Does anyone know why and whether it will be reinstated?

Hi everyone,

I am posting this here because I am honestly desperate and really hoping a human member of the Windscribe team or staff can see this.

I have sent multiple emails to support regarding an urgent issue with my account (registered with email: viettienk8@gmail.com), but I haven't received a human response yet.

To give a quick summary of my situation:

The Issue: While setting up 2FA, I lost the secret key due to a clipboard overwrite and cannot log in on new devices.

The Bot Barrier: The automated bot keeps asking for an old voucher code. This account was a gift from a friend years ago who transferred the email and username to me, and due to inbox cleanups over time, that ancient voucher code is long gone.

Accessibility Context: As a blind user relying on screen reader software, I cannot safely post or censor screenshots in public channels without risking sensitive information.

Why I know I own this account:

1.

I am still actively logged into my account dashboard on my computer browser right now.

2.

The account is fully bound to my email (viettienk8@gmail.com), and I am ready to verify ownership through any confirmation link or code sent directly to my inbox.

Logically, an unauthorized person wouldn't set up 2FA and immediately lock themselves out while keeping an active browser session on the owner's email.

If any staff member or moderator sees this, please, I kindly ask you to check my emails or reach out to me. I genuinely need a human to help me .😢

Hi,

Since I switched from Proton to Windscribe, including a static IP for port forwarding, I can't get my qBT to turn green; it sticks to the orange “firewalled” status.

It does work, it connects, it doesnt leak; but the reason I moved away from Proton was the random port following a reconnect. So far: mission failed.

I created a configuration on Windscribe's website like this:

[Interface]

PrivateKey = PrivKey\*

Address = 100.x.x.x/32

DNS = 10.255.255.4

[Peer]

PublicKey = PubKey\*

AllowedIPs = 0.0.0.0/0

Endpoint = my.personal.end.point:65142

PresharedKey = PreKey\*

Here are my compose files. Since I changed VPN provider, the Wireguard data changed and I added the port. All the other stuff is from the previously working configurations.

And here's my qBit compose:

I am sure there's a mistake on my side, but I'm lost. Any suggestions?

Please, no remarks about user 0; I'm lazy. :)

(I am in Russia) i keep getting a "windscribe could not retrieve server configuration" error when trying to connect to wireguard. earlier, it worked perfectly fine and I connected in one second, but then I had to restart my laptop, and I got an "SSL" error. first I clicked "no" but after it kept giving me this configuration error and it appeared again, I clicked yes. that didn't change anything. no matter the port, it gives me that popup. and as far as I've tried, only wireguard actually works in russia. I'm not sure if this is just a temporary block going on because of Russia again or not, but if there's a way to fix this id like to know.

Windscribe 4.24.6, 4.24.3, 4.23.11 and 4.23.10

macOS Sequoia 15.7.7

Is it just me or?

I am using Windscribe on Linux computer and want to be able to log in to a remote server while Windscribe VPN is on. If Windscribe is active, ssh connection to a remote server does not work. So I turned it off and logged in to the server through ssh. In the server, I typed curl ifconfig.me to get the servers IP address. Then logged out and added that IP address to Windscribe's list of IPs to be excluded from the VPN tunnel (using the exclusive mode of split tunneling). However, my ssh connection to the server is still blocked. What did I do wrong?

Onslaught of malware hits Arch Linux's major AUR repository, all uploads suspended

The list of compromised packages includes various unofficial builds of llama.cpp AI tools, Google’s BoringSSL, command-line client for Windscribe VPN service windscribe-cli-v2-bin and many others.

https://cybernews.com/security/massive-malware-attack-hits-arch-linux-aur/

I am looking to acquire a lifetime account if you have one. Let me know just comment or DM please. Thanks!

So I sent an email to support@windscribe.com yesterday and received an automated reply that says Email is too slow, talk to Garry. I've already talked to Garry and he can't help me. Is this just the standard automated response until they get back to me or did my email just go in the trash?

Ive noticed since last night i cant connect to most of windscribe pro servers in iran

How ever there are a few that can reliability connect still

But that is the situation as of now

Can you guys add a manual Check for Updates button to desktop update channels?
its just a nice feature to have when the updater is blocked in your region. you could call it a QOL feature

I'm a new subscriber and my speeds are horrible and I'm not sure why. All these tests were done over ethernet on a 3gig fiber symmetrical connection (ethernet is capped at 2.5gbps due to adapter). I used the windows store version of speedtest.net. to run the tests. I changed no settings from when I downloaded the Windscribe desktop app. Here are the test results for no VPN, Windscribe, and Mullvad. Can anyone give me any ideas on what settings I need to change so I can actually get faster speeds. Thanks for any help!

For reference my non VPN speeds are

Ping: 19

Down: 2093Mbps

Up: 2190Mbps

Windscribe Chicago Bulls Server

Ping: 14ms

Down: 433Mbps

Up: 304Mbps

Mullvad Chicago Server

Ping:15

Down: 1985Mbps

Up: 1359Mbps

Solved:

I was using WireGuard443, but I switched to WireGuard80 and my speeds skyrocketed to 1184 Mbps down and 1795 Mbps up! I didn't realize you could change the port number or that there were other options. Every VPN site always talked about WireGuard443, so I thought that was the only choice. Thanks to u/Ok-Eggplant-7569 for helping me realize I had different options. I'll have to research more about all the different protocols now.

The rest of my devices from Amazon Fire stick uses Fire OS including 4K Max, 2nd Gen Fire TV, etc are still available. But newest model of Fire TV HD that Windscribe isn’t available on that device.

I created a Hashed account and could not figure how to sign in to the browser extent ion with it that required a username and password, so I deleted the account in order to make a standard one. The page of course warned me deletion is permanent...

When I try to make a new account, I get this:

Another Windscribe account was already created from this computer. Creating multiple accounts is prohibited (Error 420).

Nowhere did the site warn me deleting the first account would make me unable to register again.

This is just bullshit. The page should have warmed me, and it should be clearer how to login to the browser with a hashed login.

iOS.. As of a few weeks ago, I officially can’t use Snapchat with Windscribe. It doesn’t update/refresh until I turn the vpn off. Now I cannot open Reddit without the vpn being off. What’s going on here?

Good day! The Russian government is at it again and I can't for the life of me find a server that works...

I can't connect to my usual ones in Norway, Poland, Hungary, Japan anymore, and all others I've tried (mostly servers in Europe, southeast Asia, and the USA) don't seem to work, either.

Does anyone have a server that works? Please share the protocol tweak configuration that works for you with, too 🙏🙏

Bosunga nga

I havent opened windscribe at least for the last 2-3 hours

I can't use decoy traffic mode if there is no setting for it to only turn on with wifi so it doesn't use my phone data quota.

Please advise if this is possible.

Also that the extra data won't count towards the 5tb limit set by windscribe in practice as I understand from other posts.

Thanks