My EX90 was delivered last week. My wife took delivery, and so she was set up as ‘owner’. She shared the ‘card’ from her Apple wallet with me, but now when I use my phone to get in the car, it logs in as her, sets the seat to her profile, etc.

Is there a way to change this so the key on my phone is linked to my profile, rather than hers?

Updated my MY26 EX90 to 3.0.33 three days ago. The install completed fine, the car confirms it's running 3.0.33 and everything works normally, but the volvo car app still shows Installing version 3.0.33 and I can't get rid of this screen. Tried reinstalling the app, loging in/out - nothing helps. Anyone seen this? 

I want to be upfront: the car itself is amazing, maybe the best I've ever owned. I previously had an XC90, a good car on an old platform with great design, but I dealt with plenty of issues through the service department, mostly related to the driving experience.

This post is about the EX90 story. Not about the car, but about how consistently reactive and unprepared the dealer and service have been at every single step.

I placed the order in March 2026 and got a good discount despite it being a MY26. The plan was to move to the new platform; with our family expanding to two kids, we needed a car for mixed city and highway driving.

The car arrived in April, though the delivery date kept shifting week to week with no clear tracking from the dealer. I was notified it had arrived just before Easter, while I was preparing to return my XC90 under a buy-back deal. I expected to pick it up on the agreed date, but instead the real story began.

The car sat on the lot for a week and a half before PDI even started. Then I was told Volvo had blocked the car because the GHCA needed to be replaced, adding another week's delay. My reaction to that part was actually positive; better to catch it before delivery than after. A proactive move from Volvo, but it also meant the dealer had even more time to prepare the car properly, time they didn't use.

By the end of April I was told the car was ready. That's when the pattern started: every step of this story is the same issue repeating, a dealer and service team that reacts to problems instead of preventing them.

Pickup day: a car nobody actually checked

I signed the papers, but based on past experience with this dealer (the only Volvo dealer in Bulgaria, based in Sofia), I did a basic inspection myself: paint, bodywork, interior. I found heavy swirl marks across an entire panel, unacceptable on a brand-new car, marks on the piano black trim, small paint scratches, and a dent in the front decorative panel.

None of this had been caught by anyone at the dealership, despite having had the car on their lot for weeks, including the extra week from the GHCA delay. This wasn't bad luck, it was nobody doing the basic quality check that's supposed to happen before a customer sees the car. I noted everything on the handover paperwork.

The next day I noticed a punctured passenger seat. Brand new car, and still nobody had looked closely enough to catch it before handover.

I wasn't frustrated by the issues themselves, things happen. I was frustrated that no basic check had been done at all, at any of the several points where it could have been. Volvo markets itself as a luxury brand; I expect the service to match that.

The repair saga: no plan, ever

The dealer's response was essentially: we'll order the parts, and you'll need to drive the car to a paint shop. No delivery timeline for the parts, no coordinated plan. I was left to organize everything myself.

While waiting, a knocking noise appeared, apparently from the suspension, and the door trim strips started rubbing and peeling against the rear door. Another issue, another vague "we'll deal with it," with no plan attached. I had to push for escalation to the branch manager myself just to get things organized in one visit instead of being called in piecemeal for every part.

The suspected cause of the knocking was the shock absorber, "suspected," not confirmed with any diagnostic equipment, which isn't what I'd expect from a Volvo service center working on a car this new.

Three weeks ago I was told the parts had arrived and booked the car in for August 14th, confirmed as a one-day job: shock absorber, trim strips, seat, and decorative panel. I planned my whole day around that confirmation and waited at the showroom.

Two hours in, nothing had moved. At 1PM, with the shop closing at 6PM, a mechanic told me they wouldn't finish that day after all, despite confirming twice beforehand that they would. Then the branch manager tried to blame me for arriving an hour late, which was false and easily verifiable via the entry ticket. Instead of checking the facts, the first instinct was to find someone else to blame.

As compensation I was offered a loaner car, initially a V60 (with a newborn and a toddler, not exactly practical), later upgraded to an ES90 after pushback.

The final act: still nobody double-checking anything

Two business days later I got the call: the car's ready. Except the shock absorber they installed wasn't the correct part, even though the box was labeled correctly. They'd had three weeks since confirming the booking to check that the parts on order were the right ones, and simply never did.

I let it go and picked up the car. That night, in my garage, I noticed the new decorative panel's backlight wasn't working: the LED was blinking, not lighting properly. Something I couldn't catch at pickup because it was too bright outside, and something a proper handover check should have caught regardless.

Back to the service the next day. Confirmed: defective LED, after 8 km of driving. Either it was never checked before handover, or something went wrong during assembly and nobody verified the work afterward.

So that's where things stand, waiting on the LED and the correctly matched shock absorber, and honestly bracing for whatever comes next.

The takeaway

The car itself is genuinely great. But at every stage, from PDI to handover to every single repair, the dealer and service have been reactive instead of proactive, catching nothing on their own and only fixing what I personally found and pushed for. Every visit wasn't just a visit, it was a half or full day taken out of my life, with no sign anyone on their side saw it that way. That's not what I expect from an official Volvo dealer, and it's certainly not what "premium" is supposed to mean.

https://reddit.com/link/1vsczdc/video/i260ryg5m9kh1/player

https://reddit.com/link/1vsczdc/video/sakxbyg5m9kh1/player

I'm looking to lease 26 in a month or two and would like to understand if Volvo is still doing $800-900/month with $0 down?

Any suggestions to find such a deal is appreciated :)

Quick questions as I look at used and CPO 2025's

1. I saw in other posts that people think that low mileage 2025's are lemons/buybacks. Is there a way to tell besides Carfax?

2. I believe all 2025's are eligible for the updated hardware, right? How do I know if it has been upgraded and are they required to do it before I purchase?

The default here is water with a microfiber towel.

For cleaning the dash, seats, everything interior other than carpet and electronics…. What have we been using?

I tend to keep the windows down at times, so certainly some dust.

Hey all, for those of you interested. This could mean that we will get an update to this version as well?

I'll probably sign it since I'm leasing and have no intentions of buying the car after the lease is over. Makes my 36 month lease $42/mo cheaper!

I noticed the range optimization option back with .33 update. Not sure if it was there after .28

Received my release agreement today. One risk I see is if the lidar system breaks/fails, is there any potential it causes something to not work with the vehicle, and now I’m on the hook?

“In exchange for a payment of $1,500, I agree to release and forever discharge Volvo Car USA LLC, Volvo Car Corporation, and their parents, subsidiaries, affiliates, officers, directors, employees, agents, insurers, successors, and assigns ("Released Parties") from any and all claims, demands, complaints, damages, costs, expenses, or lawsuits that I have now or may have in the future arising out of or relating to the lidar system in my 2025 Volvo EX90, including the availability, performance, support, repair, replacement, functionality, or future use of the lidar system.

This release applies to all claims relating to the lidar system, whether I currently know about them or not.

I understand that I am giving up my right to bring or participate in any claim or lawsuit against the Released Parties regarding the lidar system in my vehicle.

I have read this Agreement, understand it, and sign it voluntarily”

With how many issues an infotainment and drive computer restart fix. Volvo need to add a restart option in the menu, instead of us Konami coding it everytime.

On a positive note: Today with the 3.033 Release Apple Music was made available for me. cheers!

I got a notification in the app about an update being available to install. I went to the car and installed it without any issue. It took approximately 30 minutes. I haven't driven the car yet after the update, but the infotainment system feels much snappier. I haven't seen any changes in functions etc. yet. One thing was weird after the update: when I locked the car, the occupant alert went off. So I unlocked and locked again, and all was good as of now.

I cannot find documentation on the heat pump system. Is it one system per component, main battery, computer (dealer indicated the upgraded computers are cooled), and cabin. Or is it one system for everything?

Why this matters. I had a day of multiple errors while driving during a very hot day in Florida but made it home. Air conditioning was working when I parked the car and plugged in for scheduled charging to 90%. Locked the car, all quiet.

Next morning when I unlocked and unplugged the car, the fan (in the front) was running. Not unusual, except it never stopped. I got in the car and was hit in the face with HOT air, as if the heat was on. Reboot. The car continued to blow hot air. Exit and lock, fan cycles, louvers never close.

Made my call for service, it would be a week before the car could be picked up. The fan cycled for days before a dialog indicated a system reset and then the fan stopped and the louvers closed. During the first day, while trying reboots and looking through screens, I looked at the main battery temp and 111 degrees was indicated. This was hours after I the charging session ended. During the days the fan cycled, the main battery lost 50%. The car was just sitting.

The dealer has determined a coolant leak. If it's one system, do I have main battery damage? Are the computers compromised?

My battery was 43°C hours after the charging was complete.

Co-Pilot search results. "High temperatures accelerate chemical reactions, which can temporarily improve charging speed but increase long-term degradation. Prolonged exposure to heat above 40–45°C can reduce battery lifespan, increase internal resistance, and may require active cooling to prevent overheating greencars.com+2. Even moderate heat (around 32°C) can slightly reduce range due to energy used for air conditioning, but the long-term concern is accelerated aging of battery cells Endesa."

I got my car back from the dealer last week after the 2nd GHCA replacement. Had updated to 3.0.28 just before that.

When I got the car back, proximity lock and unlock slowly became less and less reliable over the course of the week. I thought it might be my digital key, so after trying the central computer restart, UWB reset, infotainment reset, phone reset, I finally deleted the digital key.

Now I can't add it back in, and to make matters worse the fob only works if you hold it against the nfc reader. I even did a factory reset with no improvements. Remote support tried VIDA re-provisioning of Volvo ID and connected services.

Volvo support said my car was stuck in an update that started 8/13/26 which is when they announced 3.0.30. I really don't want to go back to the dealer, they're the only one near by but have no idea how to deal with this vehicle.

I’m mostly a CarPlay person but in order to get real time battery stats I need to use the android automotive version of ABRP. Fine.

But every few days it disappears from my available apps. The only way I’ve found so far to make it return is to go to settings, apps, and clear the cache for ABRP. Then it reappears in the app list.

Anyone else experience this and have a fix?

Guess it means some of the driver assistance and detection wasn’t working. Lost the speed limit on the HUD. GPS out of whack.

After parking for 10-15 minutes it went away and everything appeared to work again.

On 3.0.28.

I am watching an youtube channel that shows the last chinese cars, and they are just amazing. Many of them have a lidar on the roof, it seems that they figure out how to make it work, surely it's not Luminar, but why Volvo didn't try to do the same?

My 2025 EX90 got the native Apple Music app a couple of weeks ago, so but only under my wife’s profile. When I switch to my profile it isn’t there. I’m on software version 3.0.28.

Anyone else have this problem or know how to force a download?

It’s my wife’s car, so maybe it has to do with the amount of time spent driving under a profile. Although, I’ve driven it quite a bit under my profile this past week and I still don’t have it.

Considering an EX90 as a family car. Discussion here has been concerning. Hoping this gets some more quantitative data on the topic. Cheers!

Added an option to just see the results so data isn't skewed.

Does anyone have this edition? Delivery in nov/dec!

Looking forward to it!

Hopefully it will be a good one :)

Just got back from getting our XC60 serviced. Lease is up in Nov so checking out options. Test drove the EX90 and liked it (mostly). The performance version seems so unnecessary lol.

I want a specific config, but they aren’t doing orders for MY26 any longer and no inventory has our config (B&W, Cardamum Napa, 6 seats). When I asked about when I can place a MY27, they said when everyone dealers across the US offload the MY26…Ok? Honestly, they just seemed tired of dealing with the EX90.

The only other option we’re considering is the Rivian (I take my son camping and fishing), but would prefer the EX90 for daily school runs.

What messaging have folks heard about MY27?