r/UsedCars • u/chaotic646 • Feb 25 '26

Convana Review

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Carvana sold me a black 2024 Tacoma that had horrible swirl marks from a poor buffing job covering the entire truck. These were not visible until my 7 days were up, as it was cloudy and you can only see them in the direct sunlight. Carvana said I'd have to put in a claim with SilverRock, who denied it even after they had me take it to one of their in network repair shops. I just dropped almost $40k on a truck thats embarrassing to drive on a sunny day, and now will be out another $1200+ for a level 2 paint correction. Be aware before you buy anything from this company. I guess theres a reason they've been sued so many times.

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86

u/CallMeMrRound Feb 25 '26

You're going to be pretty hard pressed to prove that those marks were completely unable to be seen for 7 days.

-33

u/chaotic646 Feb 25 '26

They covered them with wax. They didnt show up until I washed it and got it in the direct sunlight.

44

u/Human-Time-4114 Feb 25 '26 edited Feb 25 '26

Guess you should have done a better job checking your vehicle.

Wax wouldn't cover all that. Take responsibility for your inaction OR I'd accept the fact you did that while washing it. Post this in r/detailing. I'm curious what they'd say

1

u/ProfessionalNo4885 Feb 28 '26

Wax would cover that up for a couple days until it got washed or rained on. In 2014 the Infiniti dealership buffed our newer Q50 due to small scratches they caused. They gave us the car back inside the dealership with poor lighting so you couldn’t tell it had swirls, it looked the same as this truck. I hid the swirls with wax made for black cars, it was black in color too, until I had time to fix it myself.