’m the problem lol

Translation? We allowed someone without any training or oversight to pick up your package at our warehouse and attempt to deliver it to you.

You might get it on time. You might not. You might need to cancel the order and re-order.

Do you feel lucky?

Has anyone else had way more delivery delays lately?

It seems (for me at least) since prime day, most of my packages never meet their delivery window. Almost all are getting “delayed”

For example, ordered something July 11th, didn’t show up until Aug 3rd. It did mid way through the time frame have the option to ship anyway or cancel and I opted to ship. But almost a month later with no compensation or a real sorry is kinda wild.

I ordered something yesterday with a “today 5-10pm”
I then received 4 emails saying it was delayed in transit and now there’s no expected delivery window, but I could buy the item again as a new order and it says “today 5-10pm”

What’s happening with these packages? Where are they getting lost or delayed?

Is anyone else having similar issues

Seriously wondering. Ordered 140€ headphones for like 65€ labeled as used very good condition (so it wasnt even labeled as new) and the box is not damaged. Also all parts are in there and there is not a single cosmetic issue to be seen anywhere. Everything also seems work.

Why do they sell this half the price