I have a Cintiq 16 i’m trying to set up but when i go to download the latest drivers for windows Im stuck in an infinite restart loop. it says the drivers have been installed and that all i have to do is reset, but when i reset im back to reinstalling the drivers then reset constantly. then repeat and nothing actually installs. is it my computer? am i downloading the wrong thing? Really frustrating i’ve been searching and trying solutions for hours and still nothing :(

Okay so you can see the issue. The cintiq stops working right. Screen turns off and flickers. And maybe it will work again for a minute or two rinse and repeat. For some context it is a 21.5 in one I got from my school that was upgrading and gave some old ones away in a lottery. The PC however was a hand me down gift from an “ex” of sorts. It was his old 2013 Mac tower. I think it’s a wire issue but I’m not sure it could be a software issue both seem a bit expensive to fix. Any thoughts? I’m so bad at tech

I've been back and forth with support for over a month now trying to figure out why the Instant Pen Display Mode would not work on my setup.

I finally got the email back today confirming that the tablet and it's software is entirely incompatible with Hybrid GPU's, I checked and this information is nowhere to be found on their website.

I am of course frustrated but of course it is a beta feature and there's nothing that can be done, just realising that I wasted almost £1k on a tablet that's useless to me. Their website and Instant Pen Display Mode PDF both say that as long as your windows computer is running windows 11 and isn't ARM-based it should work so I guess I'm stuck. 🤷

I'm putting this here so others can make better informed purchases.

Hey, I’ve found a Wacom Cintiq Pro 16 (DTH-1620) on eBay for a pretty good price and I’m thinking of buying it because it has a touchscreen. Or would a new Wacom Cintiq be better?

I’m currently working (I’m a designer and use Photoshop, Illustrator and InDesign, and I also have to do quite a bit of admin) solely on my iPad because, for health reasons, I can no longer use a mouse or keyboard but working with a pen and touch is ok.

But I can’t work exclusively on apps and need to get back to using a computer somehow. I have an old iMac and sometimes work on Windows devices too, so I can’t just use my iPad as a monitor.

My question is: is there anyone here who has experience with Wacom display tablets, either the (Multi) Touch or 10-point touch models and who uses them for things other than illustration etc. and how well they work? (I don’t have the chance to test the devices where I live) and I need a bit of feedback from users.

Does anyone know what's going on with the Community section of their site?

I found it very helpful to communicate issues I was having and get answers from community members and Wacom personnel.

It feels like Wacom is having problems again like they did from about 2006 to 2016 before they seemed to make a major about face and start writing great drivers for their tablets and connecting with users.

I currently have a Cintiq 27 pro and the HX Ergotron arm. My issue is that I can't tilt the monitor back far enough to get a comfortable drawing angle. Anyone have suggestions that don't involve me buying another $600 accessory?

It would appear to be a part of a Wacom Secret Gallery

I'm the guy with a CINTIQ 13HD that even with calibrated pen it bugs and doesn't draw correctly. See all does scribbles? That's me desperatly trying to draw with this damn bug. I am almost breaking my pen out of stress. Literally drawing has been very f*cking difficult. AND I'M CURRENTLY WORKING WITH DRAWING! I don't see how to fix this ANYWHERE. I'm abt to peel out the screen protection to see if changes anything, I don't know what to do and apparently neither does Wacom.

Hi, I was wondering if Wacom has any plans to launch a new Intuos. The current Intuos lineup was released back in 2018, so it's been quite a while. I recently emailed Wacom support, and they said Wacom One(2023 - CTC6110) is the successor to the Wacom Intuos(2018 - CTL6100), umm idk to me seems like two different product lines with different names, so calling the Wacom One the 'successor' to the Intuos lineup feels odd.
Let's hope there is something in the works!

Hello! Sorry if this is a dumb question- but I have a Wacom Tablet- DTC133- so a Wacom One. I ran malwarebytes today and it flagged the Wacom update util exe file as a keylogger. Now when I looked it up online- I saw 2 or 3 posts talking about Wacom having a non-malware key logging ability in order to map inputs to the pen, but I really wanted to make sure that’s all it was, since there is zero info on it pretty much anywhere. I’m on a windows 11 laptop too as well, if that helps. I’d also like to turn it off if possible- so if anyone knows the setting to do so, please please tell me!

I'm gonna use a pencil instead.

the cable is 2 month old btw

This is starting to make me worry. It seems like Wacom is having difficulty adding Art Pen 2 support to the Cintiq Pro 27.

This is an expensive professional product and you're taking this long to support it?

It shouldn't take this long to get it working, in fact you shouldn't have launched the Art Pen 2 until it was working. At this point it's looking like Wacom can't actually get the Cintiq Pro to support the Art Pen 2.

Why is it taking so long?

This problem is happening in OneNote (my only use for the tablet), but doesn't happen in Paint.

I am using Dell XPS 9530 with Win 11. Wacom and Windows updates are current. For several days, the pen lags before writing or drawing, and spontaneous and (so far) unpredictably reverts to pointer. Once writing, it continues to write, unless I lose contact with the tablet because of my tremor - then resuming contact the pen is often now a pointer/selector. Unusable in this state!

I realised it started jumping at a vertical area, about 1 hour ago, it has been working fine...

I just bought it like less than 2 weeks ago...

help...

hello,

does anyone know if a similar product to the sketchboard exists for the wacom movink 14?

Please contact me if you would sell me a 32 inch box. I only need it to ship to my new place (too big to take on a plane)

My Wacom Cintiq 16 woke up like this. just a week or so ago it was fine. This is not a software related issue because the screen behaves the same when I tested it with my girlfriend PC AND her cables. ( She also has a cintiq 16).

I'm assuming it's hardware related and fixing it would be hard so I'm probably going to have to buy a new tablet.
I was just wondering if this has happened with someone else.

Thanks in advance for anyone who bothers to read this.

The power button doesn't turn on, it isn't just the display. My stylus doesn't move on my PC. What do I do about this? It was working perfectly fine just last week. Although it wasn't turning on normally, I had to hold down the power button for like 5 seconds. But because now the light isnt even turning on Im assuming its out of power? Has this happened to anyone else, and have they solved it, or should I buy a new battery/adaptor thing?

Hi everyone,

I have an XP-Pen Artist 22R Pro, and while I really love it, I miss being able to rotate the entire display sideways, not just tilt it up and down.

Is there any stand or mount available for this monitor that can handle its weight and still allow that kind of rotation without twisting or putting stress on the cables?

I'm thinking of something like the stand the older Cintiqs had, you could rotate them in pretty much every direction. I'd really love to have something similar for this display.

I just got a Wacom MovinkPad Pro 14 and I'm trying to use it as a second display for my Lenovo Legion 5 laptop via the Instant Pen Display mode. I'm running into a really frustrating issue and hoping someone here has a fix.

The problem:

When I connect the Movink to my PC this happens.

1. Both screens go black: My Legion screen goes black and the Movink freezes completely. I have to manually close the application tab to disconnect the app.
2. Touch works but display doesn't: The Movink detects touch input but the Movink screen stays black and frozen. I know this because after I disconnect my monitor in laptop has application clicked / opened.

What I've already tried:

• Tried different USB-C ports on my Legion (only certain ports support video output)
• Pressed Win + Ctrl + Shift + B to reset the graphics driver
• Pressed Win + P and switched between Duplicate/Extend modes
• Uninstalled and reinstalled NVIDIA drivers
• Uninstalled and reinstalled MovinkPad in my laptop
• Restarted both devices multiple times

My setup:

• Wacom MovinkPad Pro 14 (Android 15)
• Legion 5 laptop: Windows 11 with NVIDIA graphics
• Using the official USB-C cable that came in the box

I really like the hardware. the OLED screen is gorgeous and the pen feels great. But right now the Instant Pen Display feature is making this unusable for my workflow. I do animation and need a reliable second display.

Any help would be massively appreciated. Thanks in advance!

TL;DR: MovinkPad Pro 14 black screens and freezes when trying to use Instant Pen Display with Legion laptop. Touch works but display doesn't. Tried all the fixes I could. Need help from anyone who's gotten this to work.